Every review we hold for the Ware office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFive Star Experience from over a decade with SAB
Have over a decade of rental experience with this company and it's been consistently first rate.
Supportive and responsive to tenants' needs, delivered in a friendly way and underpinned by high quality standards of care means I wouldn't even consider renting with another letting agency.
Aimee and her team provide for peace of mind with their unfailing professionalism and reliability, adeptly managing and responding to the needs of both landlords and tenants in a rapidly changing rental sector.
Trust in their expertise and you'll find you also will recommend them to others without hesitation.
Adam · 19 September 2026
★★★★★ 5/5
TrustpilotMany Thanks to SAB's Longstanton Branch
We have been tenants at SAB's Longstanton Branch for five years and are very happy with their reliable service. Especially our agent, Tracey, who has been highly professional and supportive since the start of our tenancy. Every issue we encountered with the property was resolved efficiently and immediately by specialists in their professions. Tracey and her team were really helpful and provided us with timely information. We greatly appreciate their hard work and highly recommend SAB's Longstanton Branch as a property specialist.
Berk · 21 August 2026
★★★★★ 1/5
TrustpilotAwful experience
I had an awful experience. The agent showing me the property asked me to take my shoes off, even though the property was clearly not cleaned. I had viewed a few properties already, and no one ever asked me to do that, but I didn't mind a the time as I was really interested in the property. I really liked the place, and I applied the same day. I was told to wait 10 working days for a response from the owner. It seemed like quite a lot, especially since most agencies give you an answer within 1-2 working days. After 10 days passed, I called the office a couple of days in a row asking about updates because I really loved the place and wanted to rent it asap. Each time, the lady from the office told me there was no response from the owner despite 10 days passing. I eventually stopped asking, thinking that perhaps I just needed to wait a bit longer and I'd get a reply. As of now, I can see on Zoopla that the let has been agreed, I'm guessing for another tenant. I was not notified, despite the lady on the phone telling me that the agent would give me an update as soon as the owner replied. I just think it's incredibly inconsiderate and unprofessional, especially since I asked for an update multiple times. Next time, if you see someone is interested in the property and you don't want to rent to them, just be honest with them and don't waste people's time.
Martha · 25 August 2026
Agent replied · 24 September 2026
We are sorry to hear of your experience. We can see in this case we received several applications for the property and the landlord was away, asking us to allow time for them to decide on their return. Even then we had to chase for a response which is unusual as landlords are usually keen to make a prompt decision which allows us to keep all parties informed promptly. According to our records each interested party was updated of the decision on the same day it was set to ‘let agreed’ so we are sorry to hear you did not get this call/ receive a voicemail. This was a genuine oversight on our part and not a reflection of how we usually manage applications.
★★★★★ 5/5
TrustpilotRecommend SAB
We have been tenants through SAB for nearly two years and have had a very positive experience. Throughout our tenancy, Abbie Hewson has been consistently responsive, helpful, professional, and friendly. Whenever we had a question or needed assistance, she dealt with matters promptly and kept us well informed, which made the process straightforward and stress-free. It has been a pleasure working with her, and we would happily recommend SAB to prospective tenants.
Avishai · 16 June 2026
★★★★★ 5/5
TrustpilotWe’ve been with Sab Longstaton Branch…
We’ve been with Sab Longstaton Branch for 4 years now and all I can say is that Tracey,our lovely agent,has done everything for us to ensure we have all we need to call the property a HOME.All our issues are sorted is such a short time and she has been available for us 24/7.Longstaton branch is a company we really hope to collaborate years to come and we highly recommend Tracey and the team!
Andreea · 15 May 2026
★★★★★ 5/5
TrustpilotWe’ve been with St Andrews for many…
We’ve been with St Andrews for many years and they’ve always gone above and beyond to sort out any issues, though few. They’ve been easy to contact and always been prompt in dealing with any problem we might have had. Kane Astin ( the owner ) has been not just professional and helpful, but also a polite, friendly human being. Thanks Kane for being as good and as nice as you are. Lorraine and Andy.
Lorraine · 28 April 2026
★★★★★ 5/5
TrustpilotWonderful experience
I have been renting with SAB for 4 years, and it was a truly great experience. Ariuna Richards, our agent, was very responsive and helpful at every step, she would respond within an hour most times. There were no conflicts during our renting period, and any issue we had was solved very quickly. I cannot compare with other agencies, but I do not know how anyone else could top SAB's performance.
