★★★★★ 4/5
GoogleI can't really comment on the bad experiences that the other reviewers here have had, but I have been a tenant in an S.A.B managed property for over 10 years and have not had any problems.
Before this for several years they acted as agents for me when I rented out a property I owned in Cambridge and I had no problems during this time either.
The property that I rent in Cambridge is managed by Claire who is always helpful and efficient. I have found it useful to have one property manager who I have been able to get to know.
I understand that relationships between landlords and tenants can occasionally be a difficult one, but on the whole in my experience I don't think St Andrews bureau have done a bad job at all.
Jon · 27 August 2015 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
GoogleIf there was a 0 star rating, SAB would receive it. To further the other dreadful reviews that this agency has received, I'd just like to share the horrible experiences that my housemates and I have had from dealing with them.
We moved in out of sheer desperation, I didn't manage to see the house before we moved in, but was assured that it was acceptable. (Admittedly that is my fault, not SAB's). They managed to squeeze nearly £1,500 out of us before we'd even set foot in the door and were not allowed to pick up any of our keys until that had been paid, leaving 1 of the tenants homeless with all of his belongings for two nights. The house was a complete state when I moved in, cracks in the walls everywhere, damp and mould and I found a pair of underwear in one of the drawers when I was unpacking my things.
The lock on the front door was practically hanging off when we moved in and after countless phone calls, it took them four months to fix. The upstairs bathroom has flooded twice and the only time the landlord appears is when it is absolutely necessary for him. Of course, He blames any complaints we have to SAB are blamed on the landlord and vice-versa.
They are ignorant, rude and I wholeheartedly urge you to avoid them at all costs. We're paying extortionate amounts for a house that is not up to scratch and I can do nothing but worry about what is going to happen to my deposit, as everything that has gone wrong (a broken light fixture that wasn't secured properly, a curtain rail that fell down due to it not being properly fitted etc.) has been blamed on us.
Cambridge is an expensive place to live. Don't let these crooks make it worse for you.
Michael · 27 August 2014 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 24 August 2024
Our Company policy is not to discuss individual cases but we can confirm that we take all complaints seriously and such complaints made formally to us are dealt with through our internal complaints procedures and if necessary through the third party professional bodies of which we are a member and therefore remain compliant with their regulations. We are confident that the great majority of clients dealing with us remain satisfied with our service such is their feedback.
Sab's customer support
