Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been a tenant for last three years at a property managed by SAB. Connor Jackson is my property manager. He alongside SABs support team has been an incredible support. Their response time was almost immediate especially in couple of emergencies including plumbing & gas issues. Very approachable & transparent in the dealings. Have thoroughly enjoyed their support. Thank you
Dileep · 25 August 2021
Agent replied · 24 August 2024
We are very proud of our team here at SAB so thank you for giving them such a positive review as it’s a real boost.
★★★★★ 5/5
TrustpilotI’ve had a lovely experience renting…
I’ve had a lovely experience renting through SAB (the Longstanton branch) since I arrived in the UK in 2018. They are always easy to deal with, have often petitioned on my behalf, and have been excellent at getting things fixed when required with great response times.
T · 19 May 2026
★★★★★ 5/5
TrustpilotRecommended without hesitation.
We moved to SAB for two properties after working with a different agency in the same area. The difference has been an astounding improvement. The focus at SAB is on a top quality end-to-end process. We feel that our needs are properly recognised and are professionally executed to extremely high standards. Claire, Kane and Lauren have helped us so much over the years since we bought the properties in 2013. They and SAB as a team are recommended without reservation.
Jonathan · 20 May 2025
★★★★★ 1/5
GoogleWorst experience ever with such agency. I wouldn’t recommend anyone to rent anything with such people. We rented a house, we had so many problems with one person, Antonio Berruezo, police was also involved at all times. Previously many tenants had to also leave because of this person. Agency didn’t do anything about it. They never took care of our safety or any good condition at all for us to be living in a ok place but just asking for rent at the end of each month. They just care about ripping you out. Worst experience of my entire life. Had to leave property two months in advance but still paying for it. They didn’t care but sending me emails all day asking for money. Such a disgrace.
Anónimo · 23 November 2023
Agent replied · 22 November 2024
The agent is not party to the tenancy agreement however did everything possible to assist. The landlord also tried but it was extremely limited. Tenants on a jointed a severally liable tenancy agreement can best be described as a family, and it is not for a landlord or agent to get involved in a family dispute. The rental amount is one total sum and not set out in the tenancy agreement as individual amounts per person. The landlord therefore requested the full rent to be paid for each months the property was occupied. Advise was given where possible including which authorities to involved where appropriate.
★★★★★ 5/5
TrustpilotSAB are an excellent property agent
SAB are an excellent property agent, we have been letting our houses in Cambridge with them for many years, and the service is first class. They deal with tenants in a very fair and supportive manner which fits in well with our ethics. You can really judge a business when issues arise and recently we had one while renovations were carried out, which SAB resolved quickly, professionally and fairly. I would highly recommend SAB to look after your property or to use to rent a property through.
Lisa · 30 April 2025
★★★★★ 5/5
TrustpilotThe excellent service I wanted
St Andrews Bureau have fully managed up to 8 properties for us in Cambridge since early 2017. In that time I have had excellent and prompt service and communications from them and they have dealt with tenants in the considerate and pragmatic way that I would have wanted. They have also dealt with repairs promptly and pragmatically but referred to me for views or approval where I have asked them to. I have had a single point of prime contact for all matters as well as having other members of SAB who have remained constant and known to me. SAB have given me the service and advice that I need and I am very satisfied with the comfort it brings.
Laurence · 28 April 2025
★★★★★ 1/5
GoogleWorst experience ever with such agency. I wouldn’t recommend anyone to rent anything with such people. We rented a house, we had so many problems with one person, Antonio Berruezo, police was also involved at all times. Previously many tenants had to also leave because of this person. Agency didn’t do anything about it. They never took care of our safety or any good condition at all for us to be living in a ok place but just asking for rent at the end of each month. They just care about ripping you out. Worst experience of my entire life. Had to leave property two months in advance but still paying for it. They didn’t care but sending me emails all day asking for money. Such a disgrace.
DIANA · 24 October 2023
Agent replied · 23 October 2024
The agent is not party to the tenancy agreement however did everything possible to assist. The landlord also tried but it was extremely limited. Tenants on a jointed a severally liable tenancy agreement can best be described as a family, and it is not for a landlord or agent to get involved in a family dispute. The rental amount is one total sum and not set out in the tenancy agreement as individual amounts per person. The landlord therefore requested the full rent to be paid for each months the property was occupied. Advise was given where possible including which authorities to involved where appropriate.
