Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotWith expert help, we got there in the end!
Overall very pleased with the level of service that I received from The Personal Agent. Sadly the vendor was rather difficult to work with so we had sympathy for Kate/John/Tom, who had the unfortunate task of acting as intermediaries between us and the vendor. They approached everything well and were all a pleasure to deal with from start to finish. Thank you all for helping us secure our wonderful home!
4/5
GoogleThe team sold our house quickly. They were professional and helpful. Our Move Manager Cat was fabulous throughout the process. Having her to touch base with made the experience a lot easier and less stressful, and she always replied swiftly and was on the end of the phone.
Thank you for your lovely feedback Sarah. We are pleased your received excellent and professional service from the team!
5/5
TrustpilotHighly recommend
And absolute pleasure purchasing our new house through Tom at the Personal Agent. Always super helpful and goes out of his way to make it all happen. Would highly recommend!
5/5
TrustpilotGreat Experience
I had a great experience working with The personal agent team. Matthew Bidwell has helped find a very good place for rent in a very short period. He was very professional in every aspect of the process.
5/5
Trustpiloteffecient service as always
Rating only, no written review.
5/5
TrustpilotThe Personal Agent
Joe Frost and his colleagues were all very professional and efficient during the whole process from viewing through to moving in.
3/5
TrustpilotDuring the period fighting covid 19 we…
During the period fighting covid 19 we received no assistance in previewing property in real or handover of which nor tenancy registration to Council. This has disappointed us a bit.
Hi Allen,Thank you for taking the time to write a review.As you were relocating from abroad and moving in on the day that you arrived there was no time for us to show you the property. The keys were made available for you to collect. The negotiator handling your tenancy sent over a video tour and pictures of the property, you agreed to proceed with moving in, without a viewing.Utility bills are something that only the tenant can set up, should you need any help/assistance with locating the suppliers please let us know. The council tax payments would also need to be set up direct with Epsom & Ewell Council.
5/5
GoogleThe Personal Agent found me a wonderful tenant on Day 1 of promotion and despite lockdown.starting the following day, they moved in as planned in mid May when they were permitted to. I'm very happy with the service.PositiveResponsiveness
Thank you for your feedback. We are pleased the team provided you with excellent service.
5/5
GoogleThe Personal Agent found me a wonderful tenant on Day 1 of promotion and despite lockdown.starting the following day, they moved in as planned in mid May when they were permitted to. I'm very happy with the service.PositiveResponsiveness
Thank you for your feedback. We are pleased the team provided you with excellent service.
5/5
GoogleWhat a really top agent, give others a bad name, local knowledge is indispensable when selling and these guys..and girls have it in spades! Super fast from first call to on the market, laser guided potential purchasers and filled my house completely the first weekend. Always available for advice, ring back when asked, a real pleasure to deal with...thank you!PositiveProfessionalism
Thank you for your review Simon. Here at The Personal Agent we work hard to ensure you are provided with outstanding service and we are pleased that the team provided you with that.
5/5
GoogleWe recently purchased a property through The Personal Agent Epsom and had a very good experience, staff very friendly yet professional and efficient, would highly recommend using them. Special thanks to Joseph Edwardson who dealt with our purchase.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words Thomas. Here at The Personal Agent we work hard to meet expectations like yours.
5/5
GoogleWe’ve recently sold our house with Personal Agent. From the first point of contact to completion they have been outstanding in every respect, and worth every penny in my opinion. Richard visited us one evening, offered us our valuation and is obviously very experienced in the Epsom market place. We received an asking price offer within a week of going on the market, and higher than we were expecting. Chris and Sarah progressed our sale proactively and faultlessly in a very difficult time during lockdown, with great communication along the way, always returning phone calls and were a great help in the process, outdoing themselves. I have no doubt that the sale would have taken a lot longer and we wouldn’t have got the price we did without their help. There were cheaper agents out there, but we went with Personal Agent who proved they offer the best value for money.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely feedback Andrew. We are pleased that the team provided you with excellent service!
4/5
GoogleRating only, no written review.
Thank you for your feedback!
4/5
GoogleRating only, no written review.
Thanks for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleWe purchased our first home with The Personal Agent and had a great experience. Sue immediately thought of us when the house came onto the market which led to us buying our dream home. During our house search everyone has been pleasant to deal with (Epsom, Ewell and Stoneleigh branches) and accommodating with visits on busy days. We were kept informed throughout the buying process by Sarah. All in all highly recommended!
Thank you for your feedback David. The team work hard to provide our customers with excellent service, we are pleased they went above and beyond for you!
5/5
GoogleI can highly recommend Joe, Matthew and Ria at the Personal Agent for providing an extremely high quality lettings service and always available to ensure the clients needs and requirements are met for all tenancy needs. Thank you !
Thank you for your lovely review Allan. We are pleased that the lettings team provided you with excellent service!
5/5
TrustpilotWould thoroughly recommend
Would thoroughly recommend. Honest and timely communications, professional in all the interactions I have had and extremely helpful in getting everything together with my letting. Having had lots of interactions with different agents over the years, this is amongst the best service I have received.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleWhen marketing a relative’s property for sale, I was massively disappointed with the poor level of service Estate Agents that I perceived to be the best in the area offered. So when I instructed The Personal Agent it was more in hope than expectation. However, their service was second to none whilst Cat Mahoney, the Sales Support Manager was the major reason the sale completed with her tenacity, her patience & her persistence in dealing with all parts of the property chain. Having worked within the Financial Services Division of one of London’s premier Estate Agencies for over 20 years, The Personal Agent demonstrates a similar professionalism in Estate Agency to that that I have experienced over this time. I implore everyone to instruct The Personal Agent should you require a first class estate agency experience around the Epsom, Stoneleigh, Ewell & Banstead areas.
Thank you for taking the time to leave a lovely review Graham. Here at The Personal Agent we work hard to ensure that our clients are provided with the very best service.
5/5
GoogleI would recommend The Personal Agent for a residential sale. They've been thoroughly professional in the sale of my property in Ewell West and I can't fault their levels of service. Very pleased with them.
Thank you for your kind words! Here at The Personal Agent we ensure that we deliver the best possible customer service!
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
2/5
GoogleThese guys do get great reviews, but from our perspective as SELLERS I would advise a little caution, and definitely get multiple valuations. (By the way, we have bought through them in the past, and they were very good.) Their valuation felt on the low side, but we were assured that if the house was on the market for longer than a week, it was overpriced. We went with another agent, and our house (within a week) sold for £30K more than what the Personal Agent had valued it at. And maybe it's common practise amongst estate agents, but I didn't like being chased up by the Personal Agent, after our house was already practically sold with the other agent, to encourage us to break contract and go back with them, as they had loads of buyers on their books. Errr, no thanks guys!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
