5/5
GoogleI happy with you showing me the property Thanks. Put that not iam looking Please let know if other properties comes Up .
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe have bought and sold with Personal Agent. Ray has been a pleasure to deal with having great knowledge on the area and properties together with making the process straight forward, highly recommended.
5/5
GoogleCouldn’t Thank the team enough, they went above and beyond to get us through our sale!
5/5
GoogleEveryone we spoke to at Personal Agent was incredibly helpful, would highly recommend. Anna M was very friendly at our viewing, as well as Sam who helped us in the first stages of our house purchase. And a big thanks to Frank who was constantly in touch to eventually get us over the finishing line!
5/5
TrustpilotSammy gave us a really informative and…
Sammy gave us a really informative and friendly viewing of a property. Very professional yet personable.
5/5
GoogleI don't usually leave a review bit today changed my mind!! I met Sally who was very professional and welcoming. She made me feel relaxed and showed me around the property answering all my questions and I left with the feeling I was valued and that my questions and concerns were taken and answered with genuine thought not just an answer to make me happy even if the question may of had a negative answer. She allowed me plenty of time even said I could if needed walk around on my own . Thank you so much I will definitely deal with you Sally if I want another viewing on this or another property.
5/5
GoogleThank you for your support to view this property
5/5
GoogleSamantha was very helpful in answering my questions
5/5
GoogleSammy was very informative and lovely lady who gave us all the relevant details and showed us around the property. Very helpful lovely to communicate.
5/5
TrustpilotSameer is how all real estate agents should…
Sameer made sure we were on the same page at all times, communicating and time keeping was amazing.
5/5
TrustpilotGreat service from Sameer
Great service from Sameer at The Personal Agent, understood what we were looking for and reached out when he had properties which would be coming to market soon.
5/5
TrustpilotCallum Kirby is extremely helpful and…
Callum Kirby is extremely helpful and responsive if you are looking to let in the Epsom area. We signed up with several agents and Callum at the Personal Agent was one of only two that actually ever followed up with us again, and he consistently sent us listings and set up viewings, on properties he thought would be a good fit.
5/5
GoogleI have known this firm since their conception, twenty years ago. A great team, first class. Mark
5/5
GoogleThanks Michelle Hobbs for helping us to rent. The process is very smooth and we are well-supported.
5/5
GoogleWhat a great team always happy to help out Needed something done urgently and as always Ronnie delivered all the information in record time
5/5
GoogleMichelle was extremely helpful and efficient when renewing our rental contract. Would recommend Michelle and The Personal Agent without hesitation 😊 …
1/5
GoogleI’ll save my breath and let these photos do the talking of what these people consider acceptable and habitable to live in at the beginning of a tenancy. Avoid these people like you would to avoid this mould.
5/5
GoogleI year into my first letting of my house and all has gone smoothly. Thank you
5/5
GoogleMichelle my property manager is professional and very helpful with any queries. Her responsiveness and willingness to go above and beyond is truly appreciated. Highly recommended.
5/5
GoogleExcellent Service for Over a Decade We have been tenants through Personal Agent in Epsom for the past 10 years, and we couldn’t be happier with the service we have received. A special thank you to Michelle Hobbs for her exceptional professionalism and dedication. Her helpful, prompt, and straightforward support has made our renting experience smooth and stress-free. We are incredibly grateful for her patience and hard work throughout the years, ensuring that all our needs were met seamlessly. It’s rare to encounter such consistent service, and we truly appreciate everything she has done for us. We highly recommend Personal Agent to anyone looking for reliable and professional estate agency!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service again!
5/5
GoogleAs a tenant from 39 station avenue. Fantastic service. All staffs are very efficient and friendly when dealing with my tenancy. I can not remember the names of all the staffs but.... Michelle Hobbs, Charlotte Evans, Sam Jamani, Kate Murphy and Emily Rowland have involved with my tenancy with great efficiency and professionalism. Many thanks.
5/5
GoogleAlways a pleasure to deal with The Personal Agent, very professional, efficient and knowledgeable. Michelle Hobbs is always extremely helpful.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
