Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMany Thanks to SAB's Longstanton Branch
We have been tenants at SAB's Longstanton Branch for five years and are very happy with their reliable service. Especially our agent, Tracey, who has been highly professional and supportive since the start of our tenancy. Every issue we encountered with the property was resolved efficiently and immediately by specialists in their professions. Tracey and her team were really helpful and provided us with timely information. We greatly appreciate their hard work and highly recommend SAB's Longstanton Branch as a property specialist.
Berk · 21 August 2026
★★★★★ 3/5
TrustpilotBe careful with cleaning
1-bedroom flat rented in Cambridge for 10 months. Landlord was excellent. But 2 episodes of cleaning-related problems with SAB. 1st - flat was left extremely dusty after bathroom refurbishment during tenancy, the first cleaner instructed by SAB did a dismal job and a second cleaner had to return to complete the work. 2nd - SAB arranged professional cleaner at the end of the contract, fee was very high for the small amount of work done in a small 1-bedroom flat, without a quote being agreed to beforehand. Rest of experience with SAB was good.
Rich · 20 August 2026
★★★★★ 1/5
TrustpilotAwful experience
I had an awful experience. The agent showing me the property asked me to take my shoes off, even though the property was clearly not cleaned. I had viewed a few properties already, and no one ever asked me to do that, but I didn't mind a the time as I was really interested in the property. I really liked the place, and I applied the same day. I was told to wait 10 working days for a response from the owner. It seemed like quite a lot, especially since most agencies give you an answer within 1-2 working days. After 10 days passed, I called the office a couple of days in a row asking about updates because I really loved the place and wanted to rent it asap. Each time, the lady from the office told me there was no response from the owner despite 10 days passing. I eventually stopped asking, thinking that perhaps I just needed to wait a bit longer and I'd get a reply. As of now, I can see on Zoopla that the let has been agreed, I'm guessing for another tenant. I was not notified, despite the lady on the phone telling me that the agent would give me an update as soon as the owner replied. I just think it's incredibly inconsiderate and unprofessional, especially since I asked for an update multiple times. Next time, if you see someone is interested in the property and you don't want to rent to them, just be honest with them and don't waste people's time.
Martha · 25 August 2026
Agent replied · 24 September 2026
We are sorry to hear of your experience. We can see in this case we received several applications for the property and the landlord was away, asking us to allow time for them to decide on their return. Even then we had to chase for a response which is unusual as landlords are usually keen to make a prompt decision which allows us to keep all parties informed promptly. According to our records each interested party was updated of the decision on the same day it was set to ‘let agreed’ so we are sorry to hear you did not get this call/ receive a voicemail. This was a genuine oversight on our part and not a reflection of how we usually manage applications.
★★★★★ 5/5
TrustpilotRecommend SAB
We have been tenants through SAB for nearly two years and have had a very positive experience. Throughout our tenancy, Abbie Hewson has been consistently responsive, helpful, professional, and friendly. Whenever we had a question or needed assistance, she dealt with matters promptly and kept us well informed, which made the process straightforward and stress-free. It has been a pleasure working with her, and we would happily recommend SAB to prospective tenants.
Avishai · 16 June 2026
★★★★★ 5/5
TrustpilotWe’ve been with Sab Longstaton Branch…
We’ve been with Sab Longstaton Branch for 4 years now and all I can say is that Tracey,our lovely agent,has done everything for us to ensure we have all we need to call the property a HOME.All our issues are sorted is such a short time and she has been available for us 24/7.Longstaton branch is a company we really hope to collaborate years to come and we highly recommend Tracey and the team!
Andreea · 15 May 2026
★★★★★ 5/5
TrustpilotWe’ve been with St Andrews for many…
We’ve been with St Andrews for many years and they’ve always gone above and beyond to sort out any issues, though few. They’ve been easy to contact and always been prompt in dealing with any problem we might have had. Kane Astin ( the owner ) has been not just professional and helpful, but also a polite, friendly human being. Thanks Kane for being as good and as nice as you are. Lorraine and Andy.
Lorraine · 28 April 2026
★★★★★ 1/5
TrustpilotAwful agency, unfair with tenants, terrible contractors
SAB is an awful agency; please avoid it. We rented a property from them for 6 years, and they still let us down several times. TWICE they let us down without hot water and heating in the winter (we have small children), because the boiler broke down, and they did not help with the repair. Their contractors are awful; they were rude (even shouting at us) and did a terrible job. Sometimes jobs had to be done several times because of this, which caused a lot of trouble and high costs for the landlord.
