Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChris was very helpful and informative from start to finish. Always responded very fast and made us feel at ease. Thank you for all your help 😊
Thank you for your feedback Nicola. We are so pleased Chris provided you with excellent service.
5/5
GoogleVery impressed by this agency. always keeping me updated with what's coming to the market and very knowledgeable with what's going on in the local area.
Thank you for your feedback Steven. We work hard to provide all of our clients with excellent service.
5/5
GoogleWe dealt with Ren during our sales progression. Ren has been exceptional, keeping us updated with regular catch ups and and guiding us along the way. Very professional, calm and re-assuring would sum up our experience with Ren.
Thank you for your review Ryan. We are so pleased Ren provided you with outstanding service during your time with The Personal Agent - Epsom
5/5
GoogleSuch an excellent service throughout! I can’t praise Chris, Joe and the team at The Personal Agent enough. I genuinely felt that they cared and gave us a fantastic personal service throughout. Joe was a pleasure to deal with and Chris could not have done more to keep our chain together and even chased and managed a section which wasn’t his. He was available on his days off, was so proactive and really knowledgeable and experienced. Our chain would not have progressed without him, he would touch base even when there wasn’t an update which kept us informed and calm knowing he was ‘on it’. I would HIGHLY recommend the personal agent, such a great service and a firm that really cares about their customers. Thank you!
Thank you for your review! We work hard to ensure we meet our clients expectations and we so pleased that Christ, Joe and the team here at The Personal Agent provided you with outstanding service.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
1/5
GoogleWife called and asked for viewing on Tuesday, we have chased again and still nobody has called us back.
Dear Mr Savingalantham, I am sorry to hear that you have not heard back from us. We do not seem to have you registered on our sales or lettings books. Could you please contact the Epsom office on 01372 745850. I can assure you the team are waiting for your call and will help you immediately.
4/5
TrustpilotGood experience and customer service
Had a really good experience with personal agent they helpful and made the whole process smooth even through lockdown. Great customer service as they were quick to respond and if someone was out of office someone else was quick to pick it up.
5/5
TrustpilotFantastic service!
I cannot rate The Personal Agent highly enough. From the initial valuation, to the viewings and onto the negotiations every single member of the team has been spot on. Once we were under offer (took 3 days!) then Sarah has managed our sale wonderfully and I cannot thank her enough. For me there is only one agent in Epsom worth calling if you are serious about selling!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
TrustpilotBrillant service as always
Rating only, no written review.
5/5
TrustpilotExcellent..
Rating only, no written review.
5/5
GoogleThe team at The Personal Agent (and particularly Daniel and Cat) were always on hand and helpful during the sale of our property. They assisted us in pushing the sale along and we would highly recommend them.
Thank you for your feedback Abigail. Here at The Personal Agent we work hard to make sure all our clients receive excellent service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleVery happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!
Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!
5/5
GoogleJoe and Grace were very helpful throughout the process. Thank you all
Thank you for your feedback Jon. We are so pleased you received excellent service from Joe and Grace during your time with us!
5/5
GoogleVery good customer care from the personal agent team in stoneleigh whilst i was looking for a new home in the area. Although it was an extremely busy time. They were the only agents who made follow up calls after viewings . And i have now found the right property thanks to their hard work. Julie b.
Thank you for review! We are so pleased the team here at The Personal Agent - Stoneleigh provided you with the very best service. We hope you enjoy your new home!
5/5
GoogleLuca was professional and really understood what we were looking for, great local knowledge.
Thank you for your feedback Jennifer. We are so pleased Luca provided you with excellent service!
5/5
GoogleOutstanding service from Dan from The Personal Agent. From the point of viewing properties to exchange of contracts he was always polite, professional and a pleasure to deal with. I would highly recommend anyone looking to buy or sell to go and see the guys at The Personal Agent.
Thank you for your feedback. We are so pleased that Dan provided you with outstanding service!
5/5
GoogleThank you to Tom for helping get our move through! Not only was he very helpful but also a really nice person to speak to and seemed generally caring throughout the process.
5/5
GoogleI have used the Personal Agent a number of times now and have always been impressed with them. I have found them to be knowledgable of the local market and really helpful. They are not pushy and I have always felt that they have had my best interests at heart. I would strongly recommend using them!!
5/5
GoogleAfter going with a few different agents before Personal Agent, We were so pleased we made that move, communication was brilliant much better than other agents we used. Answered all the questions we had/have in a friendly way. Thank you, Luca, Paul, John and Dan :)
Thank you for your feedback. We are so pleased that the team here at The Personal Agent provided you with outstanding service during your time with us!
5/5
GoogleProfessional and trustworthy throughout, the efforts and determination of the Banstead guys was second to none. Tom and the team went the extra mile through a difficult transaction. I can honestly recommend this agency and wouldn't hesitate to call if I was to sell again (hopefully not for a while though!). David.
Thank you for your feedback David. Here at the Personal Agent we work hard to go above and beyond with our service for all customers. We are pleased you received the very best service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleVery impressive, no other agent was better than Paul at keeping me up to date with properties on the market or about to come on the market. very polite and helpful. certainly recommend if you was selling.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
