5/5
TrustpilotBrilliant team and so friendly.
Brilliant team and so friendly.Facilities all good too, thank you Spaces!!
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,479 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,479 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,999
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,158 reviews · 233 on Google (3.7)77 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotUsing the office was a experience that…
Using the office was a experience that Ill never forget. The facility and the staff were very helpful and the facilities provided was very modern artistic and accessible. The 24 hour service did appeal to me as well.
4/5
TrustpilotGood place to work
I only have good experiences from Spaces and their staff; helpful and solution oriented, good coffee, functional workplaces, quick responses.If anything should be improved it would be to have USB-C adapters in the meeting rooms, have opportunity for bikers to dry clothes in close to the wardrobe and finally provide better opportunities to sort waste (in particular plastic and bottles) in each floor :)
1/5
TrustpilotDeposit not being returned
I had a one year membership for office space in their CityPoint center, which thankfully came to an end on the 1st of June. I have been trying to get my deposit back since then. The standard reply to multiple e-mails and escalations is that their finance department is still processing it. We're now 10 days past their "30 days" promise and as far as I am concerned they are unlawfully holding onto my deposit for an office I have vacated without any issues more than a month ago. Leaves me no choice but to go to small claims court. Unbelievable.Response to the below reply: I am not looking for an update to tell me yet another time that "the finance department is processing the refund". I am after my retainer, which should have been in my account 12 days ago at the latest as per your T&C's and the House Rules.
Agent replied · 11 June 2024
Hi Eytan,Thanks for reaching out. I’m sorry to hear you’ve had this experience. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.We understand that your agreement has officially ended on 31st May 2021. I will have a Senior Member of my team to reach out to you with an update on your retainer refund status. Should there be anything further I can assist you with then please do not hesitate to contact me directly at sandra.melody@spacesworks.com.Warm regards,Sandra MelodyHead of Customer Services
1/5
TrustpilotUnable to get a refund - Best avoid. Shocking customer service.
Opted for a monthly rolling membership so I had somewhere quiet to work whilst next door neighbour had building work done. Cancelled on 1 June after taking a week to try to cancel through the app and website without success. Even spoke to reception to ask them to make a record of my attempts to cancel. Even they couldn't figure out the cancellation process.Wanted membership to end on 30 June. Giving them one months notice as per contract. They go ahead and take the July membership fee from my account in the middle of June. Been trying to get it back ever since but only had one response to about a dozen e mails. Only £280 gone but more the principle than anything. The staff on Marlow reception are helpful and genuinly seem to care about resolving but seem pretty useless at getting anything moving. I would think very hard about doing business with Spaces now that i have had my own experiences and taken the time to read some of the negative reviews here. 45% 1 star reviews tells you all you need to know. If you can go elsewhere.
Agent replied · 11 June 2024
Hi Mike, Thank you for taking the time to write and letting us know your concerns.Ending your membership is a simple process: you can log into your online account and click on Accounts > Products > End Agreement. Your termination will be automatically confirmed by email. I apologize if you weren’t aware of this functionality.I would like to assist you further on this matter. However, I haven’t been able to identify your account. Could you please email me at sandra.melody@spacesworks.com with your company name and account reference? You can find both of those on your invoices, you can also quote “C-6089028-P8T7” in your email. I look forward to receiving more information from you. Best, Sandra Melody Head of Customer Services
5/5
TrustpilotI was one of the first tenants of…
I was one of the first tenants of Spaces Victoria and it has been a really good business decision on my part. My clients love it. I am writing this though today for the incredible job that the 2 front of house staff, Chris Leander and Radka Kostadinova perform on an almost daily basis . I had a very upset and worried client in yesterday and they could not have been more helpful to both them and myself. When your in a shared space office your outsourcing a key part of your offering to a third party. These two essentially represent me as though they were part of my team. Who could ask for anything more ? Well done guys .
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Our standards of service are important to us so thank you very much for your review.
1/5
TrustpilotScummy sales people.
Scummy sales people.Always get everything you speak to them about in writing.Never take their word for anything.They are very quick to change their tune and will do almost anything to meet their targets.
Agent replied · 11 June 2024
Hi Jeremy I’m sorry if you felt the need to escalate this. Transparency is key to us and we work hard to ensure we provide our customers full clarity on everything that we do. I haven’t been able to identify your account. Could you please email me at sandra.melody@regus.com with your company name or account reference? You can find both of those on your invoices. I look forward to receiving more information from you.Best,Sandra MelodyHead of Customer Services
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleSpacious and easy to find
5/5
GoogleGreat place to work!