MODESTAS · 24 February 2026
★★★★★ 1/5
TrustpilotAwful experience
As a tenant, I expect a basic level of support and professionalism, but unfortunately this agency has not met that standard. I’ve left feeling frustrated and extremely stressed rather than reassured. I wouldn’t recommend them to anyone looking for a responsive or reliable service. Barely anything was fixed while in tenancy while rent kept increasing. I paid for regular window cleaning and bin cleaning for the entire tenancy and yet they had the audacity to deny this and take my deposit for this.
Upon moving into the property I had asked about maintaining a hedge on the side of the house and was informed it was maintained by the council. Yet when I left, I have been informed another chunk of my deposit will be taken for not trimming the hedge.
When a storm damaged the garden fence, they kept saying they would get the landlord to fix it. Yet when we left, sab told me that I was to be charged to fix the fence as we had broken it! They would waste my time by coming for regular inspections but never dealing with any issues. I could go on and on with how poorly sab have treated us as tenants. I would not recommend this agency to any tenant. Please don’t waste your money and find another letting agency.
Natasha · 9 December 2025
Agent replied · 23 December 2025
We are always saddened to read a review where a tenant is not satisfied. This is not an appropriate platform to respond to the details but we are waiting for a reply following the checkout so the deposit can be resolved, as thus far no deductions have been made. The landlord has stipulated a list of deductions they wish to make but nothing has concluded as we have not yet received a reply from the tenants. As the managing agent we are reliant upon information given to us by a landlord which we then supply to tenants, and we require the landlord’s instructions to proceed with repairs. We appreciate there can be frustrations at times, as landlords and tenants do not always agree. We tried to assist as much as we have been able to in our position and this has included numerous calls made by us to provide necessary information and assistance and staff taking time out outside office hours to assist more than once recently. We would deal with any complaint about SAB seriously should we receive one.
★★★★★ 5/5
TrustpilotAimee and her team at Saint Andrews…
Aimee and her team at Saint Andrews Bureau were exceptional. They made my tenancy experience smooth and stress-free, and were always responsive and helpful whenever I had any questions or concerns.
Preethu · 6 August 2026
★★★★★ 5/5
TrustpilotAs a tenant being managed by SAB for 25…
As a tenant being managed by SAB for 25 years, we would like to thank Kane and all the staff for the excellent service they have provided. Any issues have always been dealt with efficiently and at a time to suit us.
Teresa · 28 April 2026
★★★★★ 1/5
TrustpilotAwful as leaseholder im still waiting…
Awful as leaseholder im still waiting for repairs after 3 years..
They have now joined with Sabre estate management, 2024? but same awful service.
I have photos and many emails and would post them if possible one window had wood hardener splashed over it!
They tried to fob me off saying they were not responsible, then they havnt the money, for the record ive been paying service charges for 27 years!
The listed building frontage has also fallen into disrepair. Its starting to look like a slum, 3 years of complaints requests and now they have said they have accelerated my complaint to Head Office lol
One of the persons is actually a director! I have little hope.
Ref the windows im very suspicious they are waiting for them to fall out then say its my responsibility to replace.
Some windows have been replaced on other flats, but the company will not supply me with relevant planning permission for a property in a conservation area and a listed building, im really not sure if the plastic replacements are legal under article 4 .
I am left to think why?
The only option left is the ombudsman and any other legal body and of course social media, which I shall use with abundant enthusiasm now. .
Derfek · 19 September 2025
Agent replied · 23 December 2025
Many thanks for your review. Whilst we understand your frustrations, please be reminded that the decisions to carry out repairs and redecoration are the decisions of the Management Company, not SABRE so we are not permitted to make the decision. We as the Managing Agents then action any works we are instructed to. All works are dependent of sufficient funding being made available and you have been kept regularly updated with regards to decisions that have been made. Annual budgets and accounts are provided to each leaseholder and will show all expenditure for that year which allows you to see the services in place, these are the services that the service charges cover. The other properties on the estate made the decision to replace their windows at the cost of each property as window replacement is not covered under service charges, you declined to proceed in that direction. It would be inappropriate for us to provide you with information relating to the planning permissions that may or may not have been provided in relation to other properties, however, this information would be available on your local Council website. You have been advised of our official complaints process and should you provide an official complaint, it will be processed accordingly.
