Trusted Agent profile · Surrey
Verified
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRosanna went above and beyond to support us with property viewings. She got information quickly and even thought about extra information which would be important, like extra fees to consider. A very friendly and helpful agent. We felt comfortable with her and she was very professional and approachable. Thank you for your help, Rosanna.
5/5
GoogleWe have just completed and moved down to Cornwall after a very stressful couple of months. The Personal Agent team at Banstead were able to sell our house the week after we put it up for sale with just 3 veiwings.They were absolutely brilliant in the way they were able to liase between all parties to ensure clear communication and kept us updated on the sale etc...As the sale was about to complete there where a few hiccups (solicitors not estate agent related) and Simon Tongue was actually more helpful and informative than solicitors acting on our behalf. We won't be moving again hopefully but if we did we would hope the estate agents would be as fantastic as The Personal Agent team.
5/5
GoogleWe had a brilliant experience buying our first home through The Personal Agent. Sam was incredibly helpful throughout and made us feel very well looked after. Later on as we got closer to exchanging Frank was also wonderful and made the process much less stressful than I thought it would be! Big thanks to them!
5/5
GoogleThe Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.
5/5
GoogleThe Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.
5/5
TrustpilotBrilliant Letting Agency who have given really excellent expert advice - highly recommend.
As a Landlord who has used The Personal Agent for many years to let my partners flat, I have always been impressed with their professionalism and sound advice. We have never had any problems previously, but this year we had a tricky situation (not a problem) and they expertly advised us how to deal with it to get the best outcome and their advice was brilliant and the situation resolved quickly and for everyone. Being a landlord is not easy when there is so much legislation now surrounding everything we have to do and laws to comply with which is why you have to know you are in safe hands with people who really know what they are doing and understand lettings really well, and (more importantly) who have the experience to help when the unexpected may happen. I would have always left a 5 star review, but after the help they have given me this year, I would give them 10 stars for going above and beyond. Thanks to all the team and especially Cheryl.
5/5
GoogleGreat customer service prompt response & honest feedback thank you
5/5
GoogleRosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.
5/5
GoogleA lovely viewing with Rosie, a warm and friendly welcome and she provided me all the information I required. Rosie enabled me to take my time and gave me space to view without any pressure which was appreciated.
5/5
GoogleThanks to Rosie for facilitating our viewing of a property in Epsom. She made it a great experience with her knowledge of the property whilst also giving us plenty of time to take in the surroundings.
5/5
TrustpilotReally kind help and support as always…
Really kind help and support as always from Charlotte! She truly loves her job and cares for her customers. Every time i had problems she promptly has dealt with the matter as she has promised. Always a pleasure to speak to her !
5/5
GoogleSammy was very professional, friendly and approachable. It was a pleasure to have her conduct the viewing.
5/5
GoogleThank you to Sarah West for showing me around the property. She was very knowledgable about both the house and the area and allowed me time to look around to get a feel for place. Thank you.
5/5
GoogleI had a great experience viewing a property I was interested in. Anna Marchesi was very friendly and professional throughout the process.
5/5
GoogleMy girlfriend and I had a viewing with Anna this weekend and we are still continuing our search but her service was excellent , very professional and knowledgeable.
5/5
GoogleAnna was very professional and polite. She answered all our questions and she was very friendly with us. Thanks for showing us the property today. Best wishes, Barbara.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleUsed this agency before to sell property. The recent sale was arranged easily and very impressed with the service provided. Will use again and happy to recommend the team.
5/5
GoogleA big thank you to Rosie, she was incredibly kind and professional in showing me a property that’s come on to the market. She was also able to assist me with all my queries, and points for next steps. Thanks again!
5/5
GoogleRay & Rosie were outstanding with their warm guidance, patience and reassurance through the buying/viewing process. Ray & Rosie thank you both so much for all your hard work, we appreciated you both.
5/5
GoogleRosie and Ray were a great help with the process. Rosie always had a smile on her face and didn't mind how many times we needed to go to the house! Ray gave some sound advice through out the buying process.
5/5
TrustpilotExcellent
Excellent, professional and first class customer care from Anna Marchesi. Anna demonstrated incredible attention to detail when asked any questions in relation the make-up, structure and configuration of the house. She was extremely helpful and knowledgeable in helping to explain some of the niceties around purchasing a house and was always willing to offer a strategic way forward whenever I asked any seemingly challenging or searching questions. Anna combined her professionalism with a genuineness and warmth of personality. I highly recommend her and commend Personal Agent for the excellent all round customer service delivered in the process of viewing a property.
5/5
TrustpilotReally good experience
I have been working with Callum to secure our first rental property. There’s been delays on my end due to house selling process but he’s remained responsive, friendly and helpful. I’d definitely recommend him and the agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
The seven The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
