Trusted Agent profile · Surrey
Verified
★★★★★
4,222 reviews across 13 offices and 2 platforms
Seymours has 13 offices, in Woking, Godalming, Guildford (three offices), West Byfleet, Addlestone, Burpham, Knaphill, Horsell, Ripley, Farnham and Cranleigh (Surrey). Together they have 4,222 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ...Read all 6 from sellers
Seymour has proved to be a suitable agent time and time again for us. Not only do we get consistent input into decisions we make, we get reliable input. A ...Read all 2 from buyers
Seymours's 13 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAaron has been great and he and the whole team have made the process easy and stress free.
Dear Vivienne, thank you for leaving a great review for Aaron, he is delighted. And thank you for choosing Seymours to help you with the sale of your home. Best wishes The Seymours Team.
5/5
GoogleBuying our first home has been a difficult process and we weren't sure what we were doing but Seymour's have helped us through it and were great at catering to our needs for a first home and helping us through the process ones we found the one
Dear Chris, Thank you for the positive feedback and we hope you will be happy in your new home! I'm glad you felt supported by us during what can always be a stressful process. We're always here if you need us in the future.....
5/5
GoogleGreat service with friendly, professional staff and excellent communication. The Guildford office is a lovely and inviting space that gives you confidence in the teams ability the minute you walk through the door.
Thank you so much for your feedback. We are truly grateful, and delighted you have had such a positive experience with Seymours.
1/5
GoogleChaotic. Far, Far too many people, no consisted person who was OUR client link. Some agents took possible buyer to our house but had NEVER been there before ! ! ! I was TOTALLY shocked when we had a "cash offer" yet NO ONE undertook legal OR financial due diligence. I used to do these REGULARLY when in the Commercial market. Seymours were totally unprofessional. I also found out the deal had collapsed many days BEFORE Seymours told us !! So many names sent us e mail, to tell us what we had found days, YES DAYS , before. Seymours were behind the curve & disorganised. The eventual buyer was introduced by ANOTHER agent ! who then eventually spent 5 hours talking to other agents, legal teams, removal companies - eventually putting together the 4 property chain to agree an exchange & completions date. Why not Seymours? Because they were not organised & didn't care AND not very good at what they claim to do........Disgraceful Angus McIntosh FRICS - retired - BA Econ, MPhil, PhD,
We are sorry to hear that you were disappointed with your experience, and we appreciate the time you’ve taken to provide this feedback. I’d like to clarify a few points that may help explain the situation from our side. When you first accepted the offer from the 1st buyer, they presented themselves as a cash buyer, we verified and checked their bank statements, and we moved forward accordingly. Unfortunately, partway through the process, having waited a couple of months for you to secure an onward purchase, the buyer informed us that due to the delay they would need to tie their purchase into the sale of their own property. We informed you of this as soon as we were made aware and advised putting your property back on the market to avoid further delays. This was at a difficult time, as you had just found your onward purchase. To address this change, we quickly arranged multiple viewings, and our efforts resulted in securing a new, higher offer, with a buyer fully introduced by Seymours, in fact an existing client of ours, who I believe was buying something else (from the same agent you were buying from), which he withdrew from to pursue yours. We ensured this new buyer was fully vetted as always. The sale was progressing smoothly, only 8 weeks from offer to a potential exchange of contracts, until an unexpected issue arose with your onward purchase, which was unfortunately beyond our control. Despite this, we worked hard to keep the chain intact and help move things forward as quickly as possible. We understand how stressful this process can be, especially when things do not go as originally planned. We strive to provide clear and timely communication throughout, and we will take your feedback on board to further improve in this area. We wish you the best in your new home and hope you are now happily settled.
5/5
GoogleWe recently went to view a property in Guildford with Aaron from Seymours, who provided a great tour of the property and discussed what others had done in the area to add to the property. He was friendly, personable and made us feel at ease. Highly recommend Seymours, if you are purchasing a property.
Dear Greg, thank you for taking the time to write your review, you have made Aaron’s day and it means a lot to the whole team! We wish you all the best with your move. Many thanks The Seymours Team.
5/5
GoogleHighly highly recommend Seymours. We have just exchanged and the process has been great throughout. Kirsty in particular has been extremely personable, proactive and professional, and gone out of her way to make sure we feel fully up to speed with everything as we've gone through the process. Seymours have managed to change my previous negative opinions about estate agents and we will absolutely use them for anything we need in the future.
