Trusted Agent profile
★★★★★
2,479 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,479 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,999
Reviews on Trustpilot
All 4 offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAll lovely, professional and helpful. Second time renting through them and would do again.PositiveResponsiveness, Professionalism
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleWe have been in Cambridge as Tenants in SAB-managed properties for 7 years and both SAB and the Landlord have been professional especially Conor, our most recent Property Manager. Highly Recommended!PositiveProfessionalism
It is always lovely to hear such positive feed back so thank you.
1/5
GoogleSab is a textbook example of an agency that puts their own interests so far above the tenants that you cant help but feel violated by them after they scramble for every penny they can possible squeeze out of you. Frankly my advice to anyone reading this review is to actually listen and avoid interacting with this scam of an agency entirely.
We are always saddened to read a review such as this. Firstly, when we do a checkout this is on behalf of the landlord and documentation is used such as the inventory and condition report that was done at the start of the tenancy, and this is used for comparison to determine any differences noted at the checkout. When we obtain a quote or an invoice for cleaning, we can assure you that the exact amount charged by the contractor is the exact amount directly deducted from the deposit. SAB receives nothing in this situation and do not charge for our time when we must arrange for quotes and for cleaning etc to be done. Therefore, to claim that SAB are putting our own interests above the tenants is an unfair remark as SAB in no way benefit from a deposit deduction. Secondly by law a tenant’s deposit is protected and deductions can only be made with agreement to do so, otherwise should a landlord and tenant not mutually agree a deposit deduction then a third-party adjudicator can be used. We understand in this situation a dispute was raised about the proposed deductions which the landlord was requesting, and the Tenancy Deposit Scheme adjudicator made an award based on the evidence that was supplied. On that basis the deposit deductions that were made were decided upon by an independent adjudicator and deemed lawful and correct by the deposit protection agency. These deductions were paid to the landlord in lieu of invoices relating to the property. Situations such as this are time consuming for us as an agency and the cost of our time is not covered by any party so if anything this situation was at our cost and certainly not to our gain. Considering we abide by The Tenant Fees Act 2019 and tenant deposit protection legislation, as well as the many other rules and regulations that govern our industry, we fail to understand why we would be accused of being a scam agency.
1/5
GoogleI lived in the properties 1 year 5 months ago. Came back to update the review as 3 stars is not what I now think overall. Not impressed with this estate agent. Staff are not helpful and when a problem was reported it did not always get passed onto the workman by the reception staff. They just want your money and will do their best to charge you for whatever they can. It was a bad experience when leaving the property and an experience I wanted to forget and move on.
We are always saddened to see any negative review. We can see this tenancy ended almost 2 years ago and according to our records the tenants did not dispute any charges from their deposit and there was no formal in house complaint raised with us. We feel it is important to note these facts: 1) Any charges in relation to a property are collected by SAB but not a payment made to us for our benefit. We follow the instructions of the landlord and then liaise between the landlord and tenants. As such, we are often not able to instruct contractors to carry out work without express permission from a landlord as it is not our money that covers the costs, but the landlords. 2) Every deposit is protected and therefore the tenant must always agree to deductions prior to finalising a deposit. SAB have always been in support of this deposit protection so much so that we became members of the TDS scheme two years before it became mandatory in legislation. 3) We have an in-house complaints procedure, and should a complainant not be satisfied we are a member of The Property Ombudsman which will ensure that any complaint we can not resolve will be dealt with by an independent body. We therefore feel saddened as we receive a negative review using such statements which to us feels unfair when as a whole we have teams working hard to ensure applicants, tenants and landlords are looked after to a high standard.
4/5
GoogleI have used St Andrews Bureau to manage my rental property for over 10 years. During that time a professional and responsive service has been provided and my property has always been let out very quickly between tenancies. For the past two years Conor Jackson from St Andrews Bureau has been dealing with the letting and management of the property and he has gone out of his way to deal with any issues that arise, As a Landlord I can recommend St Andrews Bureau, particularly if you can get Conor Jackson as your allocated property manager.PositiveResponsiveness, Professionalism
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
5/5
GoogleI recently did a tenancy changeover with SAB and they were really helpful. Lucy was very nice and always ready to help. She got back to me very fast every time and made the process much easier. Would definitely recommend. Some of the best agency experience I've had so far.PositiveResponsiveness, Professionalism
Our staff are always delighted to read such positive feedback. Thank you so much for your time.
