5/5
TrustpilotExcellent Service
Great service and help in completing my move thankyou
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotOutstanding service from The Personal Agent, Stoneleigh
We had an outstanding result from The Personal Agent, Stoneleigh when we sold our house recently. From the beginning their marketing was brilliant and when the sale unfortunately fell through, the effort they made to remarket it and attract new buyers was excellent. Their calmness and patience throughout the process were just what we needed during the stress of house selling/buying and special mention must go to Andrew Burn and Cat Mahoney who offered invaluable, professional advice and optimism from the start of the process to the finish. I don't think you could find better service anywhere.
5/5
TrustpilotVery helpful making it an easy process…
Very helpful making it an easy process from start to finish.
5/5
TrustpilotThe team at The Personal Agent were a…
The team at The Personal Agent were a pleasure to deal with from start to finish in assisting us with the sale of our remaining apartment at Lanthornes Court in Epsom.I would have no hesitation recommending them to friends and family with their property requirements in the future.Thank you everyone x
5/5
TrustpilotGreat service
When we put the house on the market we had 5 different agents value our house. They were all very good, however Richard from The Personal Agent impressed us most. Sensible market price (what we thought, not bumping it up to impress us) that made us feel confident of a quick sale.Everything happened on time, photographs, marketing of our house, viewings etc.The house went on the market on the Thursday, viewed by 7 people Friday/Saturday2 offers Monday morning. House sold! Kept up to date by his office as to how the chain was proceeding.
4/5
TrustpilotThe Personal Agent were really easy to…
The Personal Agent were really easy to work with. Always available on the phone or via email and very helpful with chasing on the sellers side. Thanks!
5/5
TrustpilotThe clue is in the title
The clue is in the title, "Personal"! All round highly-professional property agency with great knowledge of the intricate workings of the residential market. A pleasure to deal with from valuation to completion, and always a calm and measured approach when faced with challenges along the sale process. To all the staff at The Personal Agent, a huge thank you!
5/5
TrustpilotVery impressed with The Personal…
Very impressed with The Personal Agent.Excellent service during a difficult time.
5/5
TrustpilotVery helpful from start to finish.
Very helpful from start to finish
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Agent replied · 21 March 2024
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleWould recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!
Agent replied · 21 March 2024
Thank you for taking the time to leave such lovely feedback. Here at The Personal Agent the team work hard to ensure they go above and beyond for all customers!
5/5
TrustpilotExceptional Service from The Personal Agent
An exceptional service from the team at The Personal Agent. Having dealt with numerous estate agencies over the years we were very pleasantly surprised just how professional the team were and we'd very much recommend them if you're looking for a rental property in the Banstead, Cheam and Epsom area.
4/5
GoogleRating only, no written review.
Agent replied
Thanks for your feedback!
5/5
GoogleWe originally purchased our house from The Personal Agent and needed to get a valuation 18 months after purchase. Richard organised a convenient time to come around and went over and above to give us lots of valuable information, advice and tips in addition to the current market valuation. It really was Personal Agent by name and nature as Richard and the team always seem to go beyond the call of duty with their customer service and excellence. Highly recommended in comparison to all the other high street agents!!
Agent replied
Thank you for your kind words Charlotte. We work hard to meet expectations like yours and we are pleased that Richard and the team went above and beyond with their customer service!
5/5
GoogleBrilliant service with Dan at the Personal Agent. Arranged our viewings efficiently and professionally and answered all our questions on the day. Thank you!
Agent replied
Thank you for your lovely feedback Dan. We work hard to meet expectations like yours and we are pleased that the team provided you with outstanding service.
5/5
GoogleWe had not moved for 28 years, but John at the Banstead office has made this move very easy. The entire team at PA have been very helpful and professional.
Agent replied
Thank you for your feedback Steve. We are pleased that the entire team here at The Personal Agent provided you with excellent service.
5/5
GoogleWorked alongside John Ralph to naviagte the purchase of a property. He was attentive and available to answer questions and negotiate with the vendor in a timely manner. Great service.
Agent replied
Thank you for your feedback. We are pleased that John provided you with excellent service.
5/5
GoogleI cannot rate Personal Agent Banstead highly enough! Moving house is a very stressful time and you really need an excellent estate agent with fantastic staff that go above and beyond to get you through it and that’s exactly what these guys did. All the staff are knowledgeable, helpful and most importantly supportive through every step of the process. John has been an absolute star, thank you so much! I highly recommend anyone looking to buy and sell in the area go to see these guys first!
Agent replied
Thank you for your lovely feedback. We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
Googlethank you to matthew and joe for all your help :)
Agent replied
Thank you for your feedback! We are pleased that the team provided you with excellent service.
5/5
TrustpilotExcellent service
Excellent service. Highly recommend and kept you updated all the way.
5/5
TrustpilotWe have had a great experience with the…
We have had a great experience with the Personal Agent. With multiple viewings of the property before offers were made, and touchpoints during the entire process itself, the team at the Ewell branch couldn't have been more helpful. With a particular nod to Cat who has been pushing the process along and ensuring all was running smoothly (which is no mean feat!), it always felt like we were in safe hands. Would thoroughly recommend the Personal Agent!
5/5
TrustpilotBrilliant first class
Rating only, no written review.
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff! I recommend with all confidence!
5/5
TrustpilotProfessional, friendly and helpful!
Professional, friendly and helpful service based at the Epsom branch.Good communication with a personal edge. A special mention to Sarah who went over and beyond to ensure my property sale ran smoothly, and also a big thanks to Joe. Would definitely recommend this estate agent!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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