The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

★★★★★ 5/5

Google

Excellent, professional and friendly service. Very highly recommended. Selling your house can be very stressful but Adam and Gareth have been really exceptional in helping and advising us and made the whole process very easy.

Dixie · 30 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Rating only, no written review.

Julie · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

Great efficient friendly service. Highly recommend

John · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 4/5

Google

Professional, helpful and responsive service. Our purchase was not easy but we got there at the end.

Phyu · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

Great service from the team. We dealt with Paul Davis, who was always available, quick to respond, organise viewings, and follow up with the sellers.

Matthew · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

Polite and very professional team. John and Frank went out of their way to support us with our purchase, especially when we encountered some difficulties and we can't thank them enough. Would highly recommend.

Lisa · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

Where do I start! Frank and John were incredible. They were with us every step of the way, even during the most stressful and emotional moments. Frank especially was a total hero. Always at the other end of the phone to answer questions, reassure us and get this over the line as quickly and smoothly as possible. They seriously know what they are doing and went above and beyond at every turn - they truly are the Personal Agent. If we dared to think about entering the selling/buying process again, we wouldn't consider using anyone else. Thank you Frank and John for helping us purchase our forever home!

Roxanne · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

We purchased our first property via the Stoneleigh branch and were super happy with the service they provided. Very professional team and in particular we worked with Frank for many months who went above and beyond on many occasions. I cannot thank Frank enough for finalising our property purchase and the countless phone calls from myself! He’s a credit to the team!! Thank you very much.

Natalie · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

The team were superb across the board. Effort was clearly made to help estimate the property value correctly (we didn't listen and initially went with an other agent, but then came back to the Stoneleigh team), through to the support and guidance shared to help us with the purchase of our new home. The guys worked hard. This is the team you want on your side when buying/selling your property. Thank you and well done!

Selwan · 30 January 2023 · The Personal Agent Stoneleigh

★★★★★ 5/5

Google

I am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.

Iga · 23 January 2023 · The Personal Agent Epsom and Ewell

★★★★★ 5/5

Trustpilot

Very impressed with The Personal Agent

Very impressed with The Personal Agent, in particular George and Tom at the Banstead branch. It's not just a name...they provided a personal service, kept us informed the whole time, and were a pleasure to work with during what can be an incredibly stressful process. So my thanks go out to them...we're now settled in our new home and couldn't be happier.

Dave · 13 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Trustpilot

I have now sold one and purchased two…

I have now sold one and purchased two properties via The Personal Agent (Banstead) and have been so impressed with the service specifically from George Evans and Tom Iddenden. The value they provide is much more than just photos/listing. They are the best in the business and would have no hesitation in recommending them to others

Dominic · 13 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Trustpilot

The marketing of the property

The marketing of the property was excellent, the open day was well managed and the subsequent offers on the property were properly reviewed.

Robert · 12 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Trustpilot

Great service from the team at the…

Great service from the team at the Epsom branch.Chris Sweby was efficient with his communication and it was a long bit smooth process.

John · 11 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Trustpilot

Great service from Chris Shaw at the…

Great service from Chris Shaw at the personal agent. I have dealt with Chris on a few occasions now and he has always been excellent

Mike · 10 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Just wanted to say a big thank you The Personal Agent for finding the ideal property for us. Just completed yesterday and we’re all delighted. Had so much stress these past couple of years with a sale falling through whilst with Cairds. Should have come with you guys in the beginning! Thanks again

David · 9 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Chris and the team were brilliant throughout. They kept us informed about the progress of our purchase, quick to respond to questions and a delight to work with. Highly recommend.

Michael · 9 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

I highly recommend selling your house with this professional enthusiastic team, the best photography, videos and marketing of the property. A special thanks to Joe and Chris from the Epsom Branch for going above and beyond and exceeding my very high expectations. The sale has run smoothly with the help of Sarah who is also very efficient. Keep up the great work Personal Agent I look forward to working with you again in the future.