★★★★★ 5/5
GoogleBeen renting from them for about 8 months - i can say George is really responsive, very helpful - whenever i had a problem i turned to him. Good agency, good homes for rent!
Daniel · 25 August 2023
Agent replied · 24 August 2024
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
★★★★★ 5/5
TrustpilotSuperb service
Superb service, Claire and her team have looked after our family for 15 years renting our properties and keeping them in tune.The steady tenants is a tribute to their efforts.
James · 28 April 2025
★★★★★ 5/5
GoogleI recently did a tenancy changeover with SAB and they were really helpful. Lucy was very nice and always ready to help. She got back to me very fast every time and made the process much easier. Would definitely recommend. Some of the best agency experience I've had so far.PositiveResponsiveness, Professionalism
Laetitia · 25 August 2021
Agent replied · 24 August 2024
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
★★★★★ 1/5
GoogleWorst experience ever with such agency. I wouldn’t recommend anyone to rent anything with such people. We rented a house, we had so many problems with one person, Antonio Berruezo, police was also involved at all times. Previously many tenants had to also leave because of this person. Agency didn’t do anything about it. They never took care of our safety or any good condition at all for us to be living in a ok place but just asking for rent at the end of each month. They just care about ripping you out. Worst experience of my entire life. Had to leave property two months in advance but still paying for it. They didn’t care but sending me emails all day asking for money. Such a disgrace.
Diana · 25 August 2023
Agent replied · 24 August 2024
The agent is not party to the tenancy agreement however did everything possible to assist. The landlord also tried but it was extremely limited. Tenants on a jointed a severally liable tenancy agreement can best be described as a family, and it is not for a landlord or agent to get involved in a family dispute. The rental amount is one total sum and not set out in the tenancy agreement as individual amounts per person. The landlord therefore requested the full rent to be paid for each months the property was occupied. Advise was given where possible including which authorities to involved where appropriate.
★★★★★ 5/5
FacebookWe Recently used Tiffens for the sale of our house, we would highly recommend them for anyone looking to sell their property, outstanding friendly professional service received from Caroline and staff, house sold within 2 weeks and they were always on hand to assist with any queries that we had, also updated us on a regular basis. Nothing was too much trouble. Thank you so much to everyone at Tiffens.
Karen · 28 June 2025
★★★★★ 5/5
TrustpilotFive Star Experience from over a decade with SAB
Have over a decade of rental experience with this company and it's been consistently first rate.
Adam · 19 September 2026
★★★★★ 1/5
GoogleThe rude agents will answer the phone and not disclose their name. I had mould prior to moving in. I have the holding fee, I don’t want to live in a mould infested flat, they have refuse to return my holding. Beware of Lauren Cash, they will tell you all kinds of excuse. Renter beware.
Beth · 13 November 2024
Agent replied · 16 April 2026
We find this review misleading as the Holding Deposit was refunded in full. The property was vacant for a period and viewings were carried out. Some mould formed on the window reveal where the property was not being ventilated as windows … More
★★★★★ 5/5
TrustpilotExcellent service from SAB (Cambridge)
We have been tenants with SAB in Cambridge for the past 10 years, and we are exceptionally happy with the service we have received throughout this time.
InPost · 30 June 2026
★★★★★ 1/5
GoogleTerrible agency. Loves to make everything harder than it should right from letting to move out and everything in between.
Henchmen for landlords but don’t really care about the upkeep of the property and try hard to shift the blame to tenants and steal deposit.
Overall very inefficient and unpleasant to deal with.
GT · 16 November 2025
★★★★★ 5/5
GoogleStaff of SAB Cambridge Office were good because they handled my enquiry very quickly when my family rent an apartment last year, and I was given assistance and advice throughout the whole process. Very happy with their services.
Kam · 25 August 2022
Agent replied · 24 August 2024
Thank you very much for taking your time to leave us a positive review. We really do appreciate it
★★★★★ 5/5
GoogleI have been with SAB for over 10 years now and have always been extremely happy with the level of service and professionalism. They have always responded to emails and any issues that have arisen were always quickly rectified.
