Trusted Agent profile
★★★★★
2,475 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,475 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,995
Reviews on Trustpilot
All 4 offices
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SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have a rental property near Royston managed by the local branch in Market Hill Royston. St Andrews Bureau has ensured that this is maintained properly while maximising my income. I would have no hesitation in recommending them to anyone considering letting out their property.
5/5
GoogleSAB is a professional and dedicated Agent. In contrast to other agents, SAB consistently treats me as a valued customer, listens to my needs and responds accordingly. Importantly, they are trustworthy, in a sector where standards can all too easily drop. Keep up the good work team. Highly recommend.
4/5
GoogleSaint Andrews Bureau Royston branch have supported me with managing tenancy in my flat in Royston for 6 or 7 years. This included some time when I was out of the country on assignment. I feel that I have more information and work than I needed. SAB have been conscientious to ensure that the flat has been updated and repaired during tenancies. Rental void periods have been short. Saint Andrews Bureau has done more than what I needed.
5/5
GoogleI have rented my cottage from SAB for a year and a half. The cottage is maintained to a high standard. Any problems, and there have only been one or two, have been addressed quickly and efficiently. I am impressed with the service SAB delivers and would highly recommend them.
5/5
GoogleAfter 18 years of renting, first one and then another house in Cambridge through SAB, I can absolutely say they offer a first-class service, treading the fine line between keeping the landlord and tenants happy. I would highly recommend them from both a landlord and tenants perspective.
5/5
GoogleOver the last 5 years the Staff at SAB Royston have managed two properties for us. They have done an excellent job, always advising and checking with us before any work is carried out and carrying out their inspections of the properties with due diligence. Always cheerful and accommodating. First Class
1/5
GoogleWe chose Sab services to let a property because they had some better reviews online and they had less fees than other property offices. Then we realised that there were necessary extra fees for insurance, check in, check out and cleaning fee, so the fee difference was not as it seemed. After the end of the tenancy we moved out and we informed Sab twice to let us know the date and time of the checkout and the inventory check, because we would like to attend, one notice was by email and I also asked an employee at the office, when I returned the keys, to note that we would like to attend at the checkout, which he did note it on the envelope with the keys, but the property manager didn't inform us. However, we charged the checkout fees. I find it very disrespectful and unprofessional that the property manager didn't take that under consideration and didn't invite us to attend.
Dear Angelo, Firstly we are sorry to see that you were not happy with the service you received from us. We have not been able to trace you without your surname to look into your matter and would welcome the opportunity to do so. Please could you email your name and property address to Cambridge@sab.co.uk so we can do so? From regular market research we can say that we carry some of the lowest charges compared to other local agents. There are two charges to tenants made by SAB which are clearly stated within our terms, on our website and more importantly, attached to every tenancy application so applicants are aware prior to applying to rent one of our properties. There is an initial fee upon application and a checkout fee. We do not make any charges to tenants for cleaning at the end of a tenancy even if we make the necessary arrangements on their behalf as this is all included within the checkout fee. With regards to insurance, again the requirements are set out in advance. Tenants are required to ensure they have insurance that covers them against any accidental damage that they may cause to the landlords contents, fixtures or fittings. The reason for this is to provide protection to landlords in having insurance cover to rectify accidental damage but also safe guards the tenants against having the pay high costs for replacing carpets, sinks, baths, work tops etc which they may accidentally damage. Tenants are only required to provide proof of having such a policy and this can be taken with any insurance provider a tenant chooses. We also apologise that you were not in attendance when the Property Manager carried out the checkout. You have not mentioned this leading to any proposed deposit charges that you were not agreeable with so we hope you received your deposit refund without issue. Please do not hesitate to contact us further should you wish so we can investigate. Thank you for taking the time to leave your review and if we are given the opportunity to deal with you again we would endeavour to provide the standard of service expected. Thank you SAB
5/5
GoogleSince renting properties through SAB, I have received nothing shy of excellent service from them and for that reason I would not hesitate in recommending them. They have worked tirelessly to make improvements to the property and their efficiency and speed of response has been excellent. Thank you!!
5/5
GoogleSab has been managing my rented property for the last year. Highly professional and friendly service from a competent team which understands the market and the requirements of both landlords and tenants alike. I have no hesitation in recommending them to landlords
5/5
GoogleOur letting has been managed by SAB for ten years with three changes of tenants in that time. Neither tenants nore I have had need to complain of the efficiency, supportive and friendly service provided. Periodic conditioning inspections are thorough and detailed and changes of tenant swift, well vetted and hasstle free. SAB also have a team of highly efficient tradesmen to react swiftly to domestic repairs at reasonable cost. SAB's service shelters me from the ever changing government regulation that can be an expensive and troublesome burden to landlords. I consider SAB's charges money well spent in running and protecting my investment.
3/5
GoogleI'd rate lower, but lettings is a sharky business at the best of times. Inordinately fond of their 6-month contracts, presumably to harvest admin fees. The tenancy contracts and paperwork are a bit sloppy and could use a good ironing out. Property maintenance is mostly up to scratch with all major issues fixed, but not always without a struggle. Expected to provide my own lawn mower to maintain the garden as contractually obliged, as well as key to access the meter box in order to satisfy utility companies. In conclusion, quite a few irritations and never a pleasure to interact with, but so far have upheld their end of the deal.
