5/5
TrustpilotGreat Service
Great Service.All questions could be answered ASAP
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,484 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,484 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
2,004
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,163 reviews · 233 on Google (3.7)83 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotBeautiful office space with good service
Beautiful office space, great people, good service, nice food
1/5
TrustpilotHave NOT received positive reply to my protest and request of cancellation of NOT relevant Invoice DULICATING deposits-monthly payment advances.
Rating only, no written review.
Agent replied · 11 June 2024
Hi Marek,I’m sorry you felt the need to escalate this. We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer. Your Community team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them. Alternatively, you can email me at Lorraine.brule@spacesworks.com. Thank you, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotThe staff is so welcoming and helpful.
Rating only, no written review.
5/5
TrustpilotModern spaces
Modern spaces, good locations, friendly reception staff
5/5
TrustpilotBusiness networking event that attracts many people
The staff is very friendly and hostability is excellent. The office atmosphere is bright and very comfortable.The monthly business networking events are very successful and helpful for networking.I appreciate it very much.
5/5
TrustpilotExcellent place and people
Ermou Spaces has truly revolutionized our team's productivity and collaboration! Their innovative workspace design and thoughtful amenities have created a dynamic environment where creativity and teamwork thrive.
5/5
TrustpilotFlexible and supportive staff
Flexible and supportive staff. Nice office and environment
5/5
TrustpilotThe manager (Stelios) is what makes the Space Ermou a great place!
The manager (Stelios) is what makes the Space Ermou a great place! He runs the office the same way as a 5 star hotel. The service is excellent, the views are amazing and the coffee is really nice! Would certainly recommend it to others! Great environment!
1/5
TrustpilotAwful corporate nightmare, but nice front desk staff.
Great front desk staff, clean space. Unfortunately their hands are tied by terrible corporate service that is unreachable and irresponsible with customers' private financial information. It took multiple phone calls, emails, letters to get them to even consider processing refund of retainer. They simply won't do it until you beg them. You will see from other reviews this is a common problem. UPDATE: (Despite the fact that I made this review anonymously, this company replied below with my name and other personal information. They did not respond even when I asked them directly if there was any problem with account information. They certainly weren't concerned about "names matching" when they withdrew rent and move out fees. Why did this problem magically appear after weeks of asking them where my retainer was? They claim it was about security, yet they asked me to send my bank account number to them over email. They don't seem to get the basics. Do not trust them with your personal/financial information. )
Agent replied · 11 June 2024
Hi, We’re very sorry for the delay in returning your retainer refund but we are not completely responsible. I’ve reviewed your refund request (submitted through your online account, spacesworks.com) and seen that you included a company name in the request which did not match what was on our system. For security reasons, we ask that these match. Your company name was updated and your refund has now been processed. We have confirmed it to you already. Thank you for your understanding. Best, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotFriendly staff and always helpful
Friendly staff and always helpful. They're full of service, minded and super responsive!
5/5
TrustpilotIssues were response with care and it is great
Most of the issues were discussed and solution were given. Despite some issues does not come back with an agreeable solution, but I can clearly see their effort to make things better.Hope SPACES choose to review their policy and make it more appealling for the tenant in the near future.
3/5
TrustpilotAfter office hours, two main doors to private offices still are free for public access.
Private Office Room security concern, as the two main doors are always kept open for public access.
Agent replied · 11 June 2024
Hi Ivan,Thanks for getting in touch.The safety of our locations, customers and staff members is of paramount importance to us. I have escalated your concern to your centre management team who will investigate and send feedback shortly. They will be in touch to discuss the situation further. Should you have any other information to share, please feel free to email me directly at lorraine.brule@spacesworks.com. Kind regards,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotEverything meets my expectations.
Everything meets my expectations.I like the receptionists, they are professionals. The location is ideal for me and my partners.The design is also attractive. They take care of regular maintenance, the building and equipment are in new condition.
1/5
TrustpilotUNFAIR & UNREASONABLE ACTION BY THE COMPANY
UNFAIR & UNREASONABLE ACTION TAKEN BY THE COMPANY WHERE WE NEED TO PAY A 20% PENALTY WHICH IS TOTALLY NOT THE FAULT OF OURS BUT THE FAULT OF THE COMPANY ACCOUNTING SYSTEM & THEIR POOR PROCESS OF HANDLING AND RESULTING WE ARE BEING PENALIZED FOR IT. AFTER WE WROTE IN TO APPEALED AND THEY STILL DARE TO SAY IT IS NOT THEIR FAULT. PROBLEM NOT PROPERLY HANDLED BY ALL PERSONNEL AND WE ARE BEING PENALIZED FOR IT. Case Ref ; C-10100214-W9S1 CRM:06430000710
Agent replied · 11 June 2024
Hi Sam,I’m sorry if you felt the need to escalate this.I understand that you were charged a late payment fee for an incorrect refund processed to your payment card due to a technical error.We have rectified the error and credited your account the sum of 72.41 SGD.Should you require further assistance, please respond to my team member who is in touch with you.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotFriendly staff
Friendly staff, and productive enrivonment.
5/5
TrustpilotI worked in the Spaces office in Chevy Chase
I worked in the Spaces office in Chevy Chase, Maryland for the last 2 years. I am a psychotherapist and needed an office during the pandemic to see some patients and do my telehealth work. It was a wonderful experience! The staff was fabulous-most recently Kendall and Estephanie. Estephanie has been there the full two years. Before Kendall, Raveena and Janine were there and were wonderful! The space itself is beautiful, welcoming and clean. I would recommend this space to anyone.
5/5
TrustpilotGreat experience as always
Great experience in Cannon Street! Highly recommended
5/5
TrustpilotGreat service and customer communication
Great service and customer service / communication. Would prefer if certain basic services e.g. forwarding my phone calls to my mobile was covered in the package.
5/5
TrustpilotOnsite team member where our office…
Onsite team member where our office located always provides the solution instantly when comes to requirement in help.
4/5
TrustpilotNo possibility to monitor the AC by ourselves
The service is still good. However, we encounter issues with the air conditioning: It is still impossible to modify the AC from our office. We are forced to call Sofia and Oumaima to modify it, sometimes several times a day. It is not convenient at all. It's been month now. Nothing has changed. Not happy at all about it.
5/5
TrustpilotKonstantina
Konstantina, Stella and all your team always try their Best to provides us Best Service! A Great Thank You!
5/5
TrustpilotSo far so good
So far so good! I start next month. I don't usually leave reviews, but could not resist. I signed for a year. The experience, intelligence, and responsiveness of all those leading up to the signing were evident. Special call-out to Courtney H. who not only recognized my sarcasm, but trumped it. Resistance was futile.p.s. the process of trying to submit a review is horrendous
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff! Exquisite service!
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,163 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
