Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI've recently completed on my sale and Seymours were a great help every step of the way. They managed to get good interest in the property, were great with the negotiation on the sale price and then, after I accepted the offer, they managed the process excellently through to completion. Amy was a great help, keeping me informed on progress and providing a vital communication link with the buyers. Highly recommended!PositiveResponsiveness, Professionalism
Daniel · 27 August 2021 · Seymours Woking
Agent replied
Daniel, many thanks for taking the time to leave this 5-star review and for your kind comments about Amy and the team. I will be sure to share your comments on. Thank you once again and if we can be of assistance in the future, please do not hesitate to get in touch. Regards, Zo Khan, Seymours Woking
★★★★★ 5/5
GoogleI've been dealing with Seymours for several years now - I originally bought my property through them, and then subsequently let it out through them. I've now just recently sold it too and the overall experience is outstanding. Whatever department you interact with the experience is first class. Credit to Amy for helping me with my recent property sale, she was responsive, helpful and available at all times. She really supported the sales process and gave a brilliant customer experience. A shout out to Zo and Ben too - great senior managers and really helpful along the way too. Thanks to the team
Jeff · 27 August 2021 · Seymours Woking
Agent replied
Thanks Jeff - we love working with you too. We really appreciate you taking the time to leave us this review.
★★★★★ 5/5
GoogleI am a landlord and I have been dealing with Seymours estate agents for the past 10 years. Lisa Athron, Senior Partner, and Jamie Wright, Director, look after the lettings division. Both are professional, sincere, approachable, patient and trustworthy. The team they have developed over the years is a real pleasure to deal with and in my view, they are unrivalled when it comes to customer service.
Most recently, I have dealt with Anna Patrick, head of customer care. She is an asset to Seymours and her dedication and willingness to go the extra mile should not go unnoticed. I have dealt with numerous estate agents in areas where Seymours do not have a presence and I can honestly say that if Anna were to look after all my properties, that would make my life a lot easier. She is the epitome of efficiency.
Having bought the property through Seymours, I have experience dealing with their sales and letting department. If you are looking for a hassle free estate agent, I highly recommend them. You will not be disappointed! A big thank you to Seymours and especially Anna, Lisa and Jamie for treating everyone like they are the single most important customer.
- Z DriverPositiveResponsiveness, Quality, Professionalism, Value
Behram · 27 August 2021 · Seymours Woking
Agent replied
Thank you for the amazing review! We really appreciate it.
★★★★★ 1/5
GoogleFor the most part Seymours are okay and I believe most of their staff mean well. However ultimately they're not working for the tenants and I would just advise anyone renting with Seymours to make sure you get everything in writing, any phone call ask for confirmation via email. They will call you regarding issues to avoid paper trails.
We battled mould for the duration of our 2 years, only somewhat resolved when we were able to actually speak to the landlord herself. Seymours were useless at getting this sorted despite multiple contractors agreeing it was a major issue with the house and not just a case of "opening windows" like Seymours kept telling us to do.
For context regarding photos and videos; small patch of mould was when we moved in, end of June 2019. Larger patch of mould under window sill was from one of our complaints in February 2020. The video is from November 2020 after we had no help from our earlier reports and took 1 month for them to tell us they have given the landlord our details to resolve. Green mould was also present on most furniture in our bedroom at one point, even inside jewellery boxes and such.
Also double check your contracts, it was agreed in writing our property was not professionally cleaned at the start of tenancy (dog hair, dust and grime everywhere, we spent the entire first day cleaning it) but in our renewal they added in that it had been professionally cleaned and that we subsequently had to have it pro-cleaned. We also agreed to do a de-infestation clean via phone (which I confirmed by sending an email to them after) which later become a pro-clean + deinfestation in our contract which we now have to pay for.
I appreciate we unfortunately agreed and signed for that, it's just irritating when I have contradicting emails sent by myself that show we agreed differently via the phone and Seymours never responded to confirm in writing. Feels rather deflating to have cleaned this place top to bottom when we moved in, kept it very clean (as much as possible with unstoppable mould), actually fixed a few bits and looked after throughout our entire tenancy, only to have to pay the bill for the next tenants when the same was not done for us.