Dear Kieron, We appreciate you taking the time to post a review. In response to some of your points listed we respond as follows: The covering letter sent with each 6 month fixed term renewal provides tenants with the option of the tenancy continuing on a Periodic Assured Shorthold which is a rolling monthly basis and does not require any additional contracts to be produced or signed and therefore no charges apply. If we are asked by tenants if the fixed term can be increased from 6 months to a longer term, we refer to the landlord and proceed with their instructions/ requirements in terms of what they are agreeable to offer the tenant. Our contracts have recently been reviewed by an independent solicitor and although minor amendments have been made, generally they have been approved as compliant and clear. If tenants raise any issues with wording we take this on boards and determine if our documents can be improved accordingly. You are renting an unfurnished property and your landlord does not see it their responsibility to provide a lawn mower. We seek to provide a helpful friendly service to all tenants to ensure it is a pleasure to interact with us. We are sorry you feel you have not experienced this from us and will endeavour to improve this in future. We thank you for your review and look forward to providing a good service to you in future. Kind regards, SAB
5/5
GoogleSAB have always provided a professional & efficient service. Where problems are encountered, the situation is monitored and managed through to completion. Having sold a property through them, the process was professionally and efficiently handled from day one, queries dealt with efficiently and effectively. SAB are now managing various rental properties on our behalf. With significant experience in the market, the management team provide professional advice on all aspects of the tenancies, including introduction, mid term management and tenancy review. Supporting both ourselves and prospective tenants in both short and long term agreements. We look forward to working with the SAB team for many years to come.
5/5
GoogleI have been a landlord/client of St Andrews Bureau since 2000. They have helped me select suitable properties to purchase as buy-to-let investments and have managed my portfolio from the start. I have always found them to be utterly professional in every aspect of their business, as well as being pleasant to deal with. They have always been speedily responsive to requests from tenants and fair in their dealings with both tenants and landlords. Their accounting system is efficient and their charges are competitive. I highly recommend them as property managing agents. The Rev’d Sonia Falaschi-Ray MA BSc
5/5
GoogleI have used their service to get an accommodation in Cambridge. It was a real good experience with getting the issues fixed on time and prompt reply for the questions. Overall a trustworthy business in Cambridge. Would highly recommend to people in search of accommodation. @SAB Keep up the good work.
5/5
GoogleSt Andrew's Bureau have been managing my property for over 20 years. They have been extremely efficient, have found me responsible and reliable tenants and have worked well with me to deal with occasional problems or maintenance issues. Definitely recommend!
5/5
GoogleI have used Hertford Saint Andrews Bureau for over 12 years. The staff are very friendly, helpful and professional. They are quick to contact me with any tenant issues. There is very rarely a gap inbetween tenancies. The staff always give me worthwhile advice and guide me on the most appropriate rental income ensuring that we achieve maximum rental income.
5/5
GoogleSAB have been managing my flat in Cambridge since I bought it in 2002 and I have been delighted with their efficient, cheerful and knowledgeable support ever since. As a non-resident UK landlord, this support has been essential, as I have not be able to assure rapid repair or maintenance to my tenants, but SAB have always achieved this to my and my tenants satisfaction. This has also included several changes in tenants, which has been achieved rapidly; the flat has rarely been without a tenant. Also included in this period is a refurbishment of kitchen and bathroom: SAB took care of this completely and I was very pleased with the end result. All-in-all, excellent service.
5/5
GoogleI have been with the above property rental company for the past 15 years and found SAB to be a great company to rent a property from. Any issues to do with the property are addressed immediately . We have had a long standing relationship which to date has been totally satisfactory for me and hopefully to them. They leave me alone , but the most important aspect is that they undertake safety checks yearly to make sure all appliances ie smoke alarms ,central heating etc. I would recommend SAB to anyone wishing to use this company and to date I am very happy with the service I receive . PT
5/5
GoogleI first came across St Andrew Bureau 26 years ago as a tenant, and they have been managing some property for us for the last 10-15 years. They have always been helpful and efficient, and when there have been problems they have been quick to act with expert advice. I'd certainly recommend them to landlords and tenants alike.
5/5
GoogleWe have several properties rented through SAB and have been impressed with the friendly, experienced staff. Over the years we have had many different tenants and what could have developed into problems were sorted smoothly and efficiently by SAB. We would have no hesitation in recommending them to other Landlords.
5/5
GoogleWe have been tenants with SAB for more than 10 years. Our property manager, Olivia, was very professional and helpful all the time . SAB deal with issues quickly and in the best way for us as a tenants and for landlord as well . When we gave notice , we recived really amazing support from SAB. Olivia she even visited us in the house, just for a chat, which was really nice and supportive. We were more than welcome for last inspection. There was no issues with returning our deposit , got back full amount after this many years . So I must just say huge thank you once again to SAB for looking after tenats in very professional and friendly way . Would strongly recommend for tenants.
5/5
GoogleAs a landlord SAB have always maintained a good relationship with my tenants over the years and myself. I cannot fault their dedication to ensuring both my interests and those of my tenants over the years are professionally executed. I find they are always prepared to go that extra mile to see both sides have satisfactory outcomes to any problems that might occur.
5/5
GoogleWhen we were looking for a house to rent, Kane Astin went out of his way to let us know of anything that was available, making sure that the property matched our requirements and arranging for viewings. The office staff at SAB are unfailingly polite and friendly. Whenever we have had to contact them, they have always returned phone calls and answered emails without delay. Their service as managers of our rented house is excellent and any problems, no matter how minor, are dealt with promptly and efficiently.
5/5
GoogleAside from the fees (including a charge for using a debit card - worth taking cash and being more organised than I was!), I can’t fault SAB’s service in managing the house I rent. They’ve been very efficient in dealing with minor repairs and issues, normally replying the same day and sending people to sort out blocked drains or boiler issues within 24 hours. If you are going to rent a property that they manage then I really recommend them.
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London has the most, with 2,154 reviews rated 3.9 out of 5, followed by Cambridge with 311.
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