Melinda · 24 May 2026
Agent replied · 24 September 2026
We can appreciate it is an issue for anyone to have a boiler fail in winter. We dealt with this promptly and we took instructions from the landlord regarding all maintenance, so the landlord was informed. The boiler was under warrantee at the time, which the landlord wanted to use however once it was determined the parts required were not under warrantee we arranged for these to be replaced. Then the landlord asked for another contractor to attend to give a second opinion which caused a delay. Once the landlord approved the work, we had this done quickly. 5 electric heaters were supplied to provide heat. We always act quickly when a boiler fails however in this instance, we were reliant on the landlord approving works which were delayed for reasons beyond our control.
With regards to the deposit there was a gardening cost which the landlord requested be deducted. The tenant has a right to dispute any deductions via the TDS if an agreement with the landlord can not be reached. The amount deducted covered the gardening invoice in full.
★★★★★ 5/5
TrustpilotWonderful experience
I have been renting with SAB for 4 years, and it was a truly great experience. Ariuna Richards, our agent, was very responsive and helpful at every step, she would respond within an hour most times. There were no conflicts during our renting period, and any issue we had was solved very quickly. I cannot compare with other agencies, but I do not know how anyone else could top SAB's performance.
MODESTAS · 24 February 2026
★★★★★ 1/5
TrustpilotAwful experience
As a tenant, I expect a basic level of support and professionalism, but unfortunately this agency has not met that standard. I’ve left feeling frustrated and extremely stressed rather than reassured. I wouldn’t recommend them to anyone looking for a responsive or reliable service. Barely anything was fixed while in tenancy while rent kept increasing. I paid for regular window cleaning and bin cleaning for the entire tenancy and yet they had the audacity to deny this and take my deposit for this.
Natasha · 9 December 2025
Agent replied · 24 January 2026
We are always saddened to read a review where a tenant is not satisfied. This is not an appropriate platform to respond to the details but we are waiting for a reply following the checkout so the deposit can be resolved, as thus far no deductions have been made. The landlord has stipulated a list of deductions they wish to make but nothing has concluded as we have not yet received a reply from the tenants. As the managing agent we are reliant upon information given to us by a landlord which we then supply to tenants, and we require the landlord’s instructions to proceed with repairs. We appreciate there can be frustrations at times, as landlords and tenants do not always agree. We tried to assist as much as we have been able to in our position and this has included numerous calls made by us to provide necessary information and assistance and staff taking time out outside office hours to assist more than once recently. We would deal with any complaint about SAB seriously should we receive one.
★★★★★ 5/5
TrustpilotAimee and her team at Saint Andrews…
Aimee and her team at Saint Andrews Bureau were exceptional. They made my tenancy experience smooth and stress-free, and were always responsive and helpful whenever I had any questions or concerns.
Preethu · 6 August 2026
★★★★★ 5/5
TrustpilotAs a tenant being managed by SAB for 25…
As a tenant being managed by SAB for 25 years, we would like to thank Kane and all the staff for the excellent service they have provided. Any issues have always been dealt with efficiently and at a time to suit us.
Teresa · 28 April 2026
★★★★★ 5/5
TrustpilotFive star recommendation for Saint Andrews Bureau, Cambridge, UK
I would like to highly recommend Saint Andrews Bureau if you are looking for genuinely excellent property management. SAB has managed two properties for me since 2013, which speaks for itself in a competitive market. At all times I have found the property managers to be highly professional, attentive and friendly, as are the administrative staff. Whenever issues arise, as they do from time to time, I am informed immediately and any problems are resolved promptly. That is the service I expect and receive. With their management expertise I can rest easy knowing that both my properties and tenants are respected and looked after. The service has been faultless.
Jane · 30 April 2025
★★★★★ 5/5
TrustpilotAs an RICS registered chartered…
As an RICS registered chartered surveyor living away from Cambridge I have used SAB to manage rental properties in Cambridge over the last 25 years. In that time they have been a great help in expanding the portfolio from 4 properties to over 25. The expansion has been all ‘build to let’ projects. Kane and his team have helped with advice throughout keeping a ‘market’ eye on the design process through to build completion then taking over to prepare for letting including furnishings as required.
