5/5
GoogleDone a great job so far from valuation to pictures and getting on the market very quickly and getting it under offer within a day . Definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe did not have a shortage of viewings nor offers, agreed on sale within our budget. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for your feedback Jane!
5/5
GoogleVery recently used The Personal Agent in Banstead to sell our home, very impressed with the speed and quality of work, helpful, friendly staff and the ease of using them. Highly recommendPositiveResponsiveness, Quality, Professionalism
5/5
GooglePA were professional from the start. They had one open day and managed to get three offers . Communication was good and kept me in the loop at all times , helped chase up solicitors etc They originally did the let side for this property and then the sale . I will recommend them for their services . Thanks Tom & GeorgePositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for your feedback. We work hard to ensure all our clients receive the very best service!
5/5
GoogleFantastic team, very professional and always available for any questions. Tom and the team kept me updated throughout and made the whole process very easy. No faults at all. Thank you for getting the job done so quickly.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for your review. We are so pleased Tom and The Personal Agent - Banstead team provided you with the very best service during your time with us!
5/5
GoogleThe Personal Agent Banstead have been excellent. Especially Callum who has helped us buy our new home. Callum was great at communication and getting back to us straight away. Very polite and understanding of the property industry. Would definitely recommend The Personal AgentPositiveResponsiveness, Professionalism
5/5
GoogleWe have been very impressed with The Personal Agent Banstead and would highly recommend their services to anyone looking to put their property on the market or are struggling to sell with their current agent. We dealt mainly with Tom Iddenden and Tom was brilliant! He always went out of his way to help us where he could and nothing was ever too much trouble. The service was outsanding from start to finish. Thank you to Tom, George and the rest of the team for helping us to sell our property and find our new home! Best wishes, Jacq & GrantPositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for your review Jacqueline. We are so pleased that Tom, George and whole team at The Personal Agent - Banstead provided you with outstanding service during your time with us. We hope you enjoy your new home!
5/5
GoogleA very warm and welcoming estate agents. Callum was very informative and made us feel at home! Great communications throughout the sale of our new bungalow. Highly recommend. If I was selling a property I would definitely use their service. The Personal Agent estate agents.PositiveProfessionalism
5/5
GoogleI spoke to Bradley and had a viewing the same day for a property that had other interested parties. He was a pleasure to deal with and empathetic to my situation, also giving practical advice. Upon making the offer, he was very quick to respond - comforting in itself as we all know how dealing in real estate can be bit nail-biting - and advise on the next steps despite it being a Saturday which must be their busiest day for viewings. A big thank you to Bradley whom I highly recommend.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for your review. We are so pleased that Bradley and The Personal Agent - Banstead team provided you with outstanding service during your time with us.
5/5
GoogleTom at The Personal Agent has been great so far in helping us secure our property, he is very reassuring and responsive. I appreciated a personalised email the morning after our viewing to ask us if we wished to make an offer and if we had any questions, this is so refreshing as agents I have dealt with before don't even bother to reply to offer emails and leave you chasing things up all constantly. When we eventually decide to put our new house on the market, it will be through the personal agent!PositiveResponsiveness, Professionalism
5/5
GoogleI worked with Personal Agent when moving into my first rental property and they have been great The team are extremely professional and responsive and we were able to get everything in place in good time. I would highly recommend.PositiveProfessionalism
Agent replied · 21 June 2024
Thank you for your feedback Chris. We are so pleased that The Personal Agent Lettings team provided you with the very best service during your search for your first rental property. We hope you enjoy your new home!
5/5
GoogleKatie Jenkins has been absolutely brilliant managing the letting of my flat. She was always polite, friendly, efficient and professional, and it’s true to say that nothing was either too much to ask or a problem that couldn’t be solved. She’s a credit to the company & I’d give her 12 out 10 without question!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for your feedback. We are so pleased that Katie provided you with friendly, efficient and professional service. Here at The Personal Agent we work hard to ensure all clients receive only the very best service!
