Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I had a wonderful experience with SAB and are so happy we chose to rent through them. From the start, Lauren Cash was quick to arrange our virtual viewing and was happy to work with me even though I wasn’t yet living in the UK. She followed up promptly on all our questions and was patient and supportive throughout the process.
Anya Fitch was also extremely helpful, always responding quickly and making sure everything was in place for a smooth move-in. We absolutely love the home, and even after moving in, SAB has been proactive in scheduling maintenance they noticed was needed without us having to ask.
We highly recommend SAB to anyone looking for a professional and attentive property renting agency.
Chloe · 16 February 2026
Agent replied · 16 April 2026
Thank you, Chloe, for your wonderful feedback! We're thrilled to hear that you and your husband had such a positive experience with SAB Property. It's great to know that Lauren and Anya provided the support you needed during your move. We strive to ensure a seamless process for our clients, and your recommendation means a lot to us. If you need any further assistance, please feel free to reach out!
★★★★★ 5/5
GoogleI have been renting with SAB for 4 years, and it was a truly great experience. Ariuna Richards, our agent, was very responsive and helpful at every step, she would respond within an hour most times. There were no conflicts during our renting period, and any issue we had was solved very quickly. I cannot compare with other agencies, but I do not know how anyone else could top SAB's performance.
Modestas · 16 March 2026
Agent replied · 16 April 2026
Thank you, Modestas, for your wonderful review! We're thrilled to hear that your experience with SAB Property has been so positive over the past four years. Ariuna is indeed a valued member of our team, and it's great to know that her responsiveness and support made a difference during your renting period. We pride ourselves on our commitment to our clients, and your feedback reaffirms our efforts. If you need anything in the future, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotMany Thanks to SAB's Longstanton Branch
We have been tenants at SAB's Longstanton Branch for five years and are very happy with their reliable service. Especially our agent, Tracey, who has been highly professional and supportive since the start of our tenancy. Every issue we encountered with the property was resolved efficiently and immediately by specialists in their professions. Tracey and her team were really helpful and provided us with timely information. We greatly appreciate their hard work and highly recommend SAB's Longstanton Branch as a property specialist.
Berk · 21 August 2026
★★★★★ 3/5
TrustpilotBe careful with cleaning
1-bedroom flat rented in Cambridge for 10 months. Landlord was excellent. But 2 episodes of cleaning-related problems with SAB. 1st - flat was left extremely dusty after bathroom refurbishment during tenancy, the first cleaner instructed by SAB did a dismal job and a second cleaner had to return to complete the work. 2nd - SAB arranged professional cleaner at the end of the contract, fee was very high for the small amount of work done in a small 1-bedroom flat, without a quote being agreed to beforehand. Rest of experience with SAB was good.
Rich · 20 August 2026
★★★★★ 1/5
TrustpilotAwful experience
I had an awful experience. The agent showing me the property asked me to take my shoes off, even though the property was clearly not cleaned. I had viewed a few properties already, and no one ever asked me to do that, but I didn't mind a the time as I was really interested in the property. I really liked the place, and I applied the same day. I was told to wait 10 working days for a response from the owner. It seemed like quite a lot, especially since most agencies give you an answer within 1-2 working days. After 10 days passed, I called the office a couple of days in a row asking about updates because I really loved the place and wanted to rent it asap. Each time, the lady from the office told me there was no response from the owner despite 10 days passing. I eventually stopped asking, thinking that perhaps I just needed to wait a bit longer and I'd get a reply. As of now, I can see on Zoopla that the let has been agreed, I'm guessing for another tenant. I was not notified, despite the lady on the phone telling me that the agent would give me an update as soon as the owner replied. I just think it's incredibly inconsiderate and unprofessional, especially since I asked for an update multiple times. Next time, if you see someone is interested in the property and you don't want to rent to them, just be honest with them and don't waste people's time.
