5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 1 more
★★★★★
2,290 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,290 reviews on two platforms, rated 4.9 out of 5 overall.
2,289
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHave a good experience on property view.
5/5
GoogleRosy was quite in showing the property around and answering all queries!
5/5
GoogleThanks Rosie, very useful to do a visit with you today!
5/5
GoogleRosie was very quick in her response and also informative.
5/5
GoogleRosie was very informative and professional throughout our viewing
5/5
GoogleFriendly and enthusiastic Pple working for ! Sam been fantastic dealing with.
5/5
GoogleWhile the property was not what we were looking for the agent was helpful and knowledgeable about the house and the area.
5/5
GoogleRay was excellent in helping and facilitating the progress of sales from start to completion. Thanks!
5/5
GoogleI recently had a property viewing with The Personal Agent at Epsom and it was a good experience. Rosie provided detailed information about the property and patiently answered all my questions
5/5
GoogleThe personal agent, Ms Rosie Fraser who is very professional, friendly and polite when I viewing the house. She prepared related house information leaflet that I have no many questions about the house and I enjoyed the viewing today.
5/5
GoogleMorgan was extremely professional and helpful throughout the buying process. Throughout our viewings with Morgan both me and my wife noted how well informed he was on each property, giving us additional information and ideas that other agents hadn't. We would thoroughly recommend Morgan to anyone looking to buy or sell their property through The Personal Agent
2/5
GoogleWe purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.
5/5
GoogleHad a viewing with Ray today. Very professional and clearly passionate about his job. He answered all questions in detail. It was a positive viewing and I would highly recommend him to people in the future.
5/5
GoogleGreat agency from start to finish, they kept updated from time to time. The agent Sam was professional and patient every time, so thank you for his help. Happy with our purchase and can't wait to move in.
5/5
GoogleMagnificent team and service so glad I went with them. To all the team from Andrew who assured us we had picks the right agent for our property, to Sam and Anna and the team for the viewing and securing our buyer and to Frank for closing the sale and getting us to exchange (he was phenomenal). Would highly highly recommend the Stoneleigh branch
1/5
GoogleVery bad agency, they will take your deposit if the landlord decides to not proceed with you. Do not use this agency
Agent replied · 26 August 2024
Hi Andrew, I’m sorry to hear you feel this way. I have looked through our sales system and cannot see your details. As I can see your comment is in regards to a Landlord that this is related to our Lettings company, and not for our Stoneleigh Sales branch. I have contacted the Lettings team and I understand they have spoken with you. Their version of events is very different to yours, so I hope you can resolve this. Kind regards
5/5
GoogleWe had a viewing with Anna she was so knowledgeable and really made us feel comfortable as first time buyers.
5/5
GoogleMyles in Pesonal Agent is really kindly and I love his quick reponse. I definitely recommend Myles and Personal Agent. You guys make me my dream buying a house. Thank you very much.
5/5
GoogleAnna was excellent throughout the entire process. She kept us informed, responded swiftly to our emails, and returned all of our calls. Nothing was too much hassle. She is also professional and delightful.
3/5
GoogleSam was great as liaison. He was handling my purchase and kept me well informed, assisted with enquiries and also assisted when helping to manage other parties who, at the time, were being difficult. I would have scored higher however on a broader note operations at the Personal Agency would benefit from improvement. PA were handling several other links in the chain. However often one agent didn't know what the other had said / agreed, answers weren't forthcoming and frequently they weren't communicating with my agent which meant I had phone up to keep information flowing.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 579.
Where are the The Personal Agent offices?
The five The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