*Edit* In response to the reply, I did contact them further on several occasions throughout our tenancy and recently. We've spoken to so many different members of staff over the past two years that it's pretty impossible to argue any case as to the next person they don't get the bigger picture of what we've had to deal with. Unfortunately for the most part I've only got my own emails to say 'Thanks for the call just now to confirm....' and Seymours never replied to validate, hence it really just becomes my word against theirs and makes me think that calls were used intentionally to avoid paper trails.NegativeQuality, Professionalism
Jack · 27 August 2021 · Seymours Woking
Agent replied · 30 September 2023
Thank you very much for your feedback. We always work with Tenants in Seymours and thank you for your initial comments. We're sorry, in this instance, you feel that Seymours let you down and invite you to contact our team to discuss further.
★★★★★ 5/5
GoogleGreat job by the Seymours team selling my flat. They were helpful and professional throughout.PositiveResponsiveness, Professionalism
Rob · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Rob, thank you so much for taking the time to write this 5-star review and for your comments! I will pass your thanks on to the team. Simon Kelso, Seymours Guildford
★★★★★ 5/5
GoogleThe team is extremely professional, trustworthy and friendly. I can't recommend them highly enough. Simon, Luke, Sasika and Maria are excellent in helping at all stages of house buying. Absolutely top marks to all of them. I can honestly say they are the best estate agents I have dealt with in Surrey.PositiveResponsiveness, Professionalism
Catherine · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Hello Catherine,
5 stars plus "top marks" - wow!! Thank you so much, a review like this means such a great deal to the whole team.
★★★★★ 5/5
GoogleSeymours have been fantastic in our search on behalf of our son for a property. They were proactive in offering different options and helping us think outside the box. Viewings were quickly booked and they had good information regarding the properties. We are now in the process of finalising a purchase. I would highly recommend Seymours.PositiveResponsiveness, Professionalism
Roanne · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Hi Roanne, The team have an amazing amount of experience and knowledge of all the properties they have for sale, so its great to hear that they could help you look at things from a different perspective. Thanks for the recommendation, we really appreciate it.
★★★★★ 5/5
GoogleI have recently started the process of buying my first house and the team at Seymours could not have been more helpful. Whilst utterly professional, they have maintained a friendly and personable working relationship. A big thanks in particular to Simon and Maria.PositiveQuality, Professionalism
James · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Hey James, thanks for the feedback! We are glad that Simon and Maria were friendly and professional.
★★★★★ 5/5
GoogleWe have had a positive experience with Seymours Guildford. All staff are warm, welcoming and friendly and are highly knowledgeable about property in this area. Luke has been our main point of contact and he has been thoroughly professional, well informed and always available for any questions or concerns. Thank you.PositiveResponsiveness, Professionalism
Ann-Marie · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Hello Ann-Marie, thanks for the review, its very much appreciated and great to hear that our local knowledge has helped. keep well.
★★★★★ 5/5
GoogleSeymours Guildford have been great during our home buying process. From the ease of booking a viewing and the knowledge of the person who showed us round, to the process of submitting an offer. They were open and honest and kept us regularly updated throughout the process. We've now had the offer accepted and everything has been very professional but also friendly. Would definitely recommend.PositiveResponsiveness, Professionalism
Alisha · 27 August 2021 · Seymours Guildford (6 London Rd)
Agent replied
Hi Alisha,
We really appreciate you taking the time to share your sentiments and the 5*. Its always great to hear that buyers who have chosen to use us have had a great experience. We have passed your comments onto the team in Guildford. Thanks again.
★★★★★ 5/5
GoogleWhat an incredible team of highly professional individuals! They went above and beyond their duties as estate agents to assist and help us throughout the purchase of our house. The responded immediately on requests and I couldn't be happier with their services. I highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Chantal · 26 August 2021 · Seymours West Byfleet
Agent replied
Chantal, thank you so much for taking the time to write this glowing review! We do work really hard to deliver excellent service - and it is great to see this recognised. I shared your feedback with the team in our meeting and it put a smile on everyone's faces - so thank you very much again. if we can be of assistance in the future, please do not hesitate to get in touch. Anna @ Seymours West Byfleet
★★★★★ 5/5
GoogleThe whole team at Seymours West Byfleet were extremely professional, helpful and efficient. They always kept in contact and made the whole process of selling our house easier than we expected.PositiveResponsiveness, Quality, Professionalism
George · 26 August 2021 · Seymours West Byfleet
Agent replied
Dear Mr Hawkins,
Thank you for taking the time to leave us this positive feedback, it is very much appreciated. We were really pleased to read how professional, helpful and efficient you found the team, they will be very happy to hear it! Reviews are very important for us here at Seymours West Byfleet, it is a great gauge to ensure we are meeting our customers’ expectations, so thank you once again. Regards, Vince Nigrelli, Partner.
