Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSold my property through these guys. Callum was professional and delivered a deal over the asking price! Cant recommend enough!
Thank you for your review Paul. We are pleased that Callum provided you with excellent service during your time with us!
5/5
TrustpilotHighly recommend
From start to finish the team at personnel Lettings was polite,efficient and professional.after various problems at the property,Katie managed and dealt with all situations and had all issues resolved as quickly as possible.after using many different estate agents over the years it’s safe to say that Katie and her team are by far the best I’ve used and will highly recommend to my friends and family.can’t thank them enough for everything they have done.Thankyou to you all
4/5
GoogleI found them to be staight forward to deal with and accuate with the information provided
Thank you for your feedback. We are so pleased that the team provided you with efficient and professional service!
1/5
GoogleRating only, no written review.
Dear Christine, Apologises that your experience when looking for a property through our agency was not a successful one. Even though you didn’t sell or purchase a property through us it’s important that all clients have a positive experience. I’m glad to hear you have now found a property and are happy in your new home.
1/5
TrustpilotA Very Shady Agent
A Very Shady Agent. Have your wits about you when dealing with this agent. The agent John Ramsay from the Stoneleigh office reassured me that my offer was accepted and no one else would see the property, this was a complete lie as they kept the property on the market and after getting my mate to call and ask to see if they would show him the property which they happily agreed to do and told him there is a restrictive covenant which says you have to get freeholders permission to let the rooms or property which costs and can be refused. I am a buy to let investor so this information was crucial to the sale and I was not told this. John specifically said this would be a great buy to let investment before I walked in the viewing. This covenant renders the property worthless for my intended purpose. I called to speak to John who wouldn't take my calls. When he eventually called me back he kept saying they're just trying to find out more info from the sellers solicitor and only was forced to disclose the information when I had caught him out on in it by telling him what my mate had been told about the restrictive clause. The agent annoyingly would have been well aware of this clause previously as they had said they had an investor pull out at the very last minute due to not being able to get enough funds together and he said that was why it was back on the market. I now suspect this was another misrepresentation. Basically they were trying to withhold this crucial information from me for days and potentially weeks and stringing me along. Probably so they could use my offer to get other offers or to get me to loose money on fees and surveys, maybe on some bizarre hope that I would renegotiate after incurring so many costs and waisting so much of my time. Absolutely shocking practice!! I will never be dealing with them again.
5/5
TrustpilotWould highly recommend Personal Agent
Would highly recommend Personal Agent. We sold our property through the Ewell branch. Staff kept us informed every step of the way. The sales progressor did the same.
5/5
TrustpilotReally impressed with Sue Boardman from…
Really impressed with Sue Boardman from the Personal Agent in Epsom for her persistence in making sure the chain worked and we got to exchange of contracts despite some complications. I suspect quite a few of us in the process (including me) weren't the easiest to deal with but she continued to be professional and pleasant and at long last we achieved the goal we were hoping for. I would like to thank Sue in particular for her dedication and for making every attempt to obtain information for me during the whole process - she rang me almost every day, even I suspect when it was difficult to do so. Thank you.
5/5
TrustpilotRent a flat in Epsom, Surrey
Considering the difficult times and overall contrains the process went very well. Joe and Michael were very helpful and responsive to my enquires and replied to my emails very promptly. Great service. Tks again. G
5/5
GoogleGreat agency, supporting my move from Surrey down to Hampshire. From initial listing through to completion, Sarah kept us fully informed throughout and was creative in finding solutions to the usual niggles and issues that you get with property moves. Would highly recommend.
Thank you for your feedback Ed. We are pleased that you received excellent service from Sarah and The Personal Agent team. We hope you enjoy your new home!
5/5
TrustpilotWe have nothing but praise for Persona Agent
We have nothing but praise for Personal Agent and in particular Sue Boardman there sales Progressor who it has to be said worked tirelessly on our behalf. Our property proved to be a difficult property to sell and we had a number of sales fall through, but despite this we were kept up to date and fully informed of developments at all times and we always felt reassured that the team at Personal Agent were doing everything possible to facilitate our sale.To close, if you are considering selling your property I would have absolutely no hesitation in recommending this company and would like to thank Sue once again for a fantastic effort.Thank YouMr & Mrs J M Sargent
5/5
TrustpilotThe Lettings department of Personal…A Great Team indeed...
The Lettings department of Personal Agents in Epsom are efficient and reliable. Joe Frost - their Senior Lettings Manager has been superb in his role and I hear he is moving to a new job elsewhere. I wish him the very best. He has a great team at Epsom : Ria, Michelle, Mathew and others.
5/5
GoogleRating only, no written review.
Thank you for your feedback Carl!
5/5
GoogleRating only, no written review.
Thank you for your feedback Mark!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleHad a great experience with Daniel Bennett on our house purchase. He was very friendly, professional and helped the process go smoothly. Thank you!
Thank you for your review Vicki. We are pleased Daniel provided you with excellent service and we hope you enjoy your new home!
5/5
TrustpilotExceptionally professional, slick & speedy
Sarah Goddard & Adam Latter were looking after my house transaction - both were fantastic!. Sarah in particular is exceptionally organised, efficient and professional. I had nightmare solicitors who almost derailed the entire process - this was thankfully avoided due to the relentless hard work and outstanding communication Sarah provided. Strongly recommend; a very capable, transparent and speedy team! Thank you!
5/5
TrustpilotVery good service for move to Epsom in…
Very good service for move to Epsom in March 2021.I received a very good service from Chris in Sales and Sarah in Sales progression. I had some tight deadlines for exchange and completion and Sarah helped that happen.I am very happy with the new flat and would recommend The Personal Agent.
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedly
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
4/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleSo far we have been very impressed with Paul and John from the Personal Agent. We are at the very start of buying and selling through the Personal Agent but their service has been very efficient and professional.
Thank you for your feedback Laura. We are please Paul, John and The Personal Agent team at Stoneleigh provided you with efficient and professional service.
5/5
GoogleSue was very professional and constantly kept us updated throughout the entire sale. We felt at ease knowing she was assisting with the sale transaction.
Thank you for your feedback Jenna. We are pleased that Sue provided you with excellent service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
TrustpilotVery happy
As a landlady, I am very happy with this estate agent. Their service is excellent, they have taken care of everything with the tenancy. Customer service is great. They are helpful and friendly. They have transparency in everything. They always keep me updated with developments. Highly recommended.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