Martha · 25 August 2026
Agent replied · 24 September 2026
We are sorry to hear of your experience. We can see in this case we received several applications for the property and the landlord was away, asking us to allow time for them to decide on their return. Even then we had to chase for a response which is unusual as landlords are usually keen to make a prompt decision which allows us to keep all parties informed promptly. According to our records each interested party was updated of the decision on the same day it was set to ‘let agreed’ so we are sorry to hear you did not get this call/ receive a voicemail. This was a genuine oversight on our part and not a reflection of how we usually manage applications.
★★★★★ 5/5
TrustpilotRecommend SAB
We have been tenants through SAB for nearly two years and have had a very positive experience. Throughout our tenancy, Abbie Hewson has been consistently responsive, helpful, professional, and friendly. Whenever we had a question or needed assistance, she dealt with matters promptly and kept us well informed, which made the process straightforward and stress-free. It has been a pleasure working with her, and we would happily recommend SAB to prospective tenants.
Avishai · 16 June 2026
★★★★★ 5/5
TrustpilotWe’ve been with Sab Longstaton Branch…
We’ve been with Sab Longstaton Branch for 4 years now and all I can say is that Tracey,our lovely agent,has done everything for us to ensure we have all we need to call the property a HOME.All our issues are sorted is such a short time and she has been available for us 24/7.Longstaton branch is a company we really hope to collaborate years to come and we highly recommend Tracey and the team!
Andreea · 15 May 2026
★★★★★ 5/5
TrustpilotWe’ve been with St Andrews for many…
We’ve been with St Andrews for many years and they’ve always gone above and beyond to sort out any issues, though few. They’ve been easy to contact and always been prompt in dealing with any problem we might have had. Kane Astin ( the owner ) has been not just professional and helpful, but also a polite, friendly human being. Thanks Kane for being as good and as nice as you are. Lorraine and Andy.
Lorraine · 28 April 2026
★★★★★ 1/5
TrustpilotAwful agency, unfair with tenants, terrible contractors
SAB is an awful agency; please avoid it. We rented a property from them for 6 years, and they still let us down several times. TWICE they let us down without hot water and heating in the winter (we have small children), because the boiler broke down, and they did not help with the repair. Their contractors are awful; they were rude (even shouting at us) and did a terrible job. Sometimes jobs had to be done several times because of this, which caused a lot of trouble and high costs for the landlord.
Melinda · 24 May 2026
Agent replied · 24 September 2026
We can appreciate it is an issue for anyone to have a boiler fail in winter. We dealt with this promptly and we took instructions from the landlord regarding all maintenance, so the landlord was informed. The boiler was under warrantee at the time, which the landlord wanted to use however once it was determined the parts required were not under warrantee we arranged for these to be replaced. Then the landlord asked for another contractor to attend to give a second opinion which caused a delay. Once the landlord approved the work, we had this done quickly. 5 electric heaters were supplied to provide heat. We always act quickly when a boiler fails however in this instance, we were reliant on the landlord approving works which were delayed for reasons beyond our control.
With regards to the deposit there was a gardening cost which the landlord requested be deducted. The tenant has a right to dispute any deductions via the TDS if an agreement with the landlord can not be reached. The amount deducted covered the gardening invoice in full.
★★★★★ 5/5
TrustpilotWonderful experience
I have been renting with SAB for 4 years, and it was a truly great experience. Ariuna Richards, our agent, was very responsive and helpful at every step, she would respond within an hour most times. There were no conflicts during our renting period, and any issue we had was solved very quickly. I cannot compare with other agencies, but I do not know how anyone else could top SAB's performance.
MODESTAS · 24 February 2026
★★★★★ 5/5
GoogleI have been renting with Sab for the last 5 years and I am very happy with their service. They are quick to reply and act whenever I needed help. My property manager Keisha was always friendly and helpful,and I would definitely recommend them to a friend.
Anna · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, Anna! We're thrilled to hear that you've had such a positive experience with us over the past five years. Keisha and the team strive to provide excellent service, and it's wonderful to know that we met your expectations. We appreciate your recommendation and look forward to continuing to assist you!