Charlie · 28 April 2025
★★★★★ 5/5
TrustpilotTracey and Jordan - Longstanton branch
Jordan and Tracey at the Longstanton branch were by far the best consultants we've ever come across. Thank you for all your help. Incredible support and responsiveness every step of the way, and going the extra mile to make sure things are set up good and proper. Any potential "issue" was dealt with and solved so proactively that it did not have time to turn into anything significant. The property was also prepared splendidly, very practically and efficiently, with the tenants needs in mind, lacking absolutely nothing, miles away from common attitudes elsewhere of "let's just glaze over any issues just to get it rented, and then not our problem anymore". Last but not least, made us feel incredibly welcomed. If we decide to buy in the area we will 100% work with you, no question about it.
Cristian · 27 May 2026
★★★★★ 2/5
TrustpilotI do not recommend this agency
I do not recommend this agency. They are very good and quick when it comes to finding a property, but when it comes time to leave the property, they are completely unprofessional. I left a property with them on June 20th, and to this day, a month later, I have not received any response about my deposit. It's completely ridiculous because I've always paid all my fees on time, and now I have to deal with this. Besides the lack of communication and not responding to my emails, find another agency!
Maryelly · 19 July 2025
Agent replied · 25 August 2025
We have maintained communication since the checkout to ensure the tenants were aware of the landlord’s intentions. There was an initial delay whilst the landlord gathered quotes for the deductions proposed. Once we received these, we passed them to the tenants who did not agree to the amounts. The landlord did not agree to an offer made by the tenants and on 7th July we received confirmation from TDS that the tenants had started a claim for an independent adjudication, therefore leaving the decision on deductions to TDS. This has been an ongoing claim in the hands of the TDS since 7th July. We have replied to all communications from tenants and TDS promptly, the only delayed reply was during a week when the Property Manager was on leave, they had an out of office message set giving an alternative contact that was not used by the tenants during that week, and the Property Manager replied upon their return. The deposit belongs to the tenant and deductions must be agreed by the tenant before it can be processed. In the event the landlord and tenant do not agree, the TDS is used to provide a fair resolution. This process must be followed by law and SAB have complied. We appreciate a tenant feeling frustrated when this process is used as the TDS work to their own time scales, but this is outside our control as an agent.
★★★★★ 1/5
TrustpilotTHE MOST UNPROFESSIONAL AGENT: AVOID SAB
The most unprofessional and rude agent I have ever met: Leane Doust, in London SAB agency.I was interested in a flat, I made an offer, the landlady accepted my offer and I had some requests.Leane, updated the landlady and was waiting for a response since my request was a deal-breaker. For almost 2 weeks no response, I pressed her, she told me the landlady was away and after pressing her again a week later she told me that the landlady would reply in a couple of days. Meanwhile, I had asked her some additional info about the heating, the electricity supplier etc, she hadn't the slightest idea and promised to ask the Concierge and update me. She NEVER did that.I was more than sure that Leane was trying to secure another customer. Indeed, 10 days after, the property was gone. Leane NEVER EVER got back to me up to date, even to inform that it was gone. Not to mention how rude she was in our email correspondence, rarely addressing me and never finishing her emails politely with her name - as every decent professional does. What a disgraceful agent, poor landlords. Reading now the poor reviews, I say AVOID this agency at any cost. NEVER RECOMMEND it.I have got a reply from them. Though apologising for inconvenience, your excuses are ridiculous: they said they left me an urgent message in my answering machine. What a bloody lie, as I haven't one. And WHY they didn't sent an urgent email when our whole communication was via email ONLY? As for the cabinet, I immediately replied that I don't have ANY specific preference and I would accept any proper option- I am sure they have read my response to that. But they didn't say a word WHY Leane NEVER updated me about their supposedly actions or explained to me? How ridiculous does it sound!! Not a word WHY Leane NEVER signed her emails! She NEVER put her name ending her emails. And RARELY she adressed me or ending her emails as every professional ends it usually with "kind regards" or similar. I fully understand that they are desperately trying to cover up her outrageous mistakes and attitude. Alas, it's impossible as I keep all the correspondence which exposes her as the MOST UNPROFESSIONAL, RUDE AGENT EVER!