We are delighted you have had such positive experience with us here in West Byfleet, the team works very hard to ensure we go above and beyond and, we agree, Kirsty is a master at what she does! Thank you so much for taking the time to leave us a 5 star review and we all wish you all the best moving forwards!
5/5
GoogleBuying our first home has been a difficult process and we weren't sure what we were doing but Seymour's have helped us through it and were great at catering to our needs for a first home and helping us through the process ones we found the one
Dear Chris, Thank you for the positive feedback and we hope you will be happy in your new home! I'm glad you felt supported by us during what can always be a stressful process. We're always here if you need us in the future.....
5/5
GoogleGreat service with friendly, professional staff and excellent communication. The Guildford office is a lovely and inviting space that gives you confidence in the teams ability the minute you walk through the door.
Thank you so much for your feedback. We are truly grateful, and delighted you have had such a positive experience with Seymours.
4/5
GoogleRating only, no written review.
Hello Alba, Reading your review it looks like it was intended for your own appointed solicitors rather than ourselves. Glad we could help you find a property to buy though!
5/5
GoogleIf it wasn’t for Amy Sandys diligence and persistence my flat sale would never have happened. Amy made sure all solicitors were on the ball all the way through the process. Exceptional service
Thank you Fui for taking the time to leave us a 5* review and for your lovely comments on your experience with Amy.
5/5
GoogleTo al the guys and gals at Seymours selling Team who spent ages leading us through the sometimes frustrating experience of buying and selling our house We want to thank them at Seymours Woking for always being professional and good natured in selling the house we have loved for so many years to live nearer our children in an equally lovely house. They managed it all very well
Thank you Pamela for taking the time the leave us a review and thank you for your lovely comments. We are so pleased we were able to help you move and hope you are very happy in your new property.
1/5
GoogleChaotic. Far, Far too many people, no consisted person who was OUR client link. Some agents took possible buyer to our house but had NEVER been there before ! ! ! I was TOTALLY shocked when we had a "cash offer" yet NO ONE undertook legal OR financial due diligence. I used to do these REGULARLY when in the Commercial market. Seymours were totally unprofessional. I also found out the deal had collapsed many days BEFORE Seymours told us !! So many names sent us e mail, to tell us what we had found days, YES DAYS , before. Seymours were behind the curve & disorganised. The eventual buyer was introduced by ANOTHER agent ! who then eventually spent 5 hours talking to other agents, legal teams, removal companies - eventually putting together the 4 property chain to agree an exchange & completions date. Why not Seymours? Because they were not organised & didn't care AND not very good at what they claim to do........Disgraceful Angus McIntosh FRICS - retired - BA Econ, MPhil, PhD,
We are sorry to hear that you were disappointed with your experience, and we appreciate the time you’ve taken to provide this feedback. I’d like to clarify a few points that may help explain the situation from our side. When you first accepted the offer from the 1st buyer, they presented themselves as a cash buyer, we verified and checked their bank statements, and we moved forward accordingly. Unfortunately, partway through the process, having waited a couple of months for you to secure an onward purchase, the buyer informed us that due to the delay they would need to tie their purchase into the sale of their own property. We informed you of this as soon as we were made aware and advised putting your property back on the market to avoid further delays. This was at a difficult time, as you had just found your onward purchase. To address this change, we quickly arranged multiple viewings, and our efforts resulted in securing a new, higher offer, with a buyer fully introduced by Seymours, in fact an existing client of ours, who I believe was buying something else (from the same agent you were buying from), which he withdrew from to pursue yours. We ensured this new buyer was fully vetted as always. The sale was progressing smoothly, only 8 weeks from offer to a potential exchange of contracts, until an unexpected issue arose with your onward purchase, which was unfortunately beyond our control. Despite this, we worked hard to keep the chain intact and help move things forward as quickly as possible. We understand how stressful this process can be, especially when things do not go as originally planned. We strive to provide clear and timely communication throughout, and we will take your feedback on board to further improve in this area. We wish you the best in your new home and hope you are now happily settled.
5/5
GoogleWe recently went to view a property in Guildford with Aaron from Seymours, who provided a great tour of the property and discussed what others had done in the area to add to the property. He was friendly, personable and made us feel at ease. Highly recommend Seymours, if you are purchasing a property.
Dear Greg, thank you for taking the time to write your review, you have made Aaron’s day and it means a lot to the whole team! We wish you all the best with your move. Many thanks The Seymours Team.
