4/5
TrustpilotView from a frequent traveller
As a frequent traveller, I found it convenient to me. I'm impressed with your spacious and comfortable offices at Antwerp Central Station, and in TST (HK), Jurong (Singapore).
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,481 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,481 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
2,001
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,160 reviews · 233 on Google (3.7)80 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot3/5
TrustpilotMixed experience - maybe understaffed?
Likes:* Friendly staff, excellent location, reasonable ratesDislikes:* Power outlets start cycling between 4:30 pm and 5pm in the afternoon* All urinals have been disabled and covered with trash bags for weeks. Bathrooms seem to be an ongoing maintenance issue.* Janitor seems to have lost the key to put toilet paper rolls in the dispenser; just placed on top of toilet and often fall to ground.* Plants seem to be dead or dying throughout building* Outdoor furniture on patio "sticky" and needs a hosedown or wash* Dishes sit unattended in kitchen sinks for daysLocation is perfect, just seems like building is a little short-staffed. We could use some type of umbrella or shading on the roof.
Agent replied · 11 June 2024
Hello Michael,thank you for raising these concerns and for the positive feedback about your centre team.At Regus the maintenance and cleaning of our facilities are very important, and we can assure you of our highest standards. I’m investigating the situation with the relevant teams to ensure that this situation doesn't happen again. They will be in contact with you very soon.Best regards, Lorraine BruleGlobal Customer Service at Regus
5/5
TrustpilotThe staff are always very helpful and…
The staff are always very helpful and professional, the venue and location are first class.
5/5
TrustpilotFront desk is always ready to help…
Front desk is always ready to help including last minute office request
5/5
TrustpilotStaff and Building TOP NOTCH
First of all, the staff here is AMAZING. From routine questions to actual issues, they always have a solution.Second, this building is fabulous. Always clean, comfortable and welcoming.
5/5
TrustpilotStaff is always attentive and…
Staff is always attentive and supportive. Office space is neat and clean.
5/5
TrustpilotBest Staff Anywhere!
The staff at Spaces is top notch. They are always friendly, knowledgeable and willing to go the extra mile to keep their clients happy!
1/5
TrustpilotCustomer services is not supportive
Customer services is not supportive, dont listen to client, try to close the case as soon as possible without solving the issue (i’m talking about the global CS team who is dealing with questions raised on system, not local team)Secondly, the meeting room cancel policy does not make sense, almost hotel allow to cancel free of charge just one day before checkin day, while you here request 5-day notice?
Agent replied · 11 June 2024
Hi Phuong, I understand and appreciate that you’re disappointed, and would like to help. Our helpdesk team are always available to support our customers with payment, billing and account-related questions. We ensure that all our customer’s queries were answered and provide an end-to-end resolution to their concerns.We understand that your main issue is that you are unhappy with the meeting room cancellation policy which requires advance notice prior to the booking date.Once a meeting room is booked, the room will then be marked as unavailable for such date and time, to any other booker. We understand that you no longer need this booking, but since it wasn’t cancelled on time, other potential customers were unable to use that room therefore, the reservation cost remains liable. Please note that you can easily cancel your bookings, as long as you give us enough notice and as displayed in our booking/cancellation policies which allows other potential customers to book the meeting room. These are provided during the booking stage.If you need further assistance, you are welcome to contact your community team who will be happy to assist you with any queries.Thank you.Lorraine BruleGlobal Customer Service at Spaces
1/5
TrustpilotBe careful with the contract you sign
Not a reliable firm!
Agent replied · 11 June 2024
Hi Jorge, I am sorry to hear of your dissatisfaction.We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel agreements.It seems a little unfair to come on such a public forum making complaints just because we did not end your agreement earlier than its specific end date.A member of my team is already in touch with you in order to answer any questions you may have. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
1/5
TrustpilotAwful Customer Service
I have two separate issues:1. I am being overcharged on a monthly basis2. I received a legal notice that I am being pursued due to an outstanding invoice of over £700 which is not based on any reality and it's impossible to talk to anyone on the phone to resolve which is clearly an issue on Spaces' side in pursuing me for this amount which is not owedWhatever you do, avoid this company!
Agent replied · 11 June 2024
Hello Matt,I sincerely apologise if our billing has caused confusion. Transparency is fundamental to us, and we always try to ensure that any doubts have been clarified before an agreement is signed.Please allow us to remind you that you can review your agreement, invoices, check and amend your services at any time through your online account (myspacesworks.com). I’ve reviewed your account and I understand that an automated payment was not deducted per the normal schedule and for that we apologise. We’re actively investigating the situation and will reverse any penalties that you may have received as a result.We’re already in contact with you. Thank you for your ongoing patience.Best wishes, Lorraine Brule Global Customer Service at Spaces
4/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Chandramauli Chaudhuri, many thanks for taking the time to leave us a review score. We would love to hear more about your experience with us. We hope you visit us again soon.
5/5
GoogleGood place near to Liverpool Station
Agent replied · 11 June 2024
Hi Domingo Barrios , we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
3/5
GoogleOffices are a bit cramped but facilities are decent enough.
Agent replied · 11 June 2024
Hi Scott, thank you for taking the time to leave us a review. We have shared your feedback internally. If you require further assistance please raise a case through the Help section of your online account. Thanks.
5/5
TrustpilotSo far I am very happy with your…
So far I am very happy with your service.
1/5
TrustpilotTHEY’RE BUYING FAKE REVIEWS TO COVER UP…
THEY’RE BUYING FAKE REVIEWS TO COVER UP THEIR TERRIBLE REVIEWS DUE TO THEIR FRAUDULENT ACTIVITIES. STAY AWAY FROM THEM .
5/5
TrustpilotAll the staff
All the staff, especially Ebony is amazingly helpful and friendly!
5/5
TrustpilotIts good people and the quality of the…
Its good people and the quality of the facility is impressive.
5/5
TrustpilotExcellent experience
Rating only, no written review.
4/5
TrustpilotVery good services, but poor sound insulation.
Very good services, clean offices and common spaces, poor sound insulation between offices.
5/5
TrustpilotAwesome
Great service !!
3/5
TrustpilotI love my office and the building
I love my office and the building. The facilities are beautiful. I'm disappointed in the complete lack of community events and in the fact that it is mid-August and the rooftop deck still isn't open (I was told when I moved in in April that it would be open in May). I feel I should received a partial refund for these factors.
Agent replied · 11 June 2024
Hello Shannon,I understand that you’re disappointed, and I’d like to help.I have escalated your comments to the relevant teams and am making enquiries to put the matter right.You are also welcome to discuss these situations directly with your local Community Manager, who will be in touch. Regards, Lorraine BruleGlobal Customer Service at Regus
5/5
Trustpilotas always the management is the best
Rating only, no written review.
4/5
TrustpilotNice environment with nice people
+ Employees are nice and helpful+ Nice area in the center of Paris- Problems with heating and air conditioning. Temperatures are too low in winter and high in summer.- Meeting rooms reservation system not working properly- No facilities available : microwave hoven, coffee machine, ...
5/5
TrustpilotMeeting Room
Everything was great.
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,160 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