★★★★★ 1/5
TrustpilotWhere do I start?
Where do I start?
If you would like to be singled out and treated as if you’re not human, then this is the place for you…Awful people whom lie and cheat the system in any desperate way they can. They will try to take your money anyway they can….scumbags.AVOID THIS LETTING AGENCY.
John · 5 May 2026
Agent replied · 31 May 2026
We are saddened to see a negative review, and we would welcome the opportunity to investigate a complaint. We do not appear to have received any communications aligning with this and the name of the reviewer is not registered in our database. We follow legislation to ensure that we do not charge tenants or applicants any fees so as an agent we have not taken anyone’s money. If an applicant does not proceed with a tenancy there are reasons compliant with The Tenant Fees Act 2019 allowing for the withholding of this, notably if the reasons relate to the applicant withdrawing or failing references which has entailed time and costs to process. If it refers to deposit deductions, these are requested by the landlord not us as the agent and any deductions will not be paid to us. If a tenant disputes deposit deductions their deposit is protected by TDS and an independent review determines the deductions.
★★★★★ 5/5
TrustpilotTracey and Jordan - Longstanton branch
Jordan and Tracey at the Longstanton branch were by far the best consultants we've ever come across. Thank you for all your help. Incredible support and responsiveness every step of the way, and going the extra mile to make sure things are set up good and proper. Any potential "issue" was dealt with and solved so proactively that it did not have time to turn into anything significant. The property was also prepared splendidly, very practically and efficiently, with the tenants needs in mind, lacking absolutely nothing, miles away from common attitudes elsewhere of "let's just glaze over any issues just to get it rented, and then not our problem anymore". Last but not least, made us feel incredibly welcomed. If we decide to buy in the area we will 100% work with you, no question about it.
Cristian · 27 May 2026
★★★★★ 5/5
TrustpilotI’ve had a lovely experience renting…
I’ve had a lovely experience renting through SAB (the Longstanton branch) since I arrived in the UK in 2018. They are always easy to deal with, have often petitioned on my behalf, and have been excellent at getting things fixed when required with great response times.
Tracey in particular has been a force of nature, helping my family get into a home in the area we wanted and making sure everything is comfortable for us (and absolutely adoring our dog Jack when she does inspections).
T · 19 May 2026
★★★★★ 2/5
TrustpilotI do not recommend this agency
I do not recommend this agency. They are very good and quick when it comes to finding a property, but when it comes time to leave the property, they are completely unprofessional. I left a property with them on June 20th, and to this day, a month later, I have not received any response about my deposit. It's completely ridiculous because I've always paid all my fees on time, and now I have to deal with this. Besides the lack of communication and not responding to my emails, find another agency!
Maryelly · 19 July 2025
Agent replied · 25 August 2025
We have maintained communication since the checkout to ensure the tenants were aware of the landlord’s intentions. There was an initial delay whilst the landlord gathered quotes for the deductions proposed. Once we received these, we passed them to the tenants who did not agree to the amounts. The landlord did not agree to an offer made by the tenants and on 7th July we received confirmation from TDS that the tenants had started a claim for an independent adjudication, therefore leaving the decision on deductions to TDS. This has been an ongoing claim in the hands of the TDS since 7th July. We have replied to all communications from tenants and TDS promptly, the only delayed reply was during a week when the Property Manager was on leave, they had an out of office message set giving an alternative contact that was not used by the tenants during that week, and the Property Manager replied upon their return. The deposit belongs to the tenant and deductions must be agreed by the tenant before it can be processed. In the event the landlord and tenant do not agree, the TDS is used to provide a fair resolution. This process must be followed by law and SAB have complied. We appreciate a tenant feeling frustrated when this process is used as the TDS work to their own time scales, but this is outside our control as an agent.
★★★★★ 1/5
TrustpilotIf there was a minus I would give it! Horrible SAB!!