5/5
GoogleI had been searching for a house in the area for over a year. I found one I liked on Rightmove, Adam got me in to view the house on the same day of me calling. Our viewing was conducted by Sue who was very kind and informative. That same day my offer was accepted and we are now in the process of buying our dream house!
This is great to hear, thank you for taking the time to leave us a review and we look forward to handing you the keys on completion.
5/5
GoogleI had a pleasure working with Seymours Godalming, clear and in time communication, plus i really value that everything been done through the email and not calls
Thank you for your feedback! We're glad you appreciated the clear, timely communication and the convenience of handling everything via email. It was a pleasure working with you!
5/5
GoogleI had been searching for a house in the area for over a year. I found one I liked on Rightmove, Adam got me in to view the house on the same day of me calling. Our viewing was conducted by Sue who was very kind and informative. That same day my offer was accepted and we are now in the process of buying our dream house!
This is great to hear, thank you for taking the time to leave us a review and we look forward to handing you the keys on completion.
5/5
GoogleHelpful in all situations
Thank you for taking the time to leave us positive feedback.
5/5
GoogleExcellent service very professional and good value would definitely use again
Thanks Nick. Happy to help.
5/5
GoogleI found Seymours helpful and prepared to go the extra mile to help us through selling my mother's property. As market leader in the Horsell area I can fully recommend them to others.
Thank you for the review and recommendation Mark. Happy to help.
5/5
GoogleReally good experience using Seymours in Horsell, Woking. I had the painful task of selling my parents home after they passed away and the agents were all very professional, but also personal. They understood the market really well, and took charge when things went wrong. The house needed a lot of updating but they found the right buyer's who were willing to take on the challenge, and saw the sale through to completion. The whole team were brilliant. Highly recommend if you're looking to buy or sell within the area.
Thank you for taking the time to leave us a positive review Anne-Marie. It's a shame it wasn't under nicer circumstances that you came to us, but we are glad you did and that we were able to help. Regards from all of the team.
5/5
GoogleMy house was on the market and not selling. I asked Seymours to take on my property and everything changed. They understood the market and viewings started. They had two buyers competing and I was able to sell. On route there were issues that could have made the sale fall through but James and his team were calm and handled the sale process to a successful conclusion. James is a professional and his senior experience was really important to get this sale done.
Thank you for the feedback and positive review. Happy to have been able to help.
5/5
GoogleThis estate agent has been exemplary in terms of the service and the people who have helped with a recent purchase in the area. Charlie, Sandra and the team have been fantastic. During viewings, I had Charlie who provided a very professional experience and was extremely knowledgeable about the properties from its history, previous ownership, recent building/extension works and reasonings and aligning it to my values. During viewings, he also suggested different types of properties to help inform what options were available in case I missed them in my research. He has additionally spent time outside of working hours to help provide information and progress the purchase of the property. I can't state just how important he's been in making this process as easy as possible while providing a kind and caring personal touch when this is one of the biggest purchases a person can make
Thank you for your kind review. We are delighted that we have been able to help.
5/5
GoogleSeymours is the predominant agency to register with for a property search in Horsell. We were fortunate to be able to view several houses which met our criteria, and throughout our search we were helped by negotiator Serena Provenzano. She was incredibly pro-active on our behalf, sympathetic to our situation and anxious to help us find our dream home. She was quick to communicate and to respond to emails and telephone calls. She was polite, respectful and informative. Overall her approach was highly professional, and we cannot recommend her highly enough to help others with their property search. Thank you Serena.
Thank you for your kind words Ali. It is great to hear that Serena provided you with a first class service.
5/5
GoogleSeymours were very helpful and kept me up to date during the sale of my late fathers property.
Thank you for leaving a review Lisa. Sorry it wasn't under nice circumstances that you came to us, but we are happy to have been able to help. Regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Seymours branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 1 Best in County and 1 Best in Postcode across one branch.
Source: The ESTAS 2026 winners, as published.
Seymours is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Seymours is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Woking has the most, with 1,591 reviews rated 4.6 out of 5, followed by Godalming with 500.
The 13 Seymours offices, by town:
6 reviews from sellers, rated 5.0 out of 5 on average. For example, Howard wrote: "Ian and the team at the Cranleigh branch went above ans beyond the duties to help secure a smooth sale on our property. The communication along the way was ..."
Yes. In The Trusted Agent 2026 awards, Woking won Platinum, Guildford won Platinum and six more branches won awards. At the ESTAS 2026 awards its branches won 1 Gold, 1 Best in County and 1 Best in Postcode award. The group and its branches have also won 9 other industry awards since 2019.