Lisa · 9 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Great experience at our recent property viewings with this agency and particularly with agent Chris Shaw. Chris was really professional from the beginning to the end of our visit. I was really impressed at how professional and knowledgeable about the property Chris was. We had all the necessary information provided and ALL our questions answered which has proven to be extremely rare in the current market..! Most of the other estate agencies / agents we dealt with lately would tell us from the start that they had no knowledge about the properties they’re showing and were only appointed to replace one of their colleagues to do the viewing which was frustrating and a waste of time.. So thank you for standing out and showing care to prospects buyers.PositiveResponsiveness, Quality, Professionalism

Farah · 9 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 1/5

Trustpilot

Really terrible service from this Agent

Really terrible service from this Agent!The house was miss sold online in the first place.Then when trying to work through things including the above, an incompetent mistake was made by Hannah at this agent over booking in a damp survey, asking in error to just look at a toilet in isolation when it was the whole ground floor of a 4 bed detached house. No apology given.Then constant arguing and un- cooperativeness from George with his refusal to rebook in the survey due to their error, wasting over a week and also refusing to get the damp survey revised to report on the whole ground floor as I had instructed them to do form having my comprehensive survey. He then also refused me access with a damp meter to short circuit the problem to then allow me to progress to exchange of contracts. Really poor.Then contrasending communications and further un-cooperativeness from Chris, who continued to refuse access to the vacant house that was a probate sale which would have allowed me to exchange having been able to check the walls quickly with a damp meter, he then dragged on supposedly getting the revised damp report redone for now 9 working days which should have taken just 24 hours the week before had hey done their job property. He then intentionally delayed emailing the revised report to me with no prior warning and not until late afternoon on the day I was told I had to exchange by ultimately blocking my chances of exchange, thus costing me thousands in legal fees, searches & survey fee.I am reporting this matter to the Property Ombudsman along with the misdescription of the property as agents should not be allowed to treat customers like this. They will take the matter very seriously.Sadly for me I have experienced incompetence, misdescribing the 4 bed detached house I was buying & then refusal to resolve the messed up damp survey for almost 2 weeks. Blocking my purchase & refusing me to check it for myself. I witnessed repeated examples of really bad service from this agent.They were simply not at all interested in helping the sale go through instead preventing me from purchasing house.My young children had already chosen their bedrooms and were excited about moving in. Instead Chris made sure that I did not get this house and ruined my childrens & my Christmas, intentionally telling me on 23rd December when it was too late to do anything. I’d repeatedly informed them in advance that the last day my solicitor could exchange was the 22nd but no revised report was forthcoming.I had nothing to sell myself so was chain free. Despite me being up to exchange and being able to physically exchange in 2 working days from receiving the revised report, they instead chose to remarket the house, without giving me a revised damp report or allowing me access and did not change the misleading advert which is legally required when there is a misdescription. Really nasty behaviour.With so many Agents now in Banstead, please look elsewhere if you want good service as the service at the Personal Agent could not be any worse. Having used another High Street Agent to sell my detached house in Banstead, the service was far superior with them.Friends & family who saw their communications as well as my solicitor are all horrified at what has happened.I hope no one else is forced to endure what I was put through by them.-----* Updated as a result of the response from the Agent:-My 8 page formal complaint letter has been emailed to you today having firstly spoken to The Property Ombudsman Scheme.It is of no surprise that you want to state here that your version of events are different. Thankfully the facts speak for themselves and the conduct of certain staff members are spelt out in the lengthy complaint letter and are backed up by correspondence from your agency to me in intentionally preventing me from exchanging contracts. Intentional delays by your agency spanning 10 days and arguing over errors made your end as well as refusing to rectify them are to blame I am afraid.Obviously extremely disappointing for my children and I. I have never experienced anything like it and I have bought and sold many properties over the years. Having dealt with 2 leading Agents in Banstead for buying and selling another detached house, their service was far superior vs your Agency and the public need to choose wisely as stated above, especially when there are so many Agents in Banstead.

Michael · 3 January 2023 · The Personal Agent Epsom (2 West Street)

★★★★★ 1/5

Google

Terrible customer services, never contact you back when they say they will. Tried to book a viewing on a property as soon as it was listed, said they would call back when landlord is ready to book viewings, got no call back, I called back a few hours later for them to tell me they have no viewings left. Then wouldn't even let me put an offer forward because I hadn't viewed it personally. Awful service, avoid at all costs!

Brandon · 1 January 2023 · The Personal Agent Lettings & Management

★★★★★ 5/5

Google

Very polite and professional!

Oskar · 31 December 2022 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

Would like to say a massive thank you to both Morgan and Adam at The Personal Agent, Epsom. They have always been at the end of the phone to answer any questions and have given professional advice, when asked. We wouldn't have got to where we are today without them. Thank you both very much, we highly recommend you!

Lucy · 31 December 2022 · The Personal Agent Epsom (2 West Street)

★★★★★ 5/5

Google

I highly recommend Personal Agent. Adam has been very helpful and attentive. The entire purchasing process ran smoothly with his excellent service.

Rachel · 31 December 2022 · The Personal Agent Epsom (2 West Street)