Oliver · 3 May 2025
Agent replied · 9 October 2025
Thank you so much for your continued trust and loyalty over the past 10 years! We're truly grateful for your kind words and are thrilled to hear that you've consistently had a positive experience with our team. Providing prompt, professional service is something we take great pride in, and it's wonderful to know that our efforts have made a difference. We look forward to continuing to support you in the years ahead!
★★★★★ 5/5
TrustpilotSAB have fully managed my properties…
SAB have fully managed my properties for almost 20 years. I appreciate having a single point of contact. Initially working with Colin, more recently with Claire both have been excellent always responding to me quickly and keeping me up to date with changes in legislation. Tenants usually stay for many years so must also be happy with the service received. I have recommended SAB to many friends that are also landlords.
The · 30 April 2025
★★★★★ 2/5
GoogleI believe it can depend on the agent that manages your tenancy. Unfortunately, I cannot say anything good about my experience with SAB. The agents were highly uninformed during the initial contract stages and my emails were never replied …
Olesya · 16 April 2025
Agent replied · 24 August 2024
Whilst SAB were dealing with this property it was with clear instructions from the landlord in how to specifically manage matters. Maintenance issue for example had to be forwarded to the landlord to then deal with and therefore SAB had no … More
★★★★★ 1/5
TrustpilotGet a break clause in your contract!
I would avoid renting from this company. They charged me a £330 fee to change the name of one of the named tenants on our contract. When asked for proof of these costs they would not provide any. 2 years ago we did a similar name change and were charged £175. When asked why the fee had almost doubled they said 'Landlord’s contract and their fee has been reviewed since then'. When asked if we were notified of these changes they avoided my question, instead referring me to a clause in the contract stating they can charge a £50 admin fee plus any 'reasonable' costs incurred by the name change. When asked, they failed to provide a justification for the increase in 'reasonable' costs for the name change between 2022 and now. Because I am the one 'breaking' the fixed term contract without a break clause (despite the fact a replacement tenant has been found) they are threatening to not change the named tenant unless the fee has been paid. I'm not sure if this is legal (see Tenant's Fees Act 2019) but I have given in to their demands to make life easier for my flatmate. I would strongly advise avoiding using this company in the future and if you have no other choice, ask for a break clause to be put in the contract.
Sam · 11 December 2024
★★★★★ 5/5
GoogleSAB at Royston have looked after the rental of my flat very efficiently for over 10 years. Caroline is very helpful and always knows what is going on even though I have had several problems with my flat. None due to SAB! I would definitely recommend them.
Adam · 25 August 2020
Agent replied · 24 August 2024
Our standards of service are important to us so thank you very much for such positive feedback.
★★★★★ 1/5
TrustpilotPushed to complete early, left me homeless at Christmas, did not care
Initial experience of booking to view a let was good, then the dealing with the paperwork there were a few mistakes but dealt with well. It all fell apart just 4 days before handing over the keys, when I received an email informing me that my let had been cancelled because the previous client had not returned the keys. This email was sent at the end of the working day so I could not phone them back to ask what my options were, and left me essentially homeless as I had handed notice in on my current let as is normal. This is also the week before Christmas. I spent that night stressing out about how I was going to cope with the situation. My house move was all booked, utlities ready to be moved, standing orders for existing property cancelled and end of tenancy clean booked. A lot of this I had had to pay for up front as it is so close to Christmas. The next day I was waiting at the office to speak to someone as to what I could do. The total lack of empathy was shocking, they did not care at all and didn't even offer to help me find something else. They even had the gall to point out that legally they did not have to do anything. So Happy Christmas to me, homeless through no fault of my own. I have never had a problem renting before, I have never defaulted on a payment and never lost a penny off a deposit. Moving at Christmas is stressful enough and SAB pushed me to move before the end of my current tenancy, which given they must have known they had a problem with their existing client (she had gone none contact and the house was empty except for rubbish when I viewed it 5 weeks ago), to think they could turn it around in 4 days was unrealistic on their part.
Ria · 18 December 2019
★★★★★ 1/5
GoogleProbably the worst agents in Cambridge, avoid at all costs. I had to wait for 20 minutes along with three other prospective tenants outside a property because Olivia was late. The reason: "Stuck in traffic" at 4 pm . It's very hard to have heavy traffic during that time in Cambridge. Anyway, her friend was one of the prospective tenants and I was told two days later that the landlord did not pick my application. I can bet who the Landlord "picked".
Ahmed · 26 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
