SAB Saint Andrews Bureau Ltd reviews in London, Cambridge, Royston and 1 more

Hi Jacobus, thank you so much for your wonderful review! We're delighted to hear our team provided such outstanding assistance and a positive experience. We truly appreciate your kind words!

Hi Kamel, thank you so much for your thoughtful review! We're delighted to hear you appreciate our welcoming atmosphere and friendly customer service. It's especially great to know our team took the time to patiently explain your invoice concerns. We truly appreciate your recommendation!

Hi, thank you so much for your kind review! We're delighted to hear you appreciate our helpful team and the way they manage the centre. We truly appreciate your feedback!

Hi Stephanie, We’re sorry you had this experience and would love to help.  The monthly price may be increased to ensure it matches the indexation listed in the current house rules (available in the Documents section of your online account at myregus.com). Please be assured that the price increase was not arbitrary, but rather a necessary adjustment due to the increase of several factors such as occupancy, real-estate costs, and indexation, which is an integral part of our agreement.   As you may be aware, this indexation is a standard practice in the industry to account for fluctuations in the market, and it ensures that our pricing remains fair and consistent with the current market conditions. No other adjustments can be made.   Your Community team is available to help you resolve any concerns. Should they not know how to assist you, they’re still to guide you towards a resolution team. Also, did you know that you can check your agreement, meeting room bookings, and other services through your online account? Simply go to myregus.com and log into your account. From there you can also check payments, download your invoices, and/or ask any questions to our AI bot ‘Aurora’.  However, as this review has been posted anonymously, we are unable to verify your experience or review the matter properly. Please email me at lorraine.brule@regus.com for us to review and assist immediately. Best, Lorraine Brule Global Customer Service at Regus

Hi Saanjay, thank you so much for your wonderful review! We're delighted to hear you appreciate the excellent support from our front desk and wider team. We truly appreciate your kind recognition!

Hi Dolly, thank you so much for your wonderful review! We're delighted to hear our reception team makes you feel so welcome with their friendly and cheerful approach. It's also great to know you appreciate our excellent service and convenient location. We'll be sure to share your kind words with the team!

Hi Syed, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoy the workspace, its location and the communal areas available. We’re sorry for the inconvenience you experienced with the coffee machine. Our Centre team has confirmed that there was an issue with the first-floor machine at the time, and an alternative machine on the second floor was made available to assist. We understand how having this facility could be convenient for our customers. However, microwaves are not currently provided at this location due to health and safety considerations rather than cleaning arrangements. Please email me at lorraine.brule@regus.com should you require further assistance. Best, Lorraine Brule Global Customer Service at Regus

Hi, We’re sorry you had this experience and would love to help. Since you have posted anonymously, please email me at lorraine.brule@spaces.com with your company name and/or account reference so we can quickly assist. Best, Lorraine Brule Global Customer Service at Spaces

Hi, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Spaces. A member of our team has emailed you to further assist. Best, Lorraine Brule Global Customer Service at Spaces

Hi, thank you so much for your wonderful review! We're delighted to hear you appreciate our great location, excellent service, and fantastic team led by Doville. We truly appreciate your kind words and will be sure to share them with the team!

Hi Dennis, I'm sorry you feel this way. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer, and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. Our timeline for processing retainer refunds is 30 days from the request date or 30 days from the date of the request (whichever is latest); you did not submit your refund request until 09 September. I'm sorry if you received conflicting information about this. I assure you that we absolutely want to help our customers, and you can raise a query with us at any time via the 'help' section of your online account (myspacesworks.com). I see that we have not received any such queries from you. A member of my team has contacted you to clarify these points, and you can contact me directly at lorraine.brule@spacesworks.com if you would like to add further comments. Kind regards, Lorraine Brule Global Customer Service at Spaces

Hi David, thank you so much for your kind review! We're delighted to hear you've had such a positive experience with our team. We truly appreciate your feedback!

Hi Fong Yee, thank you so much for your kind review! We're delighted to hear you found our team very helpful. We truly appreciate your feedback and hope to welcome you again soon!

Hi Ben,  Thank you for reaching out; I do appreciate you bringing this concern to our attention.  I am sorry about the challenges that you had with the short-term notice about relocating from Lansdown Road. I do recognise that closing centres at short notice is far from ideal, given the disruption it can cause to our customers - it is never our intention for this to happen. However, sometimes negotiations for a new lease can take an unexpected turn quite late in the day, which can unfortunately cause this situation.   We do try to mitigate the impact on our customers as much as possible, but I appreciate that the inconvenience can be material and apologise that this was the case for you when your previous centre closed. Your new centre team is already assisting you, and they remain your point of contact for these concerns.  Kind regards Lorraine Brule Global Customer Service at Spaces

Hi Soheil, I’m very sorry to hear of your disappointing experience. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces.    My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.  Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.  Thanks again for your comments, which help us improve. We appreciate your business.  Best, Lorraine Brule  Global Customer Service at Spaces

Hi Kirby, thank you so much for your thoughtful review! We're delighted to hear you appreciate the convenient location and the friendly, responsive support from our reception team. It's great to know our workspace provides the benefits of a private office without the hassle of managing one yourself. We truly appreciate your feedback!

Hi Omar, thank you so much for your kind review! We're delighted to hear you enjoy the quiet, focused working environment and the warm welcome from our front desk team. We truly appreciate your feedback and hope to welcome you again soon!

Hi Albert, thank you so much for your kind review! We're delighted to hear you found our team helpful and polite. We truly appreciate your feedback!

Hi Pete, thank you so much for your kind review! We're delighted to hear you enjoy our workspaces and reliable Wi-Fi, as well as the café facilities available at some locations. We truly appreciate your feedback!

Hi Athanasia, thank you so much for your wonderful review! We're delighted to hear you appreciate our reception team, facilities, and convenient central location. It's also great to know the nearby cafés and restaurants make meeting clients and taking a break even easier. Thank you for your recommendation!