1/5
Googleworst service ever. Staffs are very rude and not helpful.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,474 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,474 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,994
Reviews on Trustpilot
All 4 offices
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Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,153 reviews · 233 on Google (3.7)71 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExtremely helpful staff (in particular Jackie) whenever we've needed it. Nothing is too much trouble, very courteous and professional
1/5
Google0 stars. If you desire to waste your time this is the right agency for you! The reception staff is Still trying to find out the way to learn how to book an appointement. A teAm of the best cambridge researchers is starting a new study on this really rare uman specie of reception staff members in this company.
Agent replied · 24 August 2024
Dear Laura, We apologise as it seems we have must have made a mistake in a viewing booking made for you. We do on occasion have new staff in training but ensure they work closely with experienced staff and our reception team really care about their roles and the service they provide so your comments have been taken seriously. Thank you. The Directors. SAB.
1/5
GoogleAbsolutely dismal service from Leane Doust. She asked me to travel all the way to London from Nottingham, only to give a pathetic excuse about why she did not have the keys for me to view the property. This was after I had called to confirm my appointment. She could not even be bothered to apologise or rearrange another viewing.
Agent replied · 24 August 2024
Dear Jamie, We are sorry to see you have left a negative review. We have investigated and note that we initially explained that although we believed we should have the keys available on the day in question we did not know what time they would come back to us and we would call as soon as we had them. You mentioned having other properties to view so that would be fine. They were returned to us after 3pm and we called you to offer an evening viewing but you stated that you were already on the train home and that you would like a virtual tour. When we called you the following day you said you had decided to proceed with another property that you had viewed so did not require anything further. We can only apologise for any miscommunication you feel led to this misunderstanding. Thank you SAB
2/5
GoogleThank you for keeping me waiting for half an hour and not showing up at all after booking a viewing and confirming the appointment over the call this morning. Thoroughly enjoyed the sunshine - 5 starts for the weather, 1 star for your professionalism today. Giving 2 starts since it has been pleasant experience in the past.
Agent replied · 24 August 2024
Dear Lokesh, Thank you for taking the time to leave a review and we apologise for letting you down with regards to the viewing on the day in question. We have dedicated viewing staff who endeavour to follow their schedule promptly and if unable to do so they will contact people in advance to advise if they are running late. We can only put this one down to human error as your appointment was missed without communication to you and we are greatly apologetic for this. We are pleased you have noted that it has not been the usual standard of service we provide as you had dealt with us previously. We hope to be able to provide you with our usual standard of service in the future. Thank you SAB
5/5
GoogleI was renting out a property via Saint Andrews Bureau for four years and had a very good experience. The service provided by the team was professional, especially at the end when I was moving out. The team gave me all the information needed which made the whole process much easier. Thank you again.
5/5
GoogleReally happy with the service i received at SAB, the staff are super friendly and very efficient. I would definitely consider using them again in the future and would recommend them to my friends and family. There were no hidden fee's as everything was explained very professionally, i felt i was in safe hands.
1/5
Googlefirst of all , they did not reply to my email to book a viewing on Regent street. After ringing , i managed to book a Saturday viewing which the person conducting the viewing came 30 mins late with the wrong key. managed to re-book on Monday after chasing them for a booking. later that Monday the lady who conducted the viewing also came with the wrong key. she promised to call me back when they sorted out the key/issue but till this present day i have not received a email or call from SAB (never did through the whole time i chased them up). see i purposely said nothing nasty or rude just letting the facts judge this agency lack of customer service.
5/5
GoogleI had a good experience with SAB. I found them all to be efficient and helpful. Whenever we needed something changed with the house they were quick to contact the landlord and action it. I do recommend to everyone I know.
1/5
GoogleI had rented a flat from SAB. It was supposed to have the white goods but neither the fridge nor the cooker were working and the property management was not resonsive to resolve that. After some time they had replaced the cooker but I spent the entire 6 months without a fridge. They keen on their rights only and ignore the tenant rights.
5/5
GoogleSAB managed our move in and out of a house in Cambridge in the most professional manner. Kane was responsive and prompt in handling minor issues that arose. Would recommend this agency for the honest and efficient manner in which it handles lettings.
2/5
GoogleSAB don't really provide any service to prospective tenants. Expect to do everything yourself and carefully double check everything they do. They were slow & incompentent but cheap and not wilfully malicious. I wouldn't recommend them. If you see a good deal there proceed with caution.
1/5
GoogleIf I could give this pathetic excuse for an estate agent a 0, then I would. We have experienced nothing but stress for the past two years since being with them. Firstly, I'd just like to say how awful and useless the reception team are. One woman in particular, a blonde, (who I haven't seen in a while, fingers crossed she's no longer with them.) But most of their 'customer service' has been incredibly rude and uncaring. Every time we have simply asked them for help it has been 'I'll let the property manager know', aka as we'll do nothing about it. Just before moving in, they managed to 'accidentally' put my room back on the market. They also 'accidentally' overcharged me and the other tennants in our house, and had to refund us a great deal. As well as that, we were told our house had been thoroughly cleaned and remaitanenced before moving in. Since then, we have had water dripping into our circuit box, causing our electricity to go off, and parts of plaster to crumble off walls and door frames, despite being told that they had checked over our house. Along with my room and the rest of the house but absolutely filthy, with grimy floors and cobwebs everywhere. Most recently, we were told that we were supposed to have a gardener visit every two weeks. In two years, we haven't seen a gardener once. I could easily go on about the incompetence and horrendous service we have experienced with this agency, but to summarise do not trust them, you will save yourself a lot of trouble. This agency needs a serious make over, it is no way near enough the amount of money they charge us.
