5/5
GoogleGreat service from the whole team , they made the whole process as easy as and stress free as possible.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
Googlehelpful, responsive and friendly team who know the area well - The Personal Agent seem to attract really good quality properties
Agent replied
Thank you for your feedback. We are pleased that the team provided you with excellent service!
5/5
GoogleThe personal agent were a breath of fresh air ,thanks John for the insight into the moving process and for matching us with suitable properties.
5/5
GoogleBy far the most proactive agent I’ve dealt with. 5 stars !
5/5
GoogleTom has been outstanding during my first purchase. Reliable throughout and a massive help!
5/5
GoogleFrom valuation to moving day, Tom excelled in his role to get this over the line for us. Brilliant over every step in somewhat challenging times. All the best for the future. John.
5/5
GoogleA true Personal experience using the Personal agent in Epsom. From organising viewings to the way they conduct viewings to then receiving multiple offers was just fantastic. I couldn’t thank them enough especially Adam who managed to get a …
5/5
GoogleAdam was a gent! Very professional and knowledgeable.
5/5
GoogleAdam was an absolute gentleman and I can’t thank him enough for helping me and my wife find our perfect home, he was very professional and knew exactly what he was talking about. Top man
5/5
GoogleAdam was really helpful and very professional when finding me a property and I will definitely be recommending him to people I know looking to get on the property ladder
5/5
GoogleJoe has been brilliant as we sold our house and bought our new house through PA. Joe went above and beyond, working incredibly hard to keep our chain together in a challenging year. Even our solicitor commended Joe's hard work.
Agent replied
Thank you for your feedback Daniel. We work extremely hard here to go above and beyond for all our customers, we are so pleased Joe provided you with outstanding service during your time with us!
5/5
GoogleAdam was a star! He went over and above to ensure me and my husband found our prefect home. I will absolutely be recommending him to friends and family
5/5
GoogleJoe Edwardson was my agent on a recent property search. He was far by the best agent I have ever worked with. Very responsive and was always available. I would have no problem in recommending Joe to any of my friends.
Agent replied
Thank you for your feedback Joss. We are pleased that Joe provided you with excellent service during your property search with us!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Kacy.
5/5
GoogleHaving had dealings with The Personal Agent I can highly recommend them and in particular Luca Sarteur in the Stoneleigh office. I found Personal Agent to be highly professional, courteous and responsive with excellent customer service.
Agent replied
Thank you for your feedback Mina. We are so pleased that Luca and the team provided you with excellent service.
5/5
GoogleGreat service from the personal agent through a difficult market, would use agin.
5/5
GoogleProfessional and always on hand to help, Tom is the reason my sale went through! Best Wishes, David.
Agent replied
Thank you for your feedback David. We are pleased that Tom provided you with excellent service.
5/5
GoogleJoe Edwardson helped me massively when searching for my first home. Thanks Joe
Agent replied
Thank you for your feedback James. We are pleased Joe provided you with only the very best service during your time with us.
5/5
GoogleAdam was really helpful and efficient in finding me a property and couldn’t recommend him enough
Agent replied
Thank you for your feedback Charlie. We are please Adam provided you with a professional and efficient service during your time with us.
5/5
GoogleJoe from the Sales team was extremely professional, making sure the end to end process was done efficiently, keeping me updated every step of the way.
Agent replied
Thank you for your feedback Livie. We are pleased that Joe provided you with excellent service during your time with us.
5/5
GooglePleasant experience with Joe handling the whole process from start to finish. As first time buyers we needed a lot of guidance and throughout he was there at all times to answer any questions we had. We can’t recommend enough. Thank you!
Agent replied
Thank you for your feedback. We are pleased Joe provided you with outstanding service. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Harry!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