★★★★★ 5/5
GoogleI can't say enough to thank Seymours in general and Alex Rumsey and Anna Rowsell for outstanding service in difficult circumstances. Following a terrible data breach by another agency located in the same area I engaged Seymours who from start to finish have been above professional and also 'hands on'. I never at any point felt abandoned as can often be the case in a sales process and I have also felt they have gone 'above and beyond' what is expected of an estate agent in dealing with the multiple and somewhat unusual issues that came up during the sale.PositiveResponsiveness, Quality, Professionalism, Value
Mark · 26 August 2021 · Seymours West Byfleet
Agent replied
Dear Mark, thank you so much for your review, and very kind words about Alex and Anna! We are so pleased you were happy with the service, all the very best for the future!
★★★★★ 5/5
GoogleHave just exchanged on a property purchase in Pyrford, through the West Byfleet branch of Seymours Estate Agents. We wanted to move quickly and managed to exchange in 5 weeks, which was made possible by the proactive approach, good communications and reliability of our agent, Alex. He always followed up when he said he would, and it was so refreshing to have someone who was willing to pick up the phone to get things done rather than the modern tendency of emails! Importantly, unlike previous experiences with other agents where all the focus appeared to be on the seller, we always felt Seymours were more balanced and showed due consideration to the buyer too. Thank you for your efficiency and perseverance.PositiveResponsiveness, Professionalism
Adam · 26 August 2021 · Seymours West Byfleet
Agent replied · 29 July 2023
Thank-you so much Adam for your kind comments about Alex, we really do appreciate them. Well done Alex, we hope the big day went smoothly and you are settling in well. Kind regards, James
★★★★★ 5/5
GoogleSeymours have been great - efficient and friendly at every step of the way. The whole move went smoothly and we are so happy in our new home.
Thank you SeymoursPositiveProfessionalism
Katherine · 26 August 2021 · Seymours Godalming
Agent replied
Katherine, thank you so much for taking the time to write this great review! I am so pleased everything went smoothly and you are now settled in our new home. Thank you again for the review and please do not hesitate to contact us if we can be of assistance at all in the future. Regards, Stewart Palmer @ Seymours Godalming
★★★★★ 5/5
GoogleSeymours were very professional in managing my flat purchase. Adam was very patient in liaising with the vendor over numerous questions, even post-purchase.PositiveProfessionalism
David · 26 August 2021 · Seymours Godalming
Agent replied
David, we are so pleased that your flat purchase went smoothly for you. Adam was happy to be of assistance throughout the process.
★★★★★ 5/5
GoogleFantastic support from Tom and the team at Seymours Godalming. Everyone friendly and professional. Made selling our house stress free and so very easy. I would highly recommend Tom and the team if selling your house.PositiveResponsiveness, Professionalism
Katie · 26 August 2021 · Seymours Godalming
Agent replied
Katie, many thanks for taking the time to leave this glowing review and for your kind comments about Tom, I know he very much appreciated them. We were only too glad to help with the sale of your property and if we are able to assist in the future, please do not hesitate to get in touch. Regards, Stewart Palmer, Seymours Godalming
★★★★★ 5/5
GoogleVarious Seymour offices have acted for myself and my immediate family over the last 30 years in the West Surrey area -for both property lettings and sales. They have always proved professional.
In a recent house sale for myself and my wife -administered by their Godalming office with negotiator Robbie Barklem taking a major role-their efforts were exemplaryPositiveResponsiveness, Quality, Professionalism
Colin · 26 August 2021 · Seymours Godalming
Agent replied
Colin, it is wonderful to know that you have been well looked after by our network of Seymours offices. Robbie and the Godalming team were delighted to assist with your house sale.