★★★★★ 5/5
GoogleI recently rented a house for six months with SAB in Cambridge while on a short-term stay, and I couldn't be happier with their service. I had to complete the entire process from another country, and SAB made it incredibly smooth.
They were consistently quick and courteous in their responses to all my emails, both during the rental process and after I moved in.
[Edit after 6 months]
I moved out after my contract ended, and the exit process was very easy and smooth. During my tenancy, whenever I needed help, I received quick and responsive support.
Mert · 16 January 2026
Agent replied · 9 September 2025
Thank you, Mert! We're thrilled to hear that you had a smooth experience renting with us at SAB Property. Our team is dedicated to providing excellent service, even from afar. If you need assistance in the future, feel free to reach out. Enjoy your time in Cambridge!
★★★★★ 2/5
GoogleTHIEVES. We rented with them once and some friends of ours thrice, every time they kept half of the deposit for the most absurd reasons. For us, we were told the dish washer was dirty (which is funny because we never used it, not even once!) and there were cardboard boxes in the paper bin (if waste sorting day wasn't before our departure what were we supposed to do?). Not honest. The only good thing is that if there is an issue, they have the form online and they are very efficient in calling fast a plumber or others (there is also to consider that the rent is skyrocket high also because part of the maintenance). However, the owners and them don't do any maintenance themselves at all. When we arrived, there wasn't even the fridge, the bathroom has always been full of mould and the washing machine was clogged and with a disgusting smell.
TheCrimson · 16 December 2025
Agent replied · 16 April 2026
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
All tenant deposits are protected in a government-approved scheme, and any deductions must be agreed with the tenant; it is not possible for a landlord or agent to simply retain part of a deposit. Tenants also have access to an independent dispute resolution service if required.
We do appreciate your positive comments regarding our prompt response to maintenance issues. Rental prices are set in line with market conditions, and unfortunately rents have risen significantly in recent years.
If you wish to discuss any specific concerns further, please feel free to contact us directly.
★★★★★ 1/5
TrustpilotAwful experience
As a tenant, I expect a basic level of support and professionalism, but unfortunately this agency has not met that standard. I’ve left feeling frustrated and extremely stressed rather than reassured. I wouldn’t recommend them to anyone looking for a responsive or reliable service. Barely anything was fixed while in tenancy while rent kept increasing. I paid for regular window cleaning and bin cleaning for the entire tenancy and yet they had the audacity to deny this and take my deposit for this.
Natasha · 9 December 2025
Agent replied · 24 January 2026
We are always saddened to read a review where a tenant is not satisfied. This is not an appropriate platform to respond to the details but we are waiting for a reply following the checkout so the deposit can be resolved, as thus far no deductions have been made. The landlord has stipulated a list of deductions they wish to make but nothing has concluded as we have not yet received a reply from the tenants. As the managing agent we are reliant upon information given to us by a landlord which we then supply to tenants, and we require the landlord’s instructions to proceed with repairs. We appreciate there can be frustrations at times, as landlords and tenants do not always agree. We tried to assist as much as we have been able to in our position and this has included numerous calls made by us to provide necessary information and assistance and staff taking time out outside office hours to assist more than once recently. We would deal with any complaint about SAB seriously should we receive one.
★★★★★ 5/5
TrustpilotAimee and her team at Saint Andrews…
Aimee and her team at Saint Andrews Bureau were exceptional. They made my tenancy experience smooth and stress-free, and were always responsive and helpful whenever I had any questions or concerns.
Preethu · 6 August 2026
★★★★★ 5/5
GoogleAs a tenant of SAB over the past 10 years, I have found them to be prompt in attending to repairs, clear and efficient in communication and very reasonable and fair in regard to any issues that have arisen. The teams they have sent in to do painting, repairs and garden work have always been polite, friendly and professional. I really appreciate the enduring quality of the professional relationship we have with their property managers. This continuity has assisted us greatly in achieving our own goals over time; I recommend the company to any prospective tenant.
