5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRating only, no written review.
5/5
GoogleGreat agent, very friendly and professional
5/5
GoogleRosie was prompt and friendly - we were very pleased with the lovely properties she showed us, and she had all information that we needed at hand! ☺️
5/5
GoogleYesterday afternoon your agent Shannon-Marie showed me around the house at 67 Horton Hill, Epsom. I commend her punctuality, ability to answer all my questions about the property, and her courteous and friendly manner.
5/5
GoogleI can honestly say The Personal Agent were fabulous from start to finish and all of the in between on the sale of our home. From meeting Richard and Ray when we first enquired, to having Chris Shaw as the person dealing with the sale. They all made it special, but I would like to give extra thanks to Chris, I definitely found him to be so personable, helpful, unbiased and just all round a man who certainly knows his stuff. Nothing was ever too difficult and he kept us in the loop for the whole journey. The Personal Agent are the go to Estate Agent for our local area for a reason. I highly recommend them. Thank you all so much.
5/5
TrustpilotCallum Kirkby | Personal Agent ⭐️
My fiancé and I decided to let a property within epsom or the surrounding areas. In total, we were looking for 3 months with other estate agents with no luck, until we came across Callum Kirkby at The Personal Agent. Over a duration of three weeks and two viewings, my fiancé and I found what we were looking for. If it wasn’t for Callum keeping in contact with us on a regular basis, I believe we would have been property searching for much longer. Callum worked to our ideal moving in timescale (the end of this year) and provided all necessary information. I highly recommend The Personal Agent if you are interested in letting a property. In particular, I would request that Callum is your pointed agent as he is simply the most reliable and useful agent that my fiancé and I have encountered!
5/5
TrustpilotSameer was extremely helpful with…
Sameer was extremely helpful with everything I needed.Brilliant at what he does.
5/5
GoogleComing towards the end of our experience with the personal agent, can give nothing but 5 stars towards them and especially Sammy who has dealt with us. She's been extremely professional and understanding of our situation, whilst managing to find us a buyer within 2 weeks! Cannot praise Sammy enough throughout this whole time. Polite, courteous and pleasure of doing business with her, would highly recommend.
5/5
GoogleHad a great experience with Sam he was very thorough
5/5
TrustpilotI have been renting a property from…
I have been renting a property from this company for 4 years now. Since Charlotte the property manager arrived, any concerns I have had in the flat and needed dealing with in the 6 monthly inspections she has dealt with promptly and quickly, she is a asset to the company
5/5
GoogleAlways a delight to be shown property by Rosie, has all the information and answers to questions.
5/5
GoogleA really nice estate agent. Have been in contact with Personal Agent for a while during our house hunt and they really understand our needs, only sending us properties in the style that we like. They're never pushy which is just a breath of fresh air and do always seem to just work with the best houses. I'm confident we'll find our first home through these guys but even if we don't I wanted to give them a shout out.
5/5
GoogleRosie from the personal agent was amazing! Very professional and was a great advocate for both seller and buyer!
5/5
GoogleWe loved the property! Rosie was great, she was very informative and wasn't pushy, great sales pitch!
5/5
TrustpilotGreat service!
Callum initially showed us around the property, and was very professional. Sam has made our move in process a lot smoother than previous moves with other local agents. Always on hand when needed, and smooth out any bumps in the road. Would highly recommend.
4/5
TrustpilotCallum was very easy to communicate…
Callum was very easy to communicate with and was quickly able to get us booked into view a property. There was a small issue with the LL on the day which resulted in a delay (outside of Callum's control) and despite the stressful situation he remained incredibly upbeat, personable and helpful throughout the viewing.
5/5
TrustpilotSameer Jamani
Rating only, no written review.
5/5
TrustpilotAwesome company that makes things easy
Awesome company that makes things easy! Had a viewing with Sameer from the Epsom branch on the weekend. The viewing was professional, on time and he was very knowledgeable of the property and area. Love the speed at which the branch works with also!
5/5
GoogleI had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍
5/5
GoogleRating only, no written review.
5/5
GoogleI had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍
5/5
GoogleA really informative and friendly viewing with samantha.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