★★★★★ 5/5
GoogleI have recently used Seymours in Godalming to sell my late mums house, and have found them to be extremely professional and informative. Most of my dealings were with Robbie Barklem, he was extremely helpful, informative , keeping me updated at every stage, and understanding at what for me has been a difficult time, would highly recommend.PositiveResponsiveness, Professionalism
Julia · 26 August 2021 · Seymours Godalming
Agent replied
Julia, thank you so much for taking the time to write this 5-star review! I will pass your comments on to Robbie and the team, they will be pleased. I know they all work very hard to ensure the service is faultless and the process is smooth, so it is great to see this recognised. Thank you once again for your feedback and if we can be of assistance in the future, please get in touch. Stewart Palmer, Seymours Estate Agents, Godalming
★★★★★ 5/5
GoogleDealing with Lynne Stedman from Seymours has been an absolute joy! This is the first time we have had great after sales service with an agency. As a company they are professional, attentive and have showed much care. Thank you Lynne and Seymours for finding us such a special space.PositiveResponsiveness, Quality, Professionalism, Value
KAREN · 26 August 2021 · Seymours Godalming
Agent replied
Karen, many thanks for sharing your experience. It is fantastic to know that our after sales care did make a positive difference to you and we will pass on your review to Lynne and the team. We wish you all the very best in your new home.
★★★★★ 5/5
GoogleWe had a really great experience with Seymour's, Godalming. The agent we dealt with, Kim, was really professional and helpful, and really went the extra mile to help us secure the property we loved. And the process was really smooth, always getting back to us super quick when we had any questions.PositiveResponsiveness, Professionalism
Sarah · 26 August 2021 · Seymours Godalming
Agent replied
Hi Sarah. Thank you for your lovely and super kind words about Kim, I will be sure to pass them on. We were over the moon to get you moved into the cottage that you loved so much! We hope that you have settled and are enjoying life in such a lovely village. Take care and if we can be of any help in the future, please don't hesitate to contact Kim or myself. Stefanie Powell, Seymours Lettings.
★★★★★ 5/5
GoogleHonestly, Seymours are hands down the most professional lettings agent I have ever dealt with. As a landlord I just know that everything is going to be taken care of - efficiently, professionally and always with a reassuring word at the end of the phone. Managing a property can often be an anxious experience, but these guys offer that complete peace of mind that comes with knowing your property is in the right hands. I've let my property out with them for 12 years and never - not once - have I had any problems. New tenancies have gone smoothly, repairs made quickly and both tenants and landlord happy. I'm so relieved I'm with Seymours!PositiveResponsiveness, Quality, Professionalism, Value
Benedict · 26 August 2021 · Seymours Godalming
Agent replied · 20 June 2024
Dear Benedict, it is a pleasure to look after your property and we are delighted that it has taken the stress out of letting for you. We will pass on your lovely review to our lettings team who are always here to assist.
★★★★★ 5/5
GoogleIt was pure pleasure to rent through Seymours. Our agent Lynne was absolutely amazing, brilliant from start to finish. You made a usually stressful process stress free. Outstanding customer service, great communication and extremely professional “Nothing was too much trouble and she always available if I phoned her. Always polite and reassuring. Also big thank you to Sedio for arranging all paperwork in advance.PositiveResponsiveness, Quality, Professionalism
Ewelina · 26 August 2021 · Seymours Godalming
Agent replied
Ewelina, it was so great to read about your rental experience with Seymours. Lynne, Sedio and the team really enjoyed assisting you and they are always on hand should you need any help in the future. Thank you for taking the time to leave us such a lovely review.
★★★★★ 5/5
GoogleI let a flat through Seymours managed letting service and was very happy with the professionalism that I received as a landlord and also the advice and support from the lettings team. Seymours recently marketed my flat for sale and again I was grateful for the friendly professionalism of the team, especially Stewart, and the willingness to talk things through with me impartially. I would definitely use Seymours again and recommend them.PositiveResponsiveness, Professionalism
Kym · 26 August 2021 · Seymours Godalming
Agent replied · 24 June 2023
Kym, it is wonderful to know that you received all the support you required from our lettings team. Stewart was also delighted to assist with the sale of your flat. Please do let us know if we can be of any further help in the future.
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