5/5
GoogleVery professional, friendly and enthusiastic real estate agent showing the property. Thank you for your time. Much appreciated.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)78 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe agent, Ray Steward, who showed us around was friendly and professional, answering all our questions and giving us plenty of time to get a good look at the house and grounds.
5/5
GoogleAdam is super efficient, really quick to respond to enquiries, and very helpful. Could not recommend the company or Adam more. Made finding the right property a breeze!
5/5
GoogleAlanah was really polite and helpful, we are first time buyers too and so it made us feel comfortable.
5/5
GooglePersonal Agent are great. Adam was really helpful and helped us find the home we wanted. Would definitely recommend!
Agent replied
Thank you for your feedback Liam. We are so pleased that Adam provided you with excellent service during your property search with us!
5/5
GoogleRosie was brilliant. Knew so much about the property and was generally super friendly and helpful. We really enjoyed the viewing and this was elevated by how knowledgeable and welcoming Rosie was. Thank you.
5/5
GoogleSarah West was extremely helpful, friendly and professional in her handling of our viewing. She provided excellent advice on submitting our offer and the process involved.
5/5
GoogleThe Personal Agent were great from the moment I made my first enquiry on selling our property. All staff were friendly and professional. Adam, our sales negotiator did a great job selling our property within the week of it going onto the market! Highly recommend The Personal Agent.
5/5
GoogleWhenever I have views properties with The Personal Agent, they have always been knowledgable, helpful, and on hand to offer ideas of how the property could be modified to fit my needs and living style!
5/5
GoogleI had the best experience with The Personal Agent Sales team. Many thanks for your excellent services and the customer care. Sarah, you are a star! Thanks to all for selling my flat so quickly and getting the best price!
5/5
GoogleOur viewing with Rosie was very pleasant. She was early to the viewing which we really appreciate promptness. She also came across courteous and understanding if we needed more viewing time as we drive from quite far and do not live locally. She was helpful in following up if we had any further questions for the seller. Enjoyable viewing!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service and experience
5/5
GoogleA very good experience.
5/5
GoogleAmazing estate agents who highly recommend
5/5
GoogleJohn Ramsay is a very good agent. Highly recommend.
5/5
GoogleJohn took a real interest in our property search in Ewell and was the most effective agent in sending properties we were interested in. Thanks!
5/5
GooglePersonal agent have been absolutely brilliant. Cannot recommend Ben, Dan and rest of the team highly enough.
5/5
GoogleA very good viewing. A very friendly and informative estate agent. Who allowed us plenty of time to look around the address.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