If there was a minus I would give it.The director is unreliable and misses AGM'sThe lady in accounts is Liar and spreads rubbish.They just take money for management and do nothing in return.Promises broken.Meetings missedWork not done.They really are the worst of the worst! In short I do not recommend these guys! AVOID.After seeing this reply below I can assure you this was not the case, I have lived at this abode for 23 years, and everyone complained about Sab but never voiced it to them directly hence I was the whipping boy! As for turning up for every meeting, that is untrue and we still have accounts of when they didn't.The work they done was minimal and singling me out is slanderous and farcical.There were at least 2 others that also refused to pay up arrears on time due to them being a bad management company and to reiterate every one in the 9 flats moaned about SAB's services.We are now with another managing company who has gone through our accounts and said SAB were unprofessional and did not manage our accounts properly and let us in a bad state on purpose when we parted company! These guys are well known over Cambridgeshire for being a bad company and treating clients badly.I will hold my hands up to verbal abuse to them as I was very unwell with mental health at the time but it was also justified to some extent with abusive and rude letters from them...the last thing this company will do is also admit they were also to blame for bad relations.Why would I make up stuff? O have better things to do then lie!As regards to protecting people identity?? Eh? They have already lied due to replying to and old client! Me!and my name is there for all to see....point proven lololololol..The member of staff mentioned is 1 of the 3 directors...it's to show he can't be trusted to tu n up to meetings and AGMs....they also threatened us with saying who are we going to find cheaper for the price they manage for!? We were in the process of finding a better property management so ironic it is due to we were trying to get rid of them...we challenged them on matters and have used me as a Scapegoat...They also gave out private and confidential information about my account arrears to other members of the flats which again SAB say they don't do! and they also said I was the only one that had fallen behind with my payments and they also said I refused to pay! Lol....the reason I found this funny is because there were 2 other flats that were behind with paying money but I know for fact at least 1 flat did actually refuse to pay due to lack of work done by SAB.When ever they done the accounts, it was minimal and it was sparse and very unprofessional.I have removed the members of staff names...aka director and accountant but I feel that SAB has broken confidential rules by basically implying me...yet again something they say they don't do lol..Point proven!All of the reviews seem to echo the same same theme about these Muppets.Most of the replies start off the same old lies and BS from SAB lol..funny that...tbh, if people could be bothered there would be more negative reviews.SAB also have a high turn over of staff...again, funny that...
Matt · 28 January 2022
Agent replied · 15 June 2024
We take all reviews seriously and we accept responsibility when we fail to deliver, and we will always apologise where apologies are due. We can only reply to this review in a way that protects the privacy of all parties including the complainant which limits what we are able to say. Our Estate Management department managed a building related to this review and after receiving verbal abuse from one lease holder on a consistent basis we made the decision to cease our management. Our staff deserve to be treated with respect and should not be subjected to the abuse received. We received no complaints from other lease holders for this Estate, we attended every AGM that was arranged (at which other lease holders were present but the complainant in this case did not attend any). We went over and above what is required of a managing agent in that we continued to manage the building including necessary maintenance and health and safety matters leaving us with invoices from third party contractors we had instructed but often had no funds to pay these as a lease holder was in arrears. We deal with many buildings and many leaseholders of whom we have good relations. We accept we are not perfect, but we do uphold high standards. This reviewer does not recommend our services which we find ironic as it was our decision to cease managing the property which is something we do not take lightly as we do feel a duty of care to the other lease holders who treated us in a professional manner. We feel this is an unfair review not just of our company but extremely unfair to personally name members of staff in this way.
★★★★★ 5/5
TrustpilotWithout doubt SAB are the best letting…
Without doubt SAB are the best letting agents I have ever dealt with (and I have dealt with a few!). They are incredibly proactive and get things done promptly and efficiently which is excellent for my tenants and me as a Landlord. I cannot praise them enough or indeed thank them enough for all they do for me. Victoria Mitchell
Victoria · 4 June 2026
★★★★★ 5/5
TrustpilotGood service and support
Renting a property can be time consuming and stressful. Abbie Hewson at Saint Andrews Bureau gives me full support on finding, managing and dealing with my tenants and property maintenance. SAB also make sure I am aware of the legal side of property rental which has changed quite a lot recently. I have used SAB for over 3 years now and I am happy with their service.
Jenny · 27 March 2026
★★★★★ 5/5
Trustpilot12 years with SAB
We have had services from SAB for over 12 years. We are always happy with their communication and willingness to help. We feel strongly that we made the right choice choosing them to rent/manage our property all those years ago. Huge thank you to all the team.
Rachel · 2 July 2026
★★★★★ 5/5
TrustpilotProperty services delivered by friendly and caring staff
We have enjoyed the professional services of Saint Andrews Bureau for more than 30 years. The staff have always been friendly, courteous and most helpful. I would recommend this company to anyone looking at the property market in the UK.
