5/5
GoogleVery friendly and professional, I didn't buy my property through this company but they where certainly the best that I had dealings with.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThanks so much to the team at The Personal Agent - especially Tom, Ted and George. Tom has been our main point of contact and has been absolutely incredible. Being both professional and proactive during the whole process has made our whole …
Agent replied
Thank you for your lovely review Louise. We are so pleased Tom, Ted, George and the team provided you with only the very best service!
5/5
GoogleThe Banstead team have been helping me with my current property search, I haven't found my dream home yet but they have been very patient with me and giving me advice along the way - Tom and Emily have been especially helpful, I couldn't ask for more
Agent replied
Thank you for your review Sally. We are pleased that Tom and Emily have provided you with excellent service so far during your dream home search!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleI have been looking for a property in Epsom area and Chloe has been attentive and professional throughout my search. She has taken time to understand my needs and presented a number of properties to match. I look forward to continuing to work with Chloe until I secure my ideal place.
Agent replied
Thank you for your feedback Adrian. We are so pleased that Chloe provided you with excellent service and that you were able to secure your ideal home! We hope you are enjoying your new place!
5/5
GoogleAs a first time buyer i was naturally quite nervous, I registered and did a batch of viewings with Grace who really talked through the stages of buying a house. Highly recommend Grace to deal with at the personal agent. Very friendly and caring, thank you!
5/5
GoogleBig thank you to Chloe at personal agent, who has been fantastic, very responsive to the many questions I have had and always very professional!
Agent replied
Thank you for your feedback. We are pleased that Chloe provided you with outstanding service throughout the duration of your time with us!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Sonia!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback!
5/5
GoogleWe appreciate the assistance Ted has given us in progressing our sale, he made sure everything went through smoothly and was really responsive.
Agent replied
Thanks for your feedback Caroline. We are pleased that Ted ensured your experience with us was excellent!
5/5
GoogleGreat experience, The salesman knew his stuff, came prepared and was a true pleasure to do business with and hopefully we will do again in the near future. Joel Edwardson came across honest and sincere not something you always relate to a EA.
5/5
GoogleVery helpful and hard working service. Been very impressed by Sue who has gone above and beyond to help secure our sale. Thank you
Agent replied
Thank you for your feedback Anthony. We are pleased that Sue provided you with excellent service.
5/5
GoogleGreat service from Tom at the Banstead office. Knowledgeable on each step of the process and a delight to speak to. Looking forward to the future in our new place. Jase.
Agent replied
Thank you for your feedback Jason. We are so pleased that Tom provided you with excellent service.
5/5
GoogleSpecial Thank you to Tom. Very Professional, extremely helpful and an all round nice guy! Highly Recommend their services!
Agent replied
Thank you for your lovely feedback. We are pleased that Tom provided you with excellent service.
5/5
GoogleFrom the initial valuation to exchange of contracts this week, Tom has been superb. Always on hand to help, even on his day off, and made a scary process seem extremely straight forward. Thank you for everything.
Agent replied
Thank you for your feedback Katherine. Here at The Personal Agent we make sure that we go above and beyond with the service we provide. We are so pleased that Tom provided you with outstanding service!
5/5
GoogleHaving recently dealt with Ted in the Sales team, I felt compelled to write a review. Ted was polite, informed and took the time to understand our position. He offered an insight into the market, was able to advise on suitable areas, and generally gave me a strong indication that he'd be able to help us secure our next property. Although we are at the initial stages of our search, Ted was understanding and when we are in a stronger position, Ted will be the first person that I call.
Agent replied
Thank you for taking the time to leave a lovely review. We are so pleased Ted provided you with excellent service!
5/5
GoogleA great experience. Nothing like other agents I've used before fast, effective, polite and responsive It was so nice not to have to chase anyone!
Agent replied
Thank you for your feedback Evan. We are pleased that the team provided you with professional and efficient service!
5/5
GoogleI was highly recommend to use the personal agent from a friend and I am so thankful that I did. The whole experience was professional and considerate. I honesty felt that everyone in the Stoneleigh branch couldn't do enough for me. Paul in particular was a god send!
Agent replied
Thank you for your feedback Katie. We are pleased that Paul and the team provided you with excellent service!
5/5
GoogleI visited the Banstead branch in the hopes of finding my ideal home, luckily Ted was at hand to run through each of my requirements and explain the buying process and put me on course for my search. A couple months down the line i'm in my dream property, and I couldn't thank him enough. Big thank you to Ted and the Banstead Team, couldn't recommend them enough! Ron
Agent replied
Thank you for your feedback Ron. We are pleased that you received excellent service from Ted and the team here at the Banstead branch!
5/5
GoogleHighly recommend The Personal Agent! Grace showed me multiple properties over the last few weeks and she was very professional and friendly on each viewing. Couldn’t thank Grace and the team for their time and efforts
5/5
GoogleJohn responded promptly to my questions any query’s I had. He was professional, knowledgeable and would recommend the personal agent based on my experience.
Agent replied
Thank you for your feedback James. We are so pleased that John provided you with both professional and efficient service!
5/5
GoogleThe Personal Agent have been amazing from start to finish. Tom and the team have been wonderful and a pleasure to deal with. Thanks guys! J
Agent replied
Thank you for your feedback Joe. We are pleased Tom and The Personal Agent team provided you with excellent service throughout.
5/5
GoogleChris was exceptional at helping to keep the chain moving and overcome barriers.
Agent replied
Thank you for your feedback Simon. We are pleased that Chris provided you with excellent service.
5/5
GoogleHad such a great experience with the personal agent, want to say a massive thank to Joe Edwardson for being so professional and helping me with every question I had.
Agent replied
Thank you for your feedback Isobel. We are so pleased that Joe provided you with excellent service during your time with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