5/5
GoogleHad a great experience when Rebekah handled my leaving of my rental. She answered all of my questions and dealt with my case quickly and efficiently. She was kind and easy to talk to, and listened to my concerns. My end of tenancy was completed in a few days thanks to Rebekah, which is so helpful when moving between rentals!PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for your feedback Annie. Here at The Personal Agent - Lettings we work hard to ensure all our clients have a hassle free move between rentals! We hope you enjoy your new home.
5/5
GoogleI worked with Personal Agent when moving into my first rental property and they have been great The team are extremely professional and responsive and we were able to get everything in place in good time. I would highly recommend.PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback Chris. We are so pleased that The Personal Agent Lettings team provided you with the very best service during your search for your first rental property. We hope you enjoy your new home!
5/5
GoogleKatie Jenkins has been absolutely brilliant managing the letting of my flat. She was always polite, friendly, efficient and professional, and it’s true to say that nothing was either too much to ask or a problem that couldn’t be solved. She’s a credit to the company & I’d give her 12 out 10 without question!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback. We are so pleased that Katie provided you with friendly, efficient and professional service. Here at The Personal Agent we work hard to ensure all clients receive only the very best service!
5/5
GoogleHad a great experience when Rebekah handled my leaving of my rental. She answered all of my questions and dealt with my case quickly and efficiently. She was kind and easy to talk to, and listened to my concerns. My end of tenancy was completed in a few days thanks to Rebekah, which is so helpful when moving between rentals!PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Annie. Here at The Personal Agent - Lettings we work hard to ensure all our clients have a hassle free move between rentals! We hope you enjoy your new home.
4/5
GoogleAdam is a very helpful staff who introduced the house precisely.PositiveResponsiveness
Agent replied · 19 June 2024
Thank you for your review. We are so pleased Adam provided you with excellent service during your time with us.
5/5
GoogleFabulous staff Aimee is a responsive and a true professional. It's clear she loves her jobPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Julie. We are pleased that Aimee provided both a professional and efficient service during your time with us.
5/5
GoogleJoe and the team were superb and offered a very professional and personal service, thanks for all your help!PositiveResponsiveness, Professionalism
5/5
GoogleAdam was always available to answer questions and kept us updated through the buying process. Will be using again in the future.PositiveResponsiveness, Professionalism
5/5
GoogleSian Smith-Collins represented Personal Agent at an Open Morning for a property. She was excellent. Her manner was pleasant and charming and she showed the house well. She was a credit to herself, the agency and the Property vendors.PositiveProfessionalism
5/5
GoogleThe Sales Progressor, Sue Boardman, was outstanding throughout for our sale, with nothing too much trouble to help with. We were against the clock with the Stamp Duty holiday coming to a close, and Sue was pivotal to making our completion happen prior to the deadline . Fully recommend Personal Agent to others.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Caroline. We are pleased to hear that Sue provided you with professional and efficient service!
5/5
GoogleThe service provided by the Personal Agent was excellent from the start when they valued the property I was selling to the completion of my purchase and the sale of my property. They were always quick to respond to any queries, and highly professional throughout the processPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI have had the worst experience with these estate agents and I have worked with a few over the years. They have no system, they don’t keep track of their listings/viewings and don’t communicate any information. We enquired about a number of properties with them and they didn’t get back to us on 2 out of 3 of them at all. They failed to turn up to the one viewing they arranged for us and didn’t bother to communicate that the property has since gone under offer. Terribly unprofessional company and I will do my best to avoid them in the future.NegativeResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
We were extremely disappointed to receive your one star review and apologise if you feel we have failed in our duty of care. All viewings arranged are sent an email and a text message when they are confirmed and neither appear to have been sent to you. Furthermore we have listened to the recorded telephone conversation between yourself and our colleague and she quite clearly states she would need to check with the tenant in the property and would email you once it had been confirmed. We admit there were failings on our part but we called you back within 15minutes twice on the 17th January 2022, both times in an effort to arrange some viewings. Regrettably the properties you enquired about have now been sold and the property market is moving extremely quickly, however we will review the systems and procedures we have in place to ensure this does not happen again. We sincerely apologise once again and hope that we will be able to assist you again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
