Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe Personal Agent is the Perfect Agent. They have sold two houses for me now and I would highly recommend them. Everyone in the Epsom office is professional, efficient and friendly. I just couldn't fault the service. Chris, I felt, went beyond the call of duty, keeping me updated every step of the way, he was great at checking down the chain when there were problems and we ended up speaking most days, which was very reassuring. Big thank you to all at the Personal Agent.
5/5
TrustpilotVery helpful and efficient
Rating only, no written review.
5/5
TrustpilotVery good customer service
Rating only, no written review.
5/5
TrustpilotReview For Others
I just wanted to leave a Review for Others.I quickly discovered that the Estate Agents were All very Kind, Helpful, and Patient.Really! felt it necessary to mention several exceptional people within the Team.Thank You! So, Much! Sarah Goddard of the Banstead Branch. In addition, Adam of the Epsom Branch.You Both made the experience of purchasing a Home less stressful.Once Again! Thank You!
5/5
TrustpilotWonderful experience - Highly Recommend - A*
Having been looking for a new home since 2019 and viewing over 40 properties, i've dealt with my fair share of Estate Agents.The Personal Agent is by far the best company i have had the pleasure of dealing with.All the people at The Personal Agent, have been transparent, honest, professional and have added empathy when we haven't been successful in our offers.If your looking for an agency who are different from the rest, i highly recommend.Keep being a breath of fresh air! A*
5/5
TrustpilotBanstead Office - Excellent Prompt and good service and responses
Prompt and good service and responses. Followed through with dilatory legals. Efficient planning of viewing days and their execution. Would highly recommend.
5/5
TrustpilotGood communication and helpful…
Good communication and helpful throughout the selling process
5/5
TrustpilotOur sale was looked after by Adam…
Our sale was looked after by Adam Latter from the Epsom branch. The service provided by Adam was brilliant from start to finish; keeping us informed about progress of the sale and chasing solicitors who were not as efficient as him!We would definitely use The Personal Agent, and Adam in particular, again.
5/5
TrustpilotAnother 1st class service by the whole team
This is the second time we have used Personal Agent to sell a property and on both occasions they have delivered a highly professional service from start to finish and we would have no hesitation in commending them to our family & friends. The initial valuation by Richard Digance was well informed and ensured the property was appropriately priced and we were kept fully updated by the Sales Team (and through their online dashboard) on the viewings booked. There were 5 properties in the chain and we could not speak more highly of the service we received from Sarah Goddard, Sales Progressor, to liaise with the rest of the estate agents and the solicitors in the chain to move the sale forward to a conclusion. There were a number of complications and communication issues further down the chain and Sarah took steps to ensure everyone clearly understood what the issues were and the need for pace to meet a mortgage drawdown deadline of one party lower down the chain. In our opinion Sarah’s combination of experience, tenacity and establishing and maintaining clear lines of communication was a critical enabler to the sale finally getting over the line.
5/5
TrustpilotChris was really helpful and…
Chris was really helpful and cooperative. He was very patient and answered all my questions. I would highly recommend him.
5/5
GoogleHave been using Adam Latter to help my wife and I search for our new home. After just one viewing, Adam understood exactly what we were after and gave some sound advice of the areas most likely to have what we are looking for. Nice, genuine and knowledgable. After some of the agents we have met, Adam has been great thus far. Hopefully we can find our next home with him.
5/5
TrustpilotThe level of service I received was…
The level of service I received was fantastic and this wasn’t a easy conveyance,I would definitely buy and sell with these guys again.
5/5
TrustpilotExcellent support and guidance from…
Excellent support and guidance from Richard and the team. Very professional and patient. Many thanks
5/5
TrustpilotLovely bunch of people!
They got several viewings in the first few days and after we accepted an offer they kept us informed every step of the way. The guys there were very knowledgable. Highly recommend them.
5/5
TrustpilotChris has been exceptionally helpful…
Chris has been exceptionally helpful and very efficient, always there if we have any questions and explained everything in detail. We’re very happy with his service.
5/5
GoogleEasy and pleasant service. Great communication
5/5
GoogleI am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.
5/5
GoogleWe've been working with Personal Agent Lettings for nearly 10 years. They do a great job. Both on the letting side and property management. Special mention to Kate Murphy who is efficient and totally reliable. She always delivers.
5/5
GoogleRating only, no written review.
5/5
GoogleAdam was just brilliant!
5/5
GoogleThank you so much Rupert for all your help with my property purchase. You've been amazing!
5/5
GoogleAdam has been incredibly helpful. Always super quick at replying and has just made the house hunting process so much easier for me!
5/5
GoogleWe engaged the Personal Agent to sell our property. We received a first class service from Sarah, Richard, Morgan, Chris and team and would highly recommend them.
5/5
GoogleIt has been a real pleasure using the Personal Agent to sell my late father's property. In what has been a difficult situation, they made it smooth sailing and stress free. They are quick to answer enquiries along the whole process and not just at the beginning. Thank you Personal Agent, we wouldn’t hesitate to use you again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