Amy · 16 November 2025
Agent replied · 16 April 2026
Thank you, Amy, for your wonderful review! We're thrilled to hear about your positive experiences with our team over the past 10 years. Providing prompt service and maintaining clear communication is our priority. We appreciate your trust in us and are delighted that our efforts have helped you achieve your goals. Your recommendation means a lot to us! If you ever need anything, we're just a call away.
★★★★★ 5/5
TrustpilotAs a tenant being managed by SAB for 25…
As a tenant being managed by SAB for 25 years, we would like to thank Kane and all the staff for the excellent service they have provided. Any issues have always been dealt with efficiently and at a time to suit us.
Teresa · 28 April 2026
★★★★★ 5/5
TrustpilotFive star recommendation for Saint Andrews Bureau, Cambridge, UK
I would like to highly recommend Saint Andrews Bureau if you are looking for genuinely excellent property management. SAB has managed two properties for me since 2013, which speaks for itself in a competitive market. At all times I have found the property managers to be highly professional, attentive and friendly, as are the administrative staff. Whenever issues arise, as they do from time to time, I am informed immediately and any problems are resolved promptly. That is the service I expect and receive. With their management expertise I can rest easy knowing that both my properties and tenants are respected and looked after. The service has been faultless.
Jane · 30 April 2025
★★★★★ 5/5
TrustpilotAs an RICS registered chartered…
As an RICS registered chartered surveyor living away from Cambridge I have used SAB to manage rental properties in Cambridge over the last 25 years. In that time they have been a great help in expanding the portfolio from 4 properties to over 25. The expansion has been all ‘build to let’ projects. Kane and his team have helped with advice throughout keeping a ‘market’ eye on the design process through to build completion then taking over to prepare for letting including furnishings as required.
Charlie · 28 April 2025
★★★★★ 1/5
GoogleLiving in the flat I rented from this letting agency was a nightmare. The flat was on 25 Regent Terrace. When I moved in the flat was very dirty. The carpet, mattress and living room furniture were dirty and with an awful odor about them. The fridge smelled of rotten food. These issues were ignored in the inventory of the move and instead wrote that the state of the apartment was "professionally clean". The flat had a constant smell of mould and the agent brushed off by claiming it was caused by my kitchen and the restaurant outside. I discovered black mould under the carpets. The agents claimed that this could be caused by the shower leak and tried to shut down my complaint by blaming me for the mould. I did not know what I could raise a formal complaint and take this agent to court as I know now that the presence of mould is a serious offence of the tenancy and they tried to mislead me about it.
Joe · 16 October 2025
Agent replied · 24 August 2024
Thank you for your feedback. We’re sorry to hear about your experience, though the situation you’ve mentioned seems to relate to a past tenancy. Please be assured that we take all reports of damp and mould seriously. While Awaab’s Law currently applies to the social housing sector, our company follows its principles as part of our commitment to maintaining safe and healthy homes. If you’re able to share any further information or context regarding your experience, we would be happy to review the matter internally to ensure it’s fully investigated.
★★★★★ 2/5
GoogleFrom day one SAB have proven to be very difficult and I've tried my best to be objective and fair but their failings are consistent. When a problem arises, they do everything they can to put the onus and cost on the tenant, including making ridiculous amateur errors that it is then on you to point out their mistakes, wasting your time making you do their job. They offer no solutions and have no creative thinking but I can only imagine this is because the majority of their staff are 18 years of age, have recently graduated local sixth form centres and colleges, walked straight into a job here with a minimal pass in BTEC Business, and are not up to the task. Certainly there is some effort with customer service, the staff are seemingly not bad people, but they are naïve, lack creative thinking, there's no love of the job for sure, but worst of all is their obvious inability required for the role and a lack of skills that make life difficult and frustrating for the tenant. They are an unnecessary middle man. I would avoid unless renting via them unless there is no other choice.
