Trusted Agent profile · Royston
★★★★★
83 reviews across 3 platforms
Estates House, 4 Fish Hill, Royston, SG8 9JN
SAB Saint Andrews Bureau Ltd's office in Royston, at Estates House, is rated 3.7 out of 5 across 83 reviews on three platforms, including 8 Google reviews rated 3.5.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
TrustpilotAn excellent service from SAB
We have used SAB for several years and we have found them to be extremely efficient, organised and consistently offer an excellent service. They pay great attention to detail and use high quality tradespeople to complete jobs on time. I would highly recommend the SAB team.
5/5
TrustpilotLovely people
I was living in a flat for just under 5 years and whenever there was an issue SAB always responded as soon as soon as they could. Every person I've encountered has been lovely. No problem is too big. Thank you for such a good experience.
5/5
TrustpilotHighly professional and responsive team…
I have been with SAB for almost 10 years and have five properties. The team is a highly professional and responsive team with a personal touch. Whenever there is an issue they always have a solution to resolve.
5/5
TrustpilotI can only speak for the Longstanton…
I can only speak for the Longstanton branch who I cannot praise highly enough. They are always, friendly helpful and efficient. If I have any sort of problem with my flat I'm sure that they will help or point me in the correct direction.
5/5
TrustpilotProfessional Advice - Managed and Let Only Services
Professional Advice provided in a clear & timely manner. We have used SAB for managed and let only services for in excess of 10 years across our portfolio of properties - the service & support levels are consistent, attention to detail second to none.
5/5
TrustpilotExcellent customer service
A great team at Royston. Used them to find me a tenant. The people they found have been excellent. They answered all my questions promptly and comprehensively keeping me updated with every step of the procedure. I will be using them again.
1/5
TrustpilotAvoid these people
Avoid these people! We were told that we had secured a property from them only to find out 48 hours from someone else. This industry has a poor reputation and with this sort of behaviour its pretty clear why. I can't see why any landlord would use them and I'd urge tenants to be cautious about renting through them
We are always saddened to see a poor review and we are sorry this was your experience. We have investigated the situation and our findings show that you submitted your request to apply for the property to us on 23rd December, and we had informed you that the landlord had already accepted another applicant, but we would put yours forward in case the approved potential applicants did not complete the full application process to proceed. On 5th January we informed you that the landlord had agreed to accept you as a potential applicant as the first approved party had not yet completed the application process to proceed (and they were not responding to our communications). Therefore, the first approved party and yourself both had a link to allow you to complete the application online for the property. We sent you the link to apply at 9:55 am on 5th January and you replied to us on the evening of 6th January saying you had not yet had time to apply within those two days. In the meantime, on 7th January the first party who had been approved used their link to complete the application and pay the Holding Deposit. We then received a notification from the online platform we use for applications to confirm this application was completed and the Holding Deposit was paid and we therefore had to inform you that the other applicant had completed. We appreciate the frustration for you in this situation however it was beyond our control once two parties had been approved and had the opportunity to apply. Had we received replies from the first party to be aware they were still interested we would have certainly communicated this to you however we did not hence our reason for asking the landlord if they wished to consider you to give you the opportunity to apply. The link we provided to you on the morning of 5th January included all the terms and conditions and this states that an application is not considered accepted, and the property is not taken off the market until the Holding Deposit is received. Again we can only apologise for the course of events leading to this disappointment and will review our procedure to determine what we can learn from this for future clients.
5/5
TrustpilotI rented with them for ten years. Very happily.
I rented with them for ten years. They were superb. I played my part by never missing a rent payment and by not making excessive demands or nit-picking. So when there was a problem, for example the washing machine broke or the boiler wasn't working efficiently, they replaced them with brand new ones immediately. I was very impressed by the friendliness of the workmen whom I met over the years, who provided the statuatory checks, such as the gas safety check, and I was always impressed by the professionalism and commonsense of Kane, the managing director. He would fix problems often before they happened, such as getting workmen in to clear ivy away, or to replace a fence that was looking rundown. I found over time that they had the property's best interest at heart and they were always fair to me. I stayed far longer than I intended to rent for, and it's true that the annual rent increase was a pain and a drain, but the professionalism of the company meant I always felt safe and secure living in a property managed by them.
