Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKatie Jenkins
Katie Jenkins, Ria Lawrence at the Personal Agents in Epsom do a sterling job in keeping on top of any issue that arises from the tenants or home rented or to get any necessary work done quickly and rapidly. Also to respond and rectify any financial query rapidly.I would strongly recommend the service of the Personal Agents team in Epsom, especially that of Katie and Ria.
5/5
GoogleIt was joe in sales who dealt with me and it was an excellent service from start to finish couldn’t recommend him highly enough
Thank you for your feedback Harrison. We are so pleased that Joe provided you with the very best service.
5/5
GoogleRating only, no written review.
Thank you for your feedback Luke!
5/5
GoogleExcellent service from Tom in the Banstead branch. Always able to help during a stressful time. Highly recommend to all.
Thank you for your feedback Chris. We are pleased that Tom provided you with excellent service!
5/5
GoogleReceived fantastic service from The Personal Agent and I would highly recommend using them if you're looking to buy/sell. They've been supportive throughout the process and a personal thank you to Ted and the Banstead team who went above and beyond to ensure our sale went through smoothly.
Thank you for your lovely feedback Phil. The team here at The Personal Agent work extremely hard to ensure all clients are provided with the very best service!
5/5
GoogleAfter listening to what we wanted from a home Joe found me and my husband the perfect house. He was then on hand to deal with any enquiries and ensure the purchase went as smoothly and as quickly as possible - very professional, would recommend him.
Thank you for your feedback Lucy. We are so pleased that Joe provided excellent service to help find your dream home. We hope you enjoy your new home!
4/5
GoogleReally professional and exceptional customer service, in particular John and Andrew who dealt with my property sale. Many thanks
Thank you for your feedback Lisa. We are so pleased that John and Andrew provided you with excellent service during your property sale.
5/5
GoogleWe were really happy with the service we received from Personal Agent. They sold our house quickly and were always friendly and courteous. Special mention for Cat who looked after sales support who was very helpful and knowledgeable.
Thank you for your feedback Richard. We are pleased that Kat and the team provided you with excellent service during your sale.
5/5
GoogleAdam latter was very professional and knowledgeable when helping me and my partner look for a property, I couldn’t thank him enough.
Thank you for your feedback Alfie. We are pleased that Adam provided you with a professional and knowledgeable service during your time with us.
5/5
GoogleDealt with Adam and was extremely helpful and informative with current market conditions. Will be calling back again for Adam for sure.
Thank you for your feedback Joel. We are so pleased that Adam provided you with excellent service!
5/5
GoogleCouldn't recommend a better agent to handle, what was for us a big chapter. I felt they were knowledgeable, attentive, clear and professional in all aspects of communication. Huge thanks from Elizabeth and I.
Thank you for your feedback. We are so pleased that the team provided you with excellent service!
5/5
GoogleDan was great. Really helped us to identify properties that fell in to the budget we were looking for with as many of the requirements we requested. Thanks again Dan
Thank you for your feedback. We are so pleased Dan handled your property search professionally and efficiently!
5/5
GoogleDan took the time to listen to what we wanted and did not stop trying to find us something until he helped us secure our dream home.. couldnt be more grateful! Thanks again Dan!
Thank you for your feedback George. We are so pleased that Dan provided you with the very best service! We hope you are enjoying your new home :)
5/5
GoogleDan from The Personal Agent Stoneleigh was so helpful guiding us through the daunting process of buying our first house. Couldn't be happier with the service we received. Will definitely be returning when it comes time to sell!
Thank you for your feedback. We are so pleased that the team were able to provide you with excellent service during your property sale. We hope you are enjoying your new home!
5/5
GoogleI have dealt with many estate agents over the years and The Personal Agent are by far the best / most proactive, always on hand to help. never felt I was a burden.
Thank you for your feedback Steve. We are so pleased that the team provided you with outstanding service.
5/5
TrustpilotGood company
I have used the Personal Agent for several years for both buying and selling properties and letting a property. They have always been professional and helpful. Always happy to explain things to you.I appreciate all there help they have given in the past.I would definitely recommend them as a company.
5/5
GoogleA big thank you to Emily for dealing with my request and keeping me up to date with some issues that arose during my housing process. My requests were dealt with promptly and efficiently.
Thank you for your feedback. We are pleased Emily provided you with excellent service!
5/5
TrustpilotSuperb
The photos and overall online sales advert put together was top rate. Achieved a very quick sale. Tom the agent was very personable and kept us updated brilliantly. No qualms whatsoever. Extremely grateful to The Personal Agent.
5/5
TrustpilotPersonal Agent have been great
Personal Agent have been so supportive throughout the process. We liaised with Sarah throughout and I can’t thank her enough for her great communication through what is traditionally a stressful process. I would highly recommend using them.
5/5
TrustpilotPersonal agent was very professional…
Personal agent was very professional from start to finish, they as a team did above and beyond to sell our property and help us buy our next home. I would highly recommend personal agent Banstead team
4/5
TrustpilotPersonal Agent Lettings Highly Recommended
Personal Agent Lettings are a competent, effective and friendly team. As landlords we have been working with them for 7 years. Never had issues with tenant acquisition, void periods or payment. We get good support for maintenance and repair issues. Highly recommend.
5/5
GoogleI have rented my property through Personal Agents for 2 years now. They are very professional and make the process very easy, they handle everything in a quick and efficient manner. I would thoroughly recommend them.
5/5
GoogleSpoken to a few different estate agents but Joe at Personal Agent was by far the most helpful. Very professional throughout and on hand for all of my queries
Thank you for feedback Ben. We are pleased that Joe was both professional and helpful during your time spent with us!
5/5
GoogleJoe from sales helped me throughout the process in buying my first home. Was incredibly helpful.
Thank you for your review Luke. We are pleased that Joe provided you with excellent service during your property search with us. We hope you enjoy your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