Dinos · 23 February 2023
Agent replied · 15 June 2024
Following 2 viewings we have an extensive record of communications.After viewing 1 some requests were made, we asked the landlord, these were agreed to. The matter of the bathroom cabinet was raised, we queried with the landlord, we arranged for a contractor to attend and quote, we sent this quote to the landlord and chased for a reply. As the landlord had already accepted, we could accept an application and the Holding Deposit to secure the property and take it off the market, which we offered to do. However, the bathroom cabinet was a deal breaker so we explained the property would remain on the market. We attempted to assist by suggesting free standing alternatives to avoid drilling/ permission however a back lit wall mounted cabinet was required and a deal breaker. We supplied the details for the utility suppliers for the flat and agreed the electricity supplier can be changed to any preferred supplier. We explain the flat does not have its own gas supply and the building has one communal boiler which has one gas supply, the building management company deal with the bills and as the flats are charged out on sub meters, were not aware of which company supply the gas. To determine which company supply the gas we tried relevant parties, and again confirmed the supplier cannot be changed. We asked the concierge, management company and landlord, but we did not receive this information to pass on in a timely manner. We contacted parties by phone an email as well as visiting the concierge to ask in person. We even attempted to contact the previous tenants’ , whilst that could only be a guide as their charges would have been dependant on their usage.We supplied a draft copy of the tenancy agreement which we understood was being reviewed by a legal rep in preparation for progressing to a tenancy, and we prepared our online tenancy agreement and referencing system for this to progress to formal application as we understood there was an agreement to proceed. However, the matter of the energy provider for the heating was raised as a matter of concern again. Whilst we would attempt to contact the various parties that could tell us, this would not provide any certainty for the future of the tenancy as the tenant of the flat has no control over the supplier. We were honest from the outset that we had interest from other parties by way of viewings booked and offers made. This was explained at the time of the viewings and when liaising with office staff, and it was clarified that until the Holding Deposit was paid the property would not be secured or taken off the market and the landlord could accept a Holding Deposit from another party. We left a voicemail on 14th February stating that according to our system the application had not yet been made and Holding Deposit not yet paid, and the landlord had accepted an offer from another party, so please contact us urgently. We intended to explained the landlord had decided refused the bathroom cabinet. Despite this being a deal breaker, out of courtesy we intended a discussion to allow the opportunity for a change of mind should there be one. When we did not receive a response, we closed the application link which sends an auto email stating the closure of the application link, and we did not receive any contact from that course of action. We eventually accepted a Holding Deposit from another party on 20th February on the landlords’ instructions. Leane often works remotely covering emails from the train and has experienced technical issues with the signature footer on her email account, therefore not appeared as a professional company email footer. We can only apologise for any issues we have caused during this process.
★★★★★ 1/5
TrustpilotIncompetent at every level
Agree with the comments on SAB (Cambridge) especially the rudeness of Noreen Farrow. I had to deal with SAB in early April was because of a water leak from a property managed by them which affected my apartment and which the owner of the offending property took no direct responsibility. SAB's emergency hotline was not managed at the weekend, had to leave a message and someone eventually calls back. There was no urgent action by SAB to get in contact and I was directed from their letting department to estate management had hence Noreen Farrow. She demanded I obtain insurance quotes for the damage caused by their clients' apartment and refused to consider compensation for damage to the electrics and the fact that I had to use alternative accommodation. SAB were not even initially interested in viewing the damage for their own assessment but later, reluctantly, obtained one quote through their preferred building contractors (Hadley Property Services). These contractors quoted £3676, the lower of two insurance quotes. Hadley Property Services then subcontracted the work to an unvetted semi-skilled builder (and unskilled assistant) who informed me the work was valued at £2k. The partial reinstatement work was extremely poor and took many days longer than originally stated. The main contractor never visited to check the work had been completed (still not complete and its now October) and SAB has never been in touch. SAB's insurance company may wish to get in contact to find out how much they have been ripped off. If there's a next time then I will follow a legal route directly with the owner. The mismanagement and rudeness of SAB means as an owner I would never ever consider to have property managed by them as I would not want them treating neighbours like they did with me. I will never consider using Hadley Property Services either as a direct result of this.SAB may respond by saying they dont have any record of who I am. That fine because I will update this review with one of the rude emails I received from them from the 8th April 2024.
Robert · 18 October 2024
★★★★★ 1/5
TrustpilotIf there was a minus I would give it! Horrible SAB!!