Agent replied · 11 June 2024
Thank you for the 5 star review!
5/5
GoogleThe office has had a huge transformation, it looks unreal! Ben who runs reception is always so helpful and polite!
Agent replied · 11 June 2024
We're delighted to see your review, Grace. Thank you for your lovely feedback.
4/5
GoogleReally interesting building. Utilising office space for small medium sized businesses. Would suit changing world particularly as now more people working from home.
1/5
TrustpilotAvoid it!
I have been using the office for 2 months and at the end of the contract they said I need to pay a 160£ “Restoration fee” . First of all when I signed the contract there was nothing said about this fee. Then I didn’t use almost nothing in the office just the chair and the desk, no phone line , no other IT . Everything is in the exactly same condition as it was given.Further more everything is cleaned regularly by the cleaner so nothing is dirty or damaged in any way. But they insist to pay this fee. This is unacceptable, they don’t care about what you have used or anything else, just your money without any good reason. Personally I advise to avoid this place.
Agent replied · 11 June 2024
Hi,Thanks for sharing your concerns. We provide this service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. I’d be happy to support you should you need further information but am unable to identify you.Please don't hesitate to log into your online account (www.myregus.com) to check your service agreement and review our FAQs and contact me directly at sandra.melody@regus.com if you have any further questions.Regards, Sandra Melody Head of Customer Services
1/5
TrustpilotTotal disregard for customer support
I was at the Kelowna location. Everything from setting up a viewing, onboarding, using the space and then terminating was an issue. Booking a viewing resulting in going to the location only to find the salesperson didn't exist, they were a bot account.Onboarding for the company resulted in multiple individual accounts that were fragmented from the company. This created billing issues. The space itself resembled "a prison cell", the words of my client on a video call. Covid can't be helped but the restrictions made having office space a burden. I can't wear a mask on video calls all day! When terminating, the UX for accounts is terrible and had to be done by multiple people. Spaces refused to accept termination and sent in debt collectors before the lease that was paid in advance had even expired. Even after contacting the CEO because no reply was forthcoming from customer support channels I was asked to pay an "office restoration fee" for my desk. I have no idea what it was for. My advice, just go elsewhere. Even if the space was a delight, it would not be worth their shady business practices.
Agent replied · 11 June 2024
Hi Iian,We're sorry to hear about your negative experience.I see that a senior member of my team has been in contact with you and is currently investigating. I will make sure that you get the responses that you need.Regarding your office restoration, we provide this service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. I’d be happy to support you should you need further information. Please don't hesitate to log into your online account (www.myregus.com) to check your service agreement and review our FAQs in the Help section.Regards,Sandra MelodyHead of Customer Services
5/5
TrustpilotFab experience so far
My company was looking for a central location to have a base for people to do their hybrid work routine. After having shopped around, we found Spaces which ticked all our boxes.And I must say Bradley & Dinah are fantastic ambassadors for Spaces, so welcoming and helpful.To sum up, we are very happy tenants at Spaces Oxford St!
5/5
TrustpilotGreat space
Great space, and really helpful team at Spaces, thanks to Carla and Katie for their help
5/5
TrustpilotJust works so well...
Just works so well; the convenience and flexibility is brilliant, but above all, it's the helpfulness of the team. It's like having several extra pairs of hands to help with your business. I really need to single out Natalia, Jenny, Aditya & Roshan for their continued help...
5/5
TrustpilotLovely place to work with friendly and…
Lovely place to work with friendly and helpful front desk. Great facilities, corporate, whilst still maintaining a relaxed atmosphere.
5/5
TrustpilotGreat team. Always really helpful!
Rating only, no written review.
5/5
TrustpilotThis is the best work place I have been…
This is the best work place I have been part of. Staffs are amazing and they are always smiley and willing to help. The quality of work place furniture is from premium brand. Cant recommend enough. I have been happy customer for over 5 years now.
5/5
TrustpilotCo-working benchmark set.
Just everything you need and want from a co-working space and good flexibility. The only thing they could offer they don't is day bookings for office space for more than 2/3 staff. Booking a meeting room for the day is disproportionately more expensive to just an office booking.
1/5
Trustpilotsave your money and work from a cafe
save your money and work from a cafe, its basically the same value for the price of a coffee.
Agent replied · 11 June 2024
Hi,We’re sorry that you feel disappointed and would love to help.I haven’t been able to identify your account. Could you please email me at sandra.melody@regus.com with your company name or account reference? You can find both of those on your invoices.I look forward to receiving more information from you.Best, Sandra Melody Head of Customer Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,158 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
