Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
Trustpilotchanging contract terms
changing contract terms midways towards smaller company which has not the funds or the time to fight back
G · 3 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Gideon,I’m sorry for your dissatisfaction and would like to help. I understand you are willing to downsize. You are committed to your current agreement, which will expire on 30 April 2024. At that point, you have complete flexibility to resize your product requirements. You are welcome to start the conversation with your centre team who is in touch with you regarding this matter. These changes will take effect upon renewal. Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myregus.com. Should there be anything further I can assist you with, please do not hesitate to contact me directly at lorraine.brule@spacesworks.com. All the best, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotKind service as always.
Rating only, no written review.
Jieun · 3 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotHigh quality meeting room
High quality meeting room, good location, good price. The staff is nice and diligent
Miguel · 3 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat location for a company team meeting!
Deborah went above and beyond to help us reschedule at the last minute, and was so accommodating and friendly! The price was fair, and our space was clean, nice, and exactly what we needed for a team off-site meeting.
Whitney · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotIncompetent support staff
Incompetent support staff - My account is showing another name associated with my email which is an ex, male member of staff. I have advised months ago he has left the company and need to delete all association however the only advise I got was to remove the user. By doing this it has removed all details for me and now I can not use Spaces as there is no details of me associated with my email address. I have asked for this to be escalated multiple times but the agent will not do it. I have explained I need to use the office however I have been unable to and they have just ignored my email. This is now affecting my business operationally and financially and I can't speak to anyone and they have locked my account!
Rina · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Rina, I am sorry to hear of your dissatisfaction.The admin of the account has full access to add, delete and amend the details for any of his team. This can be done if the admin logs into the online account, and goes to Team > Your Team. Only an admin can authorise changes on an account.I see that you have already been informed of this so I have asked a member of my team to get in touch directly to help resolve the issue. Kind regards, Michelle SpireAssistant Global Customer Service at Regus
★★★★★ 4/5
TrustpilotBuen espacio
Buen espacio, fácil de reservar, amable atención
Carlos · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotSpaces for working as home
Politeness of the employees, comfortable working areas, good food and beverage offer.
ANDREA · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe area is very clean
The area is very clean, big, modern and spacious with great lighting that allows us to focus on our work. Christy has been very helpful and professional right from the start, with her great service and attentiveness helping our company work very smoothly and comfortably on a day to day basis. She caters to all our needs without any hesitation and always goes the extra mile to make our lives easier.
Ms · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotThe worst office rental experience ever
Probably the worst office rental experience I have ever had. I rented a small office in Guildford and at the start things were going ok and the staff were nice and friendly. After a few months a whole host of issues started. I was billed incorrect amounts, which was resolved after about a month of chasing. Next my online account was locked in February of this year and despite chasing the staff at the centre and my account manager on over 20 occasions it was never resolved. This meant that invoices were inaccessible to me and late fees were applied all because of this company's inability to resolve the most basic of issues. I decided in the end that enough was enough and ended the contract with Spaces. Nothing has been resolved with regard to my online account still. To add insult to injury they have just given me another bill of £1400 to paint the office. A four-person office with one glass wall! These guys are crooks!!
Ash · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Ash,I’m very sorry to hear of your disappointment.Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. Our customers are billed according to their agreement.You were charged with quarterly invoices since your payment card was not registered for automated payment method and as you have confirmed this issue was resolved.Upon checking your record, I noticed that your online account (MySpacesworks.com) has always been active, you have ended your agreement in March and processed monthly payments for your invoices online. The recent issue you had with your login password was rectified for you immediately.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. You left the office space assigned to you with wear and tear that is beyond normal level which requires extra repair work. The walls required to be repainted and the frosting on the glass wall needs to be replaced. You were charged accordingly.Your account is currently restricted due to non-payment. This payment situation needs to be resolved urgently.Your centre team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them.Kind regards,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotThe current staff are doing great
The current staff are doing great, unfailingly polite and responsive. aI love the locatuon, historic building, and warm interior design.
Michael · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotExcellent service for small company and…
Excellent service for small company and accessibility .
Alexandre · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotI never get constructive feedback from…
I never get constructive feedback from the Regus / Spaces team over my membership. I have given up with ever getting constructive feedback.In response to the below. This is a rating of my past experiences. I will not change it unless my future experiences change. There are no open issues because I've given up fighting with Regus / Spaces about it and just paid the extra owed. Thank you for the email address. I finally have someone to escalate to (Previous escalations were ignored)
Sean · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Sean, I’m sorry if you felt the need to escalate this.A member of my team contacted you directly to obtain more information regarding the issue but as you refused to provide this it is very difficult to help further. If you prefer, you can email me directly at michelle.spire@regus.com with all relevant details regarding your concerns.Kind regards, Michelle SpireAssistant Global Customer Service at Regus
★★★★★ 5/5
TrustpilotSpaces Hale is the best!
The Staff at Spaces Hale - Mike and Amanda are always gracious, helpful, knowledgeable and welcoming. The right team makes the experience pleasant.
NWON · 2 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat room
Great room, everything was set. Very clean
Santiago · 1 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotPayment in Argentina doens´t work and they charge extra!
I had had above average previous experiences with Spaces, but when booking a meeting room in Buenos Aires, the payment method that I had previously used was not accepted and even though I reached out to Spaces/Regus to notify this, I started receiving very hostile emails from Regus and ended up having to pay a extra fee for the time it took them to generate an alternative payment method because their credit card charge from the app simply didn´t work like it had worked on previous ocasions with office spaces in other countries. Next time I´ll just go with WeWork even if it´s more expensive.
Sebastián · 1 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Sebastian,I’m sorry if you felt the need to escalate this.We do not have automated payment options in Argentina. Due to this, payments cannot be processed via our online application (MySpacesworks.com). All the invoices generated in this region should be paid via wire transfer or via payment link provided by the centre teams.Your centre team has advised you of the same upon confirmation of your booking. They have even followed up with you on it, but you didn’t respond. Due to the delay in the payment, you were charged a late payment fee which is valid and payable.Should you require further assistance in this matter, please contact your centre team.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotFrankfurt ONE - a great place to work
Outstanding team, atmosphere and interior design
Reinhard · 1 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
TrustpilotVery nice offices in Ghent.
Rating only, no written review.
Bernard · 1 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotWell done
A huge thankyou to Zali, Tom and Ella that were able to accomodate some last minute requests.
Liz · 1 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpilotgood service
your customer support excellent
Faris · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotYoami and CJ's constant professionalism…
Yoami and CJ's constant professionalism and great attitudes make it enjoyable to come in to work every day. They both are very proficient in their positions and hold a high standard for customer service that they provide not just to myself, but all of the tenants.
George · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpilotenvironment
environment and meeting rooms
Stoica · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat Service
Great Service.All questions could be answered ASAP
Rodger · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotBeautiful office space with good service
Beautiful office space, great people, good service, nice food
Iris · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotHave NOT received positive reply to my protest and request of cancellation of NOT relevant Invoice DULICATING deposits-monthly payment advances.
Rating only, no written review.
Marek · 31 July 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Marek,I’m sorry you felt the need to escalate this. We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer. Your Community team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them. Alternatively, you can email me at Lorraine.brule@spacesworks.com. Thank you, Lorraine Brule Global Customer Service at Spaces
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