Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,891 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,853

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Latest reviews from every office of The Personal Agent

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rosie was very kind and patient as I went round the property. Answered all my questions well. Very professional.

Ish · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie at The Personal Agent is very professional and friendly and made for a positive viewing experience. Thank you.

Holly · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was really informative which made our house viewing really easy. Very friendly and helpful, thanks so much.

Juliet · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Great service from Chris Shaw at the personal agent. I have dealt with Chris on a few occasions now and he has always been excellent

Michele · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Many thanks for friendly and professionally conducted viewing. As a buyer I was given as much time as needed. Loved the house too.

Amanda · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Ray Steward (what a star) and team , thank you very much for your effort in getting us a few property views and finally getting us one, no words to describe your attention to detail and taken on board our requests. I would rate you with 6 stars if I could, keep doing what you do best in bringing happiness for families to come.

Jose · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Very professional and friendly service so far; realistic advice on valuation, and the process and timescales. House sold within 8 weeks of engaging The Personal Agent.

Adamski · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

I viewed a bungalow in Epsom on Saturday and could not have been more pleased by the service provided by the agent, Adam L. He was very polite and professional, answering all questions, with an in depth knowledge of conservation restrictions. Would definitely recommend!

Susannah · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Just wanted to share that I have excellent service from the Personal Agent over the last 3 months in selling my property. All of the team were excellent but especially Ray Steward. I would highly recommend them to anyone in the Epsom area looking to buy or sell.

John · 30 January 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Adam Latter is a very professional estate agent. Always arriving on time, he conducts the viewings professionally by giving all required information about the property and transaction. He always keeps us informed of the potential properties that we're interested. He has found us a property eventually! Thank you, Adam- can't thank you enough-you are a star! I would definitely recommend Personal Agent for property sale and purchase and Adam be the sale negotiator.

Siew · 30 January 2023 · The Personal Agent Epsom (2 West Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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