Trusted Agent profile · Surrey
Verified
★★★★★
2,290 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,290 reviews on two platforms, rated 4.9 out of 5 overall.
2,289
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAnna has been an amazing help finding me my first place! Anna was very friendly, knowledgeable and always there to answer any questions I had. She’s really impressed me with her skills and knowledge on each property I was shown. Highly recommend!
5/5
GoogleAnna was very professional. We were running late for our viewing and she happily waited for us at the property. When showing us around she was very thorough with her descriptions of key features of the property, highlighting potential areas for future development. I preferred that she had a paperless system as I always find it distracting when being handed a brochure during a viewing. Overall Anna’s approach to the viewing was excellent and extremely informative.
5/5
GoogleSammy has been very helpful navigating an extremely difficult sale. She always keeps me informed and offers pragmatic advice
5/5
GoogleSarah was very good and understanding while the viewing and was answer the questions honestly. She was very practical while giving the answers about the houses which helped alot.
5/5
GoogleSammy effectively managed the communication and messaging between ourselves and our buyers and more importantly the solicitors. She went above and beyond and made me feel like no question was a silly one - she is a real asset to the company!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleMorgan was great help from the start of our house buying process right until the exchange. He was very helpful, friendly and went above and beyond to help make my buying experience easier. I would not hesitate to recommend Morgan at the personal agent.
5/5
GoogleI recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!
5/5
GoogleWe had a great experience with The Personal Agent Stoneleigh branch. Listing our property and arranging the photography was simple and efficient, and we were very fortunate to secure a buyer within the first week of marketing. Myles was helpful and efficient in keeping things moving along as the sale progressed, and in dealing with a couple of complications that arose as we neared exchange, all leading to a successful completion and stress-free moving experience (or at least as stress-free as it's possible for moving to be!). Recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleVisited a property today with my partner which was lovely and with the help of Sarah who was incredible. Would definitely recommend Sarah she was amazing! Thank you x
5/5
GoogleSarah was punctual, knowledgeable, and friendly. She provided detailed information about the property, answered all our questions, and highlighted key features. The viewing was well-organised, allowing us to thoroughly inspect the home. Overall, a professional and pleasant experience that made us feel confident in the property.
5/5
GoogleSammy is an absolute gem! As a first-time homebuyer, we had no idea what we were doing, but Sammy’s dedication and expertise made the process feel smooth. She went above and beyond to ensure we found the perfect home for our family. For new homebuyers, I can fully recommend Sammy. Her professionalism, personalized service, and genuine care set her apart. Thank you again, Sammy!
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Rosie for all your help with the house viewing!
5/5
GoogleRosie was on time, professional and friendly whilst showing us around the property. She answered our questions and didn't pressure us into making on the spot decisions.
5/5
GoogleSammy was wonderful in helping me purchase my first home, she was so supportive and helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 579.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