5/5
TrustpilotBrilliant service from SAB
Brilliant service from SAB. My experience was with the branch in Ware and with Leane in particular I can not fault them or her. Always keeping me updated with my property and never had an issue. Would Highly recommend
5/5
TrustpilotSAB a highly professional agency …
SAB has managed up to five properties of mine continuously over a 25 year period. They have always been highly efficient, prompt and professional. I would strongly recommend them as a rental agency.
5/5
TrustpilotConor Jackson has been fantastic. Would recommend SAB
Conor (my property manager) has been fantastic. Replying quickly and politely and sorting things out quickly and sensibly and with minimal fuss when there are minor issues.
5/5
TrustpilotKnowledgably and friendly staff inspire confidence and peace of mind.
All of the staff at the branch of St Andrews Bureau, (SAB), with whom I deal are very helpful. They are very knowledgeable about current letting legislation and offer advice accordingly.
1/5
TrustpilotSAB's disgusting conduct
SAB's conduct during my 12 months renting from them have been subject to upheld complaints with NHDC Environmental health and the Property Ombudsman - avoid these people at all costs, their hygiene standards are vile and their attitude to honestly reprehensible..Avoid at all costs and use a professional letting agent instead..
5/5
TrustpilotAn excellent team of very hard working…
An excellent team of very hard working and friendly people. They always go the extra mile to complete tasks and keep the landlord informed. I would highly recommend SAB.
1/5
TrustpilotAvoid
AvoidGive false informationDeserve negative score if possibleUpdate: I managed to rent another property at double length of the contract. Both letting agents are dealing with Goodlord. So All of their reply is false. Because I was accepted by Goodlord.Update : I received my money back after making a complaint to ombudsman
We are not able to state the details of the matter on this public domain due to GDPR (Data Protection). It is therefore not possible for us to state the facts on the matter to explain or defend our position. Having investigated the matter we can however confirm that the documentation in place asks clear questions and we process applications based on the answers given. We processed an application in good faith based on the information we were given and feel it is unfair to hold us responsible for information being made available to us by a third party referee that contradicts what we were initially given. We of course understand the frustration for the applicant in the outcome however leaving a negative review on a matter outside of our control feels unfair on our team who worked hard on the application in the belief it would progress into a tenancy.
5/5
TrustpilotWe have been with SAB for nearly 10 years
We have been with SAB for nearly 10 years now and have always been extremely impressed with the professional and efficient service we have received.
5/5
TrustpilotSAB's record over many years
SAB have managed our dozen or so BTL properties for over 20 years. They are excellent at finding new tenants, vetting them and managing the maintenance. Thoroughly recommended
5/5
TrustpilotGreat service . . . from a local company
Professional staff, local office and always very helpful. SAB have been my sole point of call for over 15 years.
5/5
Trustpilotwe are pleased with the services of SAB…in their professsionalism
we are pleased with the services of SAB in our first property by:
1/5
TrustpilotIt's horrible they can't make up their…
It's horrible they can't make up their mind if the property is taken or not. This has happened twice, why show me a property if you had no idea of giving it out? I could clearly see it available on the site.
5/5
GoogleAlways extremely helpful and professional.
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
1/5
TrustpilotLack of professionalism.
I was amazed at the lack of understanding and professionalism of this agency! I had a bad experience with Agent Abbie. Good to train your agents to be more attentive to their applicants.
1/5
TrustpilotDo not use this company
Do not use this company! Horrible staff! Rude letters demanding money!Work not done!Etc.Beware! Avoid at all costs!I am not using my real name and I certainly regrettably used your services!
We have searched our database and can not find this name linked to our company. We would welcome the opportunity to deal with any complaint and request this is sent to us directly to investigate.
5/5
TrustpilotExcellent agent always willing to get…
Excellent agent always willing to get problems dealt with quickly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
SAB Saint Andrews Bureau Ltd's Royston office has 83 reviews across three platforms: 8 on Google, 1 on Facebook, 74 on Trustpilot (across the whole business).
SAB Saint Andrews Bureau Ltd Royston is rated 3.7 out of 5 across all 83 reviews, and 3.5 out of 5 on Google from 8 reviews.
SAB Saint Andrews Bureau Ltd Royston, Estates House, 4 Fish Hill, Royston, SG8 9JN.