Edit following SAB response: They took my creative thinking comment to be a criticism that they wouldn’t work outside of the law. This is a misinterpretation. In the example they clearly thought I had in mind (because they know they were a disappointment) they were totally oblivious to the multiple ways their chosen 3rd party, Goodlord, could carry out their relevant checks. It was up to I and my wife to go to the Goodlord website when SAB simply said “we’ve only ever done things this one way, we don’t know what to do”. So when I was talking about “creative thinking”, I meant something more akin to problem solving.
The real problem is that I didn’t mention an example because it’s been multiple times. Last week I had to waste my time contacting them because they told me I was liable for a bill dated for a period ending 16th of June, when our tenancy began on the 17th. Ultimately showing that they can’t read, or understand dates. When this risks bailiffs coming to us, or a misunderstanding affecting our credit rating, I really think these mistakes are unacceptable. Anyone would except SAB who think i’m unfairly picking on them obviously.
As for them saying my comments on their staffs credentials were unkind and untrue, again, I checked the “linked in” profile for whom I was corresponding with because I was in disbelief at their lackluster efforts. Of course there was generalization and allusion to their staff as a whole m because I hardly wanted to name and shame their inexperienced eighteen year olds who are still learning, but I calling me a liar is hardly tactful.
They can shirk responsibility and try and cover their iniquities with a desperate defensive reply but you need only interact with their staff once to realize i’m being completely honest, reasonable, and objective and that they need to do better. Otherwise they wouldn’t have such a depressing collection of reviews from tenants and a rating evened out only by the presence of their landlords and contractors who I can only imagine must enjoy a premium service.
James · 23 August 2025
Agent replied · 9 October 2025
Hi James,
Feedback is always welcomed, and we do take onboard all feedback. The Tenant application and referencing process is very regulated and has strict policies, being “creative” isn’t an option and we would not be doing our job if we didn’t follow these procedures and policies.
The requirements set for referencing to conclude with a satisfactory report are set out to ensure a landlord is complaint with insurance policies, which would be void otherwise.
You are absolutely entitled to your opinion but when you are referring to our team members in this way it’s not nice for them to read this especially when this is untrue.
We appreciate it can be frustrating for applicants when they do not meet the criteria and in this situation every available alternative was offered.
★★★★★ 5/5
TrustpilotTracey and Jordan - Longstanton branch
Jordan and Tracey at the Longstanton branch were by far the best consultants we've ever come across. Thank you for all your help. Incredible support and responsiveness every step of the way, and going the extra mile to make sure things are set up good and proper. Any potential "issue" was dealt with and solved so proactively that it did not have time to turn into anything significant. The property was also prepared splendidly, very practically and efficiently, with the tenants needs in mind, lacking absolutely nothing, miles away from common attitudes elsewhere of "let's just glaze over any issues just to get it rented, and then not our problem anymore". Last but not least, made us feel incredibly welcomed. If we decide to buy in the area we will 100% work with you, no question about it.
Cristian · 27 May 2026
★★★★★ 5/5
GoogleI live abroad and rent out my house in the UK and have recently changed agents to SAB. The handover between agents was smooth and SAB have already done a good job managing a change-over of tenants. I personally really value having a single go-to as my property manager, who is easy to contact and responsive to my queries and requests, as this gives me piece of mind letting out my house while overseas. So far I have experienced all of these things, so I am very satisfied with their service. Thank you SAB!
Ruth · 19 August 2025
Agent replied · 9 September 2025
Thank you, Ruth, for your fantastic review! We're thrilled to hear that the transition to SAB has been smooth and that our team is providing you with the peace of mind you need while managing your property from abroad. Your satisfaction is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out anytime!
★★★★★ 1/5
GoogleEverything was good till the time we left. We made sure we left the house better than we found it. As a thank you they threatened us to take our money for "cleaning fee". They never raised the matter with the TDS and they were harassing us to give them money... No words for them...
Konstantina · 14 October 2024
Agent replied · 16 April 2026
We appreciate you stating that everything was good throughout the tenancy. With regards to the end of tenancy checkout, some cleaning areas were highlighted, and we obtained a quote to have these attended to. When you raised your … More
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