3/5
GoogleRating only, no written review.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,475 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,475 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,995
Reviews on Trustpilot
All 4 offices
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Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,154 reviews · 233 on Google (3.7)72 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
5/5
GoogleGood at what they do. However they are sails men and women so the truth is not always a clear as they may say.
5/5
GoogleAfter we moved, every time there was something wrong with the house it was quickly fixed without any hassle.
5/5
GoogleI've always found the staff at the Royston branch professional, efficient and friendly. I can thoroughly recommend them for lettings.
1/5
GooglePossibly one of the worst letting agencies I had to deal with. They lack any organisation skills, don't check information before posting advert and are completely unhelpful.
5/5
GoogleBeen a client for some 18 years now and service never better. Very responsive to emails, the guys who do the repairs and improvements are always very polite and leave the place as it was.
3/5
GoogleIt's a family run establishment and it's not very organized. It can take quite some time to resolve maintenance issues. Overall wasn't great but could've been worse.
5/5
GoogleAs landlords we always receive a good and efficient service from SAB. The staff are polite, easy to deal with and always helpful
1/5
GoogleI would not recommend this company, they are slow to respond and most of the time you have chase them to even reply to emails, they leave our building in a constant state of repair and yet charge high service charges. I am sure there are better companies to go with apart from this one.
Agent replied · 24 August 2024
Dear Angie, Thank you for leaving your review relating the Estate Management department and we are sorry to see that you have left one star. We have not been able to establish your details from your name listed on the review and would welcome the opportunity to investigate your issues and ensure that we improve on the communication and service. We restructured our Estate team in the last year to ensure that each building has a dedicated Estate Manager and therefore one point of contact for building issues. The management and collection of service charges to cover the outgoings can be a complex business as we are only able to spend money on repairs and improvements if the funds are available to do so and depending on the structure of any residents association, we can also be restricted in what we arrange depending on the level of authority we have to do so. Issues also arise if service charges are not paid as arrears means the funds that should be available are not always there so our time is spent chasing debts and where necessary taking legal action. We would like to investigate your matter further and ask you to please email your detailed complaint to estatemanagement@sab.co.uk. We look forward to providing you with the standard of service you expect. Thank you SAB
5/5
GoogleWe have been in this property for 4 years and we are more than happy with the service provided.Whenever I email SAB with any concern , response is always prompt!
5/5
GoogleAll the staff are helpful and friendly and my Property Manager has been very accommodating of any requests I have made. Highly recommended.
1/5
GoogleThey often late for viewings/or they try to cancel it 15 minutes before the viewing and they provide incorrect information over the phone about properties. Probably it's "normal" for some letting agencies but it's very unprofessional.
5/5
GoogleWe stayed at a property in Trumpington, Cambridge. SAB was receptive and provided a good tenancy experience.
5/5
GoogleI am at the moment experiencing a change of tenant, it was a surprise after 9 years, but I needn’t have worried, the office are dealing with it so efficiently, every time I ask a question the answer is ‘don’t worry we deal with that’.
4/5
GoogleHaving experienced SAB and their excellent professional support staff over the past 5-years, we are very happy with the company and recommend them to prospective landlords and property sellers.
5/5
GoogleI am excedingly happy with the way sab have looked after the rental of my property for almost eleven years. Despite minor hiccups I have always been able to get friendly and useful advise from those involved with my busines. For this I say a big thank you
5/5
GoogleWe have used SAB as letting agents for two properties after real problems with another agent. They have been very good and it is good having a very responsive account manager like Sam Tovo.
1/5
GoogleProbably the worst agents in Cambridge, avoid at all costs. I had to wait for 20 minutes along with three other prospective tenants outside a property because Olivia was late. The reason: "Stuck in traffic" at 4 pm . It's very hard to have heavy traffic during that time in Cambridge. Anyway, her friend was one of the prospective tenants and I was told two days later that the landlord did not pick my application. I can bet who the Landlord "picked".
5/5
GoogleWe rented our bungalow through SAB and it was rented within 4 weeks. The paperwork was easy and the person renting has been there for 18 months. Excellent service.
5/5
GoogleCaroline and Marion at the Royston office have looked after my flat there for several years very efficiently, especially as there have been more than an average number of problems. They always contact me as requested and sort out problems quickly.
5/5
GoogleBrilliant. The highest of standards -Professional . Knowledgable. Efficient . Reliable .Honourable . Friendly but firm. . Superb customer service - for both Tenants and Landlords with their own excellent in house team . From Accounts to Management, from Legal services to all elements necessary for Upkeep ,Maintenance and refurbishment - they have all the skills and are their own rapid response team.
1/5
GoogleI was with another letting agency who sold out to s a b, I was not informed this would happen. I would not have used this company as I had read lots of adverse publicity about the attitude of the staff and ambionce in the office. Some staff are fine, but as a landlord of some 20 years I did not appreciate the belittleing attitude of a member of staff who took my property off the books saying some rather rude remarks when I have maintained this property to the detriment of my own occupied home.
5/5
GoogleFantastic service. Have looked after our rental property for over 15 years and we have never had any issues. Repairs are promptly seen to, tenants quickly found and the general maintenence is excellent.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,154 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
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