5/5
TrustpilotWonderful
Wonderful, helpful service. Being first time renters they have been happy to answer questions and have gone out of their way to help us. Very professional and definitely looking out for their clients.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback.
4/5
GoogleJoe and his colleagues were professional and responsive, going back and forth between solicitors to make sure we completed on time.
Agent replied
Thank for your feedback. We are so pleased that Joe and the team provided you with professional and outstanding service throughout your time with us.
5/5
GoogleExcellent estate agent - very quick to respond, great marketing materials and friendly staff.
Agent replied
Thank you for your feedback Katie. We work hard to make sure we provide all our customers with only the very best service.
5/5
GoogleExcellent service, I was shown round a property by a Joe Edwardson, he was very polite, smart young man and extremely professional, he took a lot of stress out viewing properties so thank you.
Agent replied
Thank you for your feedback Shane. We are pleased that Joe provided you with a professional and efficient service during your time with us.
5/5
GoogleJoe was professional from start to finish, made the transaction smooth and easy. Would highly recommend.
Agent replied
Thank you for your feedback. We are so pleased that Joe provided you with the very best service!
5/5
GoogleThank you Joseph and all the team for the very efficient and smooth sale and handover of the house in Epsom. Excellent service well done all. I am pleased to highly recommend your services. KR Dave
Agent replied
Thank you for your feedback Dave. We are so pleased that Joseph and the team efficiently handled the sale of your home, we work hard to make sure expectations like yours are met!
5/5
GoogleThe Personal Agent have gone above and beyond to help us purchase our first property. We unfortunately had a chain collapsed with our first house, but they were able to swiftly find a suitable alternative for us. Their care for us as individuals has really shown in all our conversations with everyone in the team. Though I would like to say a big thank you especially to Joe Edwardson for everything he has done. He has in particularly been the one to try and do everything he could for us, and also maintained a professional upbeat manner even with my very frequent phone calls to him. So thank you. I would highly recommend The Personal Agent to anyone wanting to buy or sell a house due to their professional and positive attitude in which they conduct their work.
Agent replied
Thank you for taking the time to leave such lovely feedback Emily. We are so pleased Joe and the team provided you with outstanding service and we hope you enjoy your new home!
5/5
GoogleI sold and bought simultaneously through The Personal Agent and they went above and beyond. Joseph was especially attentive during the process and kept me in the loop the whole time. He even assisted with various issues once the sale and purchases had completed. I wouldn't hesitate to recommend!
Agent replied
Thank you for your feedback Nick. We work hard here at The Personal Agent to make sure we go above and beyond for all our customers. We are so pleased Joseph provided you with outstanding service.
5/5
GoogleWe found and bought the perfect house via the personal agent in the chaos that was 2020! Joe who showed us around, brokered our offer and helped us through the process was brilliant. In general the whole team at The Personal Agent were friendly, helpful and always got back to us straight away. Highly recommended from us. Elin & Steve
Agent replied
Thank you for your feedback Elin and Steve. We are pleased that Joe and The Personal Agent team provided you with excellent service throughout your time with us!
5/5
GoogleAdam is by far the best estate agent we have spoken too over the past year or two. If anyone is looking to buy or sell in the surrounding area then Adam is your man.
5/5
GoogleAdam was a superstar! He’s a very knowledgeable young man and very well spoken! He made buying a home as simple as it can be. Me and my husband are very greatful
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat estate agents , pleasure to deal with . They have a strong understanding of the local market. I would highly recommend them.
4/5
GoogleGreat service from the personal agent. Although we didn’t end up buying through them , they helped provide useful advice which ultimately helped in our final decision.
5/5
GoogleThank you to Mr Ramsay for the helpful and professional advice.
5/5
GoogleGreat work by the Personal Agent, would definitely use again .
5/5
GoogleSimply brilliant John at the Personal Agent worked tirelessly throughout to ensure the process for us was as smooth as possible and got us the result we wanted.
5/5
GoogleBig thanks to John at the personal agent who found us our dream home .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