Costas · 6 August 2026
★★★★★ 1/5
TrustpilotThey don't care about tenants
They don't care about tenants. When you left the house they came and check proper everything and there standards are very high. They try to take the deposit or maximum they can. This is not fair because they dont't have the same standards when they do the check in, and "forget" to tell about other hided problems. Each problem with that property was ignored or treated with superficiality by Sab property manager (Chloe Robinson).
Ionescu · 13 October 2024
Agent replied · 25 December 2024
We are sorry to read your review reflecting a poor standard. We have looked into the records and note that the radiators were painted within the initial weeks of the tenancy otherwise we have no record of other issues reported, to determine what is meant by hidden issues. We note that urgent maintenance such as a leaking boiler in 2021 was attended to on the same day it was reported and the following year in 2022 a report regarding hot water issues was addressed the following day. An issue with the washing machine took 4 working days from being reported to being repaired as a new part had to be ordered. In February 2023 there was a report of the boiler losing pressure and at the same time you reported that the flat above have experienced a leak which affected the ceiling of this property and the flat above were addressing matters with a plumber. We therefore instructed a contractor to attend to the boiler pressure issue and they attended the same day, and they attempted to check the ceiling leak whilst there in case they could assist. They conducted a repair and found the boiler to be retaining pressure however upon arriving home after 10pm that night you found it had lost pressure again and you emailed Chloe, and she responded to the email immediately, after 10pm that night. Your email stated the walls were wet, so we suggested turning the stop cock off in case of an extensive water leak. Following this there were further visits by the contractor who had to cut a hole in the ceiling to access pipes as they determined the heating pipes were routed across and above the ceiling of the flat and this caused confusion into the belief that the upstairs flat had a leak. Therefore, the boiler pressure loss was caused by a leaking pipe which was then repaired. Whilst we appreciate this was frustrating as it took several visits to resolve the boiler issue and then to get quotes by decorators to repair and Artex the ceiling and then to get this work complete, however from our records we appear to have remained in contact, and we were addressing the matter with contractors. There was further frustration in the Artex repair requiring further work after it was completed and we are sorry these matters caused inconvenience during February and March of 2023. With regards to the checkout procedures, it was agreed that the property was clean on the inventory with no dispute of this recorded, and at the end of the tenancy there was some cleaning required to return it to the same standard and £150 was quoted as the cost by the cleaners. We attempt to find good cleaners who are reasonably priced and if possible, who do not charge VAT as this keeps costs down. If this was considered unfair the deposit is protected by the TDS and it could have been passed to them to independently adjudicate on whether this charge was deemed as fair or not. SAB have nothing to gain from a deposit deduction as these are between a landlord and tenant and the tenant has the final say over any deductions due to the protection.Despite our explanations we apologise for your experience of our standards not being satisfactory and we note your comments as we take all feedback on board to determine where we can improve in future.
★★★★★ 5/5
TrustpilotRecommended without hesitation.
We moved to SAB for two properties after working with a different agency in the same area. The difference has been an astounding improvement. The focus at SAB is on a top quality end-to-end process. We feel that our needs are properly recognised and are professionally executed to extremely high standards. Claire, Kane and Lauren have helped us so much over the years since we bought the properties in 2013. They and SAB as a team are recommended without reservation.
Jonathan · 20 May 2025
★★★★★ 5/5
TrustpilotKnowledgably and friendly staff inspire confidence and peace of mind.
All of the staff at the branch of St Andrews Bureau, (SAB), with whom I deal are very helpful. They are very knowledgeable about current letting legislation and offer advice accordingly.
We can rely on SAB to inform us quickly when our tenants advise of any problems, or when SAB themselves have identified areas that need attention, during their routine inspections. When required, SAB have have access to a number of specialist tradesmen who can respond quickly, at reasonable cost.
The financial side of things is handled very efficiently. Rents are paid over without delay and they take care of all notifications and advice to tenants, keeping things running smoothly and in accordance with current, or upcoming, legislation.
They are friendly and easy to deal with and always very responsive to both routine and urgent matters.
John · 2 May 2025
★★★★★ 5/5
TrustpilotSuperb service
Superb service, Claire and her team have looked after our family for 15 years renting our properties and keeping them in tune.The steady tenants is a tribute to their efforts.
James · 28 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