Agent replied · 24 August 2024
Dear Chloe, We have taken time to seriously look into the details of your complaint and wish to therefore respond to each matter you have raised. Firstly we can of course only apologise if you ever felt that staff were rude or unhelpful towards you as a company we take pride in offering a high standard of service and feel that the team of staff we have provide exactly that. We can see that you are renting a room in one of the shared student houses we manage with several others and your tenancy started in August 2015. The over charging that you mentioned was not precisely correct in terms of a charge made by SAB but rather a change in the rent payment date. The rent you pay is your landlords money and is not an SAB charge. We initially took a full months rent when your tenancy started mi month but a few months into the tenancies it seemed to make sense to be fair to all including the tenants and landlord for the rent payments to fall on the first of the month and therefore a pro rata charge was made of a reduced amount for a month for this to then fall into place. If you did not reduce your payment that month it would have been processed as a credit refund to you. The house is an old Victorian terraced house and was refurbished throughout in 2013 and then maintenance carried out as required since including in the summer of 2015 prior to the start of your tenancy. Leaks cannot be foreseen and the leak you mentioned occurred out of hours and was dealt with promptly as is all maintenance and all matters reported both in and out of office hours. Crumbling plaster in an old building is again unforeseen but can be the nature of an old building and such matters are always deal with and repaired. The cleaners are required to attend to the basics of the communal areas only such as cleaning floors, wiping down woodwork and kitchen unit fronts, sides etc. If tenants leave belongings and/ or used items out it is not their responsibility to move these to clean so tenants need to share the responsibility of keeping the communal areas clean. We can never guarantee that a cleaner will do a perfect job every week and if we ever receive a complaint about a poor job we raise it with the company and if need be we change cleaning companies. The property has a courtyard area garden. A gardener attends twice a year. We are not sure who mentioned every two weeks to you but there is not enough to maintain to warrant visits so often apart from clearing rubbish from BBQ’s and such like which would be the tenants responsibility. We can see that you decided to renew your tenancy in August to stay for another year so we hope this reflects the living standards to be acceptable. Many of the other tenants in the property use the property managers email address to liaise with him directly which maintains good relations so you may wish to consider doing the same to ensure a direct communication channel for all future matters. Thank you. The Directors SAB
1/5
Google4 Reasons why I would never rent with SAB again. 1. The day before NYE my key got broken in a very awkward lock and I could not get into the house, so I called there out of hours 'emergency number' and the first response I got after barely finishing my sentence explaining what's happened, the man at the other end said "not a chance mate" so there for I could not get into my house for 3 days because SAB's 'emergency' line deemed it not to be an emergency making me effectively homeless because the lock and key were very old to this house. 2. When going to hand in my notice on the 13th of May to move out on the 13th of June they had said because the notice was not given before the 7th (when my rent comes out) I would still be liable (so paying rent) untill the 7th of July. So basically they could get more money out of me. I have rented with Belvior and Russels before SAB and both of these company's like any other estate agency of you had in a 1 month notice on the 13th of one month you move out on the 13th of the following surely? 3. When handing out new keys for all rooms and front door they had posted them through all tenants doors. So how on earth were people who work jouring the day meant to get in the house let alone there rooms? I luckly finished work in time to go to the estate agents but if not I could have effectively been homeless for the night again. 4. And just as you think it could not get any worse, I had finally got rid of this estate agency out of life they had still taken another months rent from me after moving out, yes you can argue my fault as well there for not cancelling the standing order but again previous estate agents I have been with do that for you as common sense! All in all I had a terrible time renting with SAB and I would not reccomend it at all. I will say the property manager at 7 Willis Road 'Sam' was a lovely man and apologetic in all these cases. But even so I disagree with the companies policies and would recommend you look else where.
1/5
GoogleWe were looking for accommodation in Cambridge, we both work and have good references, but we also have small educated pet dog that never caused any damage in previous properties. Well, just because of the dog they didn't even tried to help and quickly refused to search if any properties were available. Fortunately for us there are much better rental agencies in Cambridge.
5/5
GoogleWe did have a few issues when we moved in, but these were quickly sorted and we were actually reimbursed for the time we spent cleaning the property. We have lived in our house for nearly 3 years and whenever there have been issues we have been able to e-mail the person in charge of our building and things have generally been pretty quick to sort out. The level of communication has been excellent, and if something was going to take longer than you would expect we have been notified. If there was one thing it would be nice just to have a little note/email after periodic checks on the property letting us know it has happened and whether they are pleased/not - e-mails if something you need to change but otherwise nothing. Overall though, pleased with the service.
5/5
FacebookRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleAwful building poorly managed and full to the brim of rats...
5/5
GoogleVery efficient office location, great value for money
2/5
GoogleThere is no option to take the stairs and the lifts are frequently out of order
3/5
GoogleNice meeting rooms but heating wasn't working on both days that I was there
2/5
GoogleGood location and the rooms are OK (if a bit dated) but ongoing trouble with getting working AV and conference phones so meant it took over an hour before any real work could start for 2 days running
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,153 reviews rated 3.9 out of 5, followed by Cambridge with 311.
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