If there was a minus I would give it.The director is unreliable and misses AGM'sThe lady in accounts is Liar and spreads rubbish.They just take money for management and do nothing in return.Promises broken.Meetings missedWork not done.They really are the worst of the worst! In short I do not recommend these guys! AVOID.After seeing this reply below I can assure you this was not the case, I have lived at this abode for 23 years, and everyone complained about Sab but never voiced it to them directly hence I was the whipping boy! As for turning up for every meeting, that is untrue and we still have accounts of when they didn't.The work they done was minimal and singling me out is slanderous and farcical.There were at least 2 others that also refused to pay up arrears on time due to them being a bad management company and to reiterate every one in the 9 flats moaned about SAB's services.We are now with another managing company who has gone through our accounts and said SAB were unprofessional and did not manage our accounts properly and let us in a bad state on purpose when we parted company! These guys are well known over Cambridgeshire for being a bad company and treating clients badly.I will hold my hands up to verbal abuse to them as I was very unwell with mental health at the time but it was also justified to some extent with abusive and rude letters from them...the last thing this company will do is also admit they were also to blame for bad relations.Why would I make up stuff? O have better things to do then lie!As regards to protecting people identity?? Eh? They have already lied due to replying to and old client! Me!and my name is there for all to see....point proven lololololol..The member of staff mentioned is 1 of the 3 directors...it's to show he can't be trusted to tu n up to meetings and AGMs....they also threatened us with saying who are we going to find cheaper for the price they manage for!? We were in the process of finding a better property management so ironic it is due to we were trying to get rid of them...we challenged them on matters and have used me as a Scapegoat...They also gave out private and confidential information about my account arrears to other members of the flats which again SAB say they don't do! and they also said I was the only one that had fallen behind with my payments and they also said I refused to pay! Lol....the reason I found this funny is because there were 2 other flats that were behind with paying money but I know for fact at least 1 flat did actually refuse to pay due to lack of work done by SAB.When ever they done the accounts, it was minimal and it was sparse and very unprofessional.I have removed the members of staff names...aka director and accountant but I feel that SAB has broken confidential rules by basically implying me...yet again something they say they don't do lol..Point proven!All of the reviews seem to echo the same same theme about these Muppets.Most of the replies start off the same old lies and BS from SAB lol..funny that...tbh, if people could be bothered there would be more negative reviews.SAB also have a high turn over of staff...again, funny that...
Matt · 28 January 2022
Agent replied · 15 June 2024
We take all reviews seriously and we accept responsibility when we fail to deliver, and we will always apologise where apologies are due. We can only reply to this review in a way that protects the privacy of all parties including the complainant which limits what we are able to say. Our Estate Management department managed a building related to this review and after receiving verbal abuse from one lease holder on a consistent basis we made the decision to cease our management. Our staff deserve to be treated with respect and should not be subjected to the abuse received. We received no complaints from other lease holders for this Estate, we attended every AGM that was arranged (at which other lease holders were present but the complainant in this case did not attend any). We went over and above what is required of a managing agent in that we continued to manage the building including necessary maintenance and health and safety matters leaving us with invoices from third party contractors we had instructed but often had no funds to pay these as a lease holder was in arrears. We deal with many buildings and many leaseholders of whom we have good relations. We accept we are not perfect, but we do uphold high standards. This reviewer does not recommend our services which we find ironic as it was our decision to cease managing the property which is something we do not take lightly as we do feel a duty of care to the other lease holders who treated us in a professional manner. We feel this is an unfair review not just of our company but extremely unfair to personally name members of staff in this way.
★★★★★ 5/5
TrustpilotHighly Recommend Property Management
Rajinder · 19 August 2026
★★★★★ 5/5
TrustpilotWithout doubt SAB are the best letting…
Without doubt SAB are the best letting agents I have ever dealt with (and I have dealt with a few!). They are incredibly proactive and get things done promptly and efficiently which is excellent for my tenants and me as a Landlord. I cannot praise them enough or indeed thank them enough for all they do for me. Victoria Mitchell
Victoria · 4 June 2026
★★★★★ 5/5
TrustpilotGood service and support
Renting a property can be time consuming and stressful. Abbie Hewson at Saint Andrews Bureau gives me full support on finding, managing and dealing with my tenants and property maintenance. SAB also make sure I am aware of the legal side of property rental which has changed quite a lot recently. I have used SAB for over 3 years now and I am happy with their service.
Jenny · 27 March 2026
★★★★★ 5/5
Trustpilot12 years with SAB
We have had services from SAB for over 12 years. We are always happy with their communication and willingness to help. We feel strongly that we made the right choice choosing them to rent/manage our property all those years ago. Huge thank you to all the team.
Rachel · 2 July 2026
★★★★★ 5/5
TrustpilotProperty services delivered by friendly and caring staff
We have enjoyed the professional services of Saint Andrews Bureau for more than 30 years. The staff have always been friendly, courteous and most helpful. I would recommend this company to anyone looking at the property market in the UK.
Costas · 6 August 2026
★★★★★ 5/5
TrustpilotI’ve had a lovely experience renting…
I’ve had a lovely experience renting through SAB (the Longstanton branch) since I arrived in the UK in 2018. They are always easy to deal with, have often petitioned on my behalf, and have been excellent at getting things fixed when required with great response times.
T · 19 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