5/5
GoogleI have been a tenant for last three years at a property managed by SAB. Connor Jackson is my property manager. He alongside SABs support team has been an incredible support. Their response time was almost immediate especially in couple of emergencies including plumbing & gas issues. Very approachable & transparent in the dealings. Have thoroughly enjoyed their support. Thank you
We are very proud of our team here at SAB so thank you for giving them such a positive review as it’s a real boost.
1/5
GoogleThe worst office I have ever worked in. No functioning Air Con and no microwaves in communal areas. There is always 'someone coming to fix' the Air Con but it never gets sorted. Now it is the hottest week of the year and paying tenants are suffocating in the stuffiness. Awful. Pay a bit more and go to WeWork...NegativeResponsiveness, Quality, Professionalism, Value
Hi Rebekah, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
3/5
TrustpilotOK, not great
The space was clean and nice. Thought the price for it was a bit much without including coffee or printing. Also I didn't appreciate the restoration fee at the end of the contract, I feel like it should just be included in the cost of rent. Very corporate feeling and wanted something more home-y.
Hi,We appreciate you taking the time to share feedback here. We have heard your opinion and know that it's been passed on to upper management. We are always looking for feedback from our customer's when it comes to how we can better our services and help make it a Great Day at Work for our customers!Thank you,Sandra MelodyHead of Customer Services
1/5
TrustpilotAvoid
AvoidGive false informationDeserve negative score if possibleUpdate: I managed to rent another property at double length of the contract. Both letting agents are dealing with Goodlord. So All of their reply is false. Because I was accepted by Goodlord.Update : I received my money back after making a complaint to ombudsman
We are not able to state the details of the matter on this public domain due to GDPR (Data Protection). It is therefore not possible for us to state the facts on the matter to explain or defend our position. Having investigated the matter we can however confirm that the documentation in place asks clear questions and we process applications based on the answers given. We processed an application in good faith based on the information we were given and feel it is unfair to hold us responsible for information being made available to us by a third party referee that contradicts what we were initially given. We of course understand the frustration for the applicant in the outcome however leaving a negative review on a matter outside of our control feels unfair on our team who worked hard on the application in the belief it would progress into a tenancy.
1/5
TrustpilotDo not trust your business with them
Signed up for a 12 months lease to an office in Santa Clara and shortly after 3 months we were told to move out because the space got bought out by another company. To make it worse, Spaces only gave us 2 weeks to figure out where we'd like to move / terminate our lease. Look elsewhere if you're planning to look for an office! This is definitely not a company you should be trusting your business with.
Hi Irene, we apologize for any inconvenience you’ve experienced following the closure of the Regus center in Santa Clara. A center closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion, we were unable to provide it, but I will make the relevant inquiries and take steps to prevent the situation from happening again. If you’d like to discuss options, please contact me directly at sandra.melody@spacesworks.com. Many thanks, Sandra Melody Head of Customer Services
1/5
TrustpilotReported to police for fraud
I had to report IWG / Spaces for fraud this morning morning to the police. Be very careful before engaging with this company. They are literally making up things and sending me invoices. I thought it was just sharp practice mis selling and misrepresentation but it looks like open fraud now. Police will investigate
Hi, thank you for getting in touch. Transparency is key to us and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.We’ve reviewed your account, you signed a month to month office agreement which started on 7th July 2021 and your current agreement will expire on 31st August 2021. These details represent a formal, business commitment. Please understand that we cannot cancel agreements and some advanced warning is necessary should you wish to end with us. For month to month agreements we require a one-month termination notice. This has been explained in our Terms & Conditions. Please remember that your centre team is available to answer any of your queries. Alternatively, you can contact me at sandra.melody@spacesworks.com if I can help further.Regards,Sandra Melody Head of Customer Services
4/5
TrustpilotGood space to work in a great location
I rented a one person office for two months and was pretty happy with the experience. My office was small but did the job and the communal areas are great. The location is excellent too, two minutes from the station. Reception staff are very helpful.
