Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotToo expensive & Small Offices
Nice offices at central location but too small and too expensive. Kitchens are dirty and the staff does nothing to address that. Toilets are small, dirty and broken since months and the staff does nothing to fix it with priority. Accounting department is a scam. Tries to charge you 2 times and then does not respond to solve the problems. Always check your bills because they try to scam customers by taking money out of your account by putting false bills and then you have to fight for it. Sales person always blames someone else and don’t do anything to help customers. Reception staff is friendly and always very helpful.Update:Absolutely false reply from Spaces. I have proofs to demonstrate all the scam invoices that you have put in my account. Till today nothing has been solved. You own sales person has stated that these invoices are wrong. Check within you own company before commenting on here. Simple accounting mistakes are done by your own people. I have to waste my time to show how wrong your invoices are !!! Retainer are charged for new office. With retainer balance already paid for previous office since 3 years you are double charging me !!!I wish I could upload all the proofs of emails here.
JT · 22 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Sanket, I’m very sorry to hear of your disappointment.At Spaces we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget. The local team have helped you move to several different offices as your business evolved so I am surprised to hear that the offices don’t meet your requirements. There is a daily cleaning for all kitchens and bathrooms on all floors and the local team will assist directly if they see anything out of place. There are two bathrooms on each side of the floors and clients have access to all 5 floors. There was an occasion where one of the stalls had some damage but this was fixed within two hours of being reported.Your complaint regarding being charged twice is regarding the retainer and a member of staff has already given you a breakdown of the retainer amounts which show it is correct. We require a retainer equivalent to 2 months for each office and this is what we currently hold. We find it extremely unfair to come on to such a public site stating that we “scam” and put “false bills” into your account when a the account helpdesk has already showed you that the invoicing and retainer are correct. A member of my team has been in touch to follow up with any questions you may have. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
Trustpiloteverything is fine
Rating only, no written review.
Lili · 22 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotAlways very responsive reception desk…
Always very responsive reception desk team. Motivated to find a solution when ever we show up with a request.
Klaus · 21 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotWe get more than expected
We always get what we need, and more. The rooms are great, the service is even better. The reception is truly attentive to our needs. The only bothering thing is that the floor sockets are mostly in the wrong place, they are either too far or in the wrong place. In many cases it would be better to have an extension cord on the tables to make it easier to access the power.
Peter · 21 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat place
The infrastructure is great. The staff is nice and very helpful. I recommend 100% to come at Spaces Manhattan in Brussels.
Melissa · 21 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat offices
Great offices, great service at a reasonable price!
James · 21 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGood
Comfortable travel.
I · 21 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotNice place
Quite place, easy to work at. Staff is helpful.
David · 20 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe workspace is fantastic
The workspace is fantastic, it's got such a cozy, clean, and neat atmosphere. But honestly, the standout here is the staff. They're incredibly friendly, always ready to help, and they really understand our needs. Thanks to them, my time here has been stress-free and enjoyable.
Biscuit · 19 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat communication and patience ,clean…
Great communication and patience ,clean and respectful
Rodney · 19 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotHelpful staff
Helpful staff - ease of use of facilities.
Mr · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotI actually like going to the office now
This place is so awesome. I actually like going into my office (never thought I'd say that)! My clients have commented on how nice it is, which makes me feel very polished and professional. Everyone is very nice and the staff is very helpful. The amenities are fantastic and everything is always clean. My favourites are my personal thermostat to control my office temperature and the overhead light dimmer. My office is the perfect size for a very reasonable price. The furniture they provide is sleek and comfy. I have recommended this place to friends in the same field, so now we all have offices on the same floor together. Honestly, I was a little nervous when I first signed up because it seemed too-good-to-be-true. But I've been here for 5 months now and turns out it really is as good as it seems!
Meg · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpiloteverything supergoood!!!
Rating only, no written review.
Teemu · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThey have beautiful and clean offices
They have beautiful and clean offices, and the staff is great!
Brad · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat Services
Great staff. Always very responsive and with a smile on face :)
Sharon · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
Trustpilothelpful receptionists
helpful receptioniststhey provided various services which convenient to me, however, the cleaning service is not enough.
Hoi · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotNice place with overall good vibe and happy people
Nice place with overall good environment. Reception desk is always smiling, quick to respond, caring and happy to assist. Facilities provided are good and having a microwave was a good step. High ceiling gives a good feel and high glass windows allows ample sunlight in...The only thing missing.... those friday get togethers arranged by Spaces at AXA Southside in 2018 and early 2019!
Asheesh · 18 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotAgain unspecified charges on my invoice…
Even after numerous requests (17/8 so one month has lapsed), Spaces is claiming that I have been renting office space and therefore claims cleaning charges, in contrary to the facts. I have not been renting any space but nevertheless Spaces is reluctant to move. Apart from this, my complaints about the dirty working environment, lack of cleaning etc are refused, as no written evidence would exist.This lack of client service is not what you would experience in more service oriented co-working environments such as Mindspace, Tribes and especially InfinitSpace.My previous review:Again unspecified charges on my invoice and only a standard reply (with quite some delay) to my queries. Really disappointing how the financial department deals with undue costs and how the customer service deals with solving issues.Moreover, complaints are ignored and the issuance thereof is simply denied, despite provided evidence. This is also shown in the feedback by Spaces of 15 August 2023; only focus on ignoring or denying sustained complains, no solutions.
Peter · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Peter,We’re sorry that this charge came as a surprise to you.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.You claimed that your office wasn’t restored upon your move in but your centre team received no such feedback from you at the time.Please don't hesitate to log into your online account (myspacesworks.com) to check your service agreement and review our FAQs. My team has contacted you now to clarify further.Regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotOur office is perfect for our purposes
Our office is perfect for our purposes. The site is centrally located, making travel to and from work easy and cost effective. The staff team (Jadee, Dionne, Wilma and Sim) are all extremely helpful. A great experience!
Craig · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotReview
Jo, Andy and Charlize are amazing!!
Debbie · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe staff is fantastic!
Rating only, no written review.
Renaud · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotWe have been trying to get a refund…
We have been trying to get a refund since May 2023. Received a confirmation that it would be paid on 14 Aug 2023, but to date nothing. Several emails back and forth but no co-operation. There are no telephone numbers on the signature so we cannot call to discuss this. We will never use Spaces again!
Joe · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Joe, I’m very sorry to hear of your disappointment.We understand how important the return of your overpayment is and our standard timeline has not been met on this occasion. For this, we deeply apologise.Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.Kind regards, Michelle SpireAssistant Global Customer Service at Regus
★★★★★ 5/5
TrustpilotReally impressed with the space
Really impressed with the space, the people, the facilities and the staff. Harris is always welcoming and friendly.
Robert · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotFRAUDULENT COMPANY
Rating only, no written review.
Unknown · 17 August 2023 · SAB Saint Andrews Bureau Ltd London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
