5/5
GoogleMany thanks to The Personal Agent who made the moving process seamless. I would highly recommend them.
Agent replied
Thank you for your feedback Ann. We are so pleased that the team provided you with excellent service during your move!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat work from the sales team thanks to John , Dan and Paul for the professional service.
Agent replied
Thank you for your feedback Vikran. We are so pleased John, Dan and Paul provided you with excellent professional service.
5/5
GoogleExcellent experience working with The Personal Agent. The team truly went above and beyond. Highly recommend!
5/5
GoogleThank you to Adam for being very helpful in the house buying process. A very kind and professional gentlemen.
Agent replied
Thank you for your feedback. We are pleased that Adam provided you with the very best service, we work hard to ensure all our clients receive just that.
5/5
GoogleI had a very challenging and stressful experience buying property before I contacted Joe Edwardson at Personal Agent. He was incredibly helpful, knowledgeable and professional and the entire process was smooth and stress free. Not only did I receive my dream house thanks to Joe, I gained my independence and freedom.
Agent replied
Thank you for your feedback Bradley. We are so pleased that Joe provided you with excellent service throughout your time with us. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Sandra.
5/5
GoogleTed Goodman was extremely professional throughout the process of buying my property, my family and I can't thank enough. Ali
Agent replied
Thanks for your feedback Ali. We are so pleased that Ted provided you with excellent service throughout your time with us!
5/5
GoogleReceived excellent service at the Personal Agent Banstead, would highly recommend selling your house through them. Ted was always on the ball and kept me updated throughout the process. Thanks team!
Agent replied
Thank you for your feedback Craig. We work hard to make sure that we achieve customers expectations like yours. We are so pleased Ted provided you with the very best service!
5/5
GoogleTom has been a delight to deal with. Highly recommend to sellers / buyers. C
Agent replied
Thank you for your feedback Charlie. We are pleased Tom provided you with the excellent service throughout your time with us.
5/5
GoogleThe team at Banstead made the process of selling my property a pleasant experience especially during these hard times. Ted was superb in getting it wrapped at our earliest convenience and made sure to keep us posted throughout. Thanks!
Agent replied
Thank you for your feedback Gordon. We work hard here at The Personal Agent to ensure all our customers needs are exceeded. We are pleased that Ted provided you with the very best service.
5/5
GoogleWe bought our first property through the Personal Agent and have exceeded expectations throughout the process. Ted was able to meet each one of our requirements finding our home and kept us updated along the way. Strongly recommend.
Agent replied
Thank you for your lovely review Stacey. We are so pleased that Ted provided you with excellent service an we hope you enjoy your new home!
5/5
GoogleAmazing team Personal Agent are in the Banstead branch. Every member managed our expectations as best as possible and eventually to the end goal, buying our first place! We dealt with Tom and he was simply incredible.
Agent replied
Thank you for your feedback! We are pleased that Tom and the team provided you with outstanding service during your time with us.
5/5
GoogleRating only, no written review.
Agent replied
Thanks for your feedback.
5/5
GoogleIt was a pleasure dealing with Adam from the Personal Agent in finding myself my first property. Very knowledgeable and very professional from the very start. I would highly recommend Adam to anyone looking to sell or buy a property within the area as I will certainly go back to them for my next purchase.
Agent replied
Thank you for your kind words Craig. We work hard to make sure our clients expectations are exceeded, we are pleased that Adam provided you with the very best service.
5/5
GoogleWe've been working with Adam Latter to find our new place and he's always very attentive and informative. Recommended!
Agent replied
Thank you for your review Daniel. We are pleased Adam ensured you received the very best service!
5/5
GoogleAdam Was an absolute pleasure while we did not have the success we hoped for his enthusiasm was a breath of fresh air
Agent replied
Thank you for your feedback Wayne. We are pleased Adam provided you with the very best service!
3/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback.
5/5
GoogleGreat friendly service from Joe, nothing was too much trouble from start to finish. Would highly recommend.
Agent replied
Thanks for your feedback Mark. We are pleased Joe provided you with excellent service.
5/5
GoogleVery good experience with The Personal agent as a buyer. John was very helpful and responsive.
Agent replied
Thank you for your feedback Sandeep. We are pleased that John provided you with excellent service!
4/5
Googlethe personal agent were very professional in showing us around properties and the well organised pre and post viewing follow ups were timely and prompt. John Ramsay, from the stoneleigh branch, was in particular, very attentive to our needs and preferences.
Agent replied
Thank you for your feedback Michael. We are pleased that John provided you with excellent service during and after your viewings with us!
5/5
GoogleThank you to John and The Personal Agent for all your help :)
Agent replied
Thank you Phillip for your feedback. We are pleased that John and the team provided you with excellent service.
5/5
GoogleAdam was very helpful and was able to help me out with my queries. a very professional bloke and will highly recommend.
Agent replied
Thank you for your feedback. We are so pleased Adam provided you with the very best service.
5/5
GoogleI rang up to speak to Adam L as he has given me advise in the past and helped me out even when i wasnt giving them business. this is a true sign of professionalism and Adam was able to provide good insight in the industry.
Agent replied
Thank you for your feedback. We are happy to hear that Adam provided you with the very best service!
5/5
GoogleAdam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. We placed an offer and Adam made the whole process easier and less stressful!
Agent replied
Thank you for your feedback. We are so pleased that Adam provided you with excellent service throughout your time with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