5/5
TrustpilotEveryone is very efficient and helpful.
Rating only, no written review.
5/5
TrustpilotLocation is Perfect, and everyone makes you feel welcome and at home.
Staff is extremely helpful & friendly, they're always available to accommodate requests and to assist with any issues or changes that come up. Location is scenic, and spacious.
5/5
TrustpilotGreat facilities and staff in the heart of Brisbane!
Spaces has been a great experience overall. I have rented a small private office at an affordable rate in the heart of Brisbane CBD. The staff have been very helpful and friendly from the moment I arrived. Quality, clean facilities and great coffee. I will definitely be back!
5/5
TrustpilotThe Best Team in Sacramento!
Conner and his team are not only quick with their help, but they're effective with their responses. I always get all of the information I need whenever I reach out. We've LOVED our experience at large and hope we can stay forever!
2/5
TrustpilotGood properties, poor service infrastructure
Facilties are mostly excellent. Staff is trying to be helpful but limited by way of how IWG is structured; the billing and access systems are overly complex resulting in delays to get started in the morning. Worst of all, invoices are obtuse and difficult to reconcile against what actually has been agreed. The lack of a dedicated account manager to help navigate through issues excacerbates the problems as each email in a chain is dealt with by a different agent.Addendum 18:32 post response below from Sandra:I emailed you as requested - received a prompt automated message that this email address does not exist. Which made me reduce the rating from 3 to 2 stars - just proves my points above!!!
Hello Ilan,I’m sorry if you felt the need to escalate this. Transparency is key to us and we work hard to ensure we provide our customers full clarity on everything that we do.I’ve reviewed your account and see that there are invoices are pending payment which has led to your account being restricted. At Regus, we take all possible steps to liaise with customers and ensure their accounts are up to date before taking any such actions.Please note that you can review your billing and invoices online at any time (www.myregus.com) taking away the 'complexity' and providing you with the ability to manage this independently.You’ve been contacted directly with full details of the pending balance. We greatly value your business and want to maintain a positive working relationship. However, the current payment situation needs to be resolved.Please do not hesitate to contact us directly if you require further support, thank you.Best,Sandra MelodyHead of Customer Services
5/5
TrustpilotAnissa is awesome!
Anisa and her team have been great! Super helpful and we love our new office. The only thing I want to bring to your attention is ways you might be able to improve even more the client experience. I used WeWork pre-COVID and one of the things I loved was that they offered free coffee and tea, and fruit water. They supported local small businesses and this SPACES location happens to have a La Columbe in the same building. Why not get a deal and order coffee from them daily to include in the office? And tea isn't expensive at all. Just a thought. Also, I'd love if SPACES would host a networking event for the businesses using the space so I can get to know the other people and businesses I co-work with.
5/5
TrustpilotAlways have a great experience here
Always have a great experience here! I am greeted with a great smile, from the front desk to the cleaning lady..everybody is great!
5/5
TrustpilotPerfect for last minute needs.
I needed a space last minute for an important virtual meeting. Spaces was perfect! They accommodated me immediately and even printed some documents for me. The facility is beautiful and the amenities are amazing. I definitely recommend Spaces.
5/5
TrustpilotFabulous place of Business
Rating only, no written review.
5/5
Trustpilotfriendly and helpful staff
Clean facilities, friendly and helpful staff. Fast working Wifi and comfortable chairs. Plenty of space for meetings and sound proof booths for calls
5/5
TrustpilotThe Spaces Team is great
The Spaces Team is great! Happy with choosing Spaces as our Global Office Solution! Highly recommend!!!
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London has the most, with 2,158 reviews rated 3.9 out of 5, followed by Cambridge with 311.
