4/5
TrustpilotReception service is very kindly and…
Reception service is very kindly and supportive.However ｗe were confused about this month's payment.
Trusted Agent profile
SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more
★★★★★
2,479 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,479 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,999
Reviews on Trustpilot
All 4 offices
Our offices
SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
- SAB Saint Andrews Bureau Ltd LondonNew Broad Street House, 35 New Broad Street, EC2M 1NH2,158 reviews · 233 on Google (3.7)77 in the last 90 days
- SAB Saint Andrews Bureau Ltd Cambridge18 Mill Road, CB1 2AD311 reviews · 227 on Google (3.5)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd RoystonEstates House, 4 Fish Hill, SG8 9JN83 reviews · 9 on Google (3.2)8 in the last 90 days
- SAB Saint Andrews Bureau Ltd Ware19 Amwell End, Ware, SG12 9HP74 reviews · 0 on Google8 in the last 90 days
Latest reviews from every SAB Saint Andrews Bureau Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotGreat place to have your business…
Great place to have your business whether to have your mail come there or to hold a meeting for your business you want regret you did!
5/5
TrustpilotVijzelstraat, Amstrdam
In "my" location (Vijzelstraat, Amsterdam) there is always room, workers very friendly and the services are great.
5/5
TrustpilotBrilliant customer service experience
From the moment contact is made with Spaces and you explain your requirements, they ensure that the process is seamless and user friendly. They also bring your service online in the shortest possible time scale.I would definitely recommend Spaces to business colleagues, family and friends.Thank you Spaces for Great customer service experience.
1/5
TrustpilotGive me back my retainer
Give me back my retainer. I’m reaching almost 2 months since my termination date and I still haven’t got my deposit back. Everyone at the Nogal branch was lovely and was quick to help me when I reached out but the only thing that is absolutely atrocious about Spaces in Bogota is their payment system (or lack there of). There’s no way to make a payment through their horrible website, no confirmation after having to call the branch to make the payment. I have to physically be at the location lest my credit card information get stolen by some random dude in Italy (this actually happened the one time I gave them my credit card info. Ever since that incident I’ve only made payments on site). Worst of all, I’m still trying to get my retainer back almost 2 months after the termination date. They have no phone number you can call to aid in the process and all email and attempt at reaching them have fallen on deaf ears. I’ve wasted so much time on trying to get my own money back that I feel like I should bill them.
Agent replied · 12 June 2024
Hello Andrew,We fully understand the importance of receiving your refund promptly and apologise that it has taken longer than normal.We are working on it for you now and will keep update you at the earliest opportunity. Thank you.Thank you, Lorraine Brule Global Customer Service at Spaces
5/5
TrustpilotStaff was excellent and accomodating…
Staff was excellent and accomodating and the room we rented was perfect for our needs.
5/5
TrustpilotGreat reception service
Great reception service, great ambiance.
3/5
TrustpilotGood but... (AMD Very Good, no but)
I like: where the offices are located, the fact they are modern, that have a restaurant and how effective and nice the people working at the Reception are.I think the kitchen that exists in some floors needs to be improved and that equipments like the microwave need to be changed more frequently. Also, the chairs provided are (exageratedly) bad and not in accordance with what you (in theory) offer.Amendment. September 22, 2023My complaints were promptly handled and resolved by both the Customer Service as well as by the local Front Desk Team so I’ll increase the rating to 5 star. A special thanks to the local Team (AG) for the care and effectiveness. BR
Agent replied · 11 June 2024
Hi Tiago,I’m very sorry to hear that not everything was perfect,Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. We would like to thank you for your comments and if there is anything further we can help with, please don't hesitate to let us know. Kind regards,Lorraine Brule
3/5
TrustpilotVisitor registration process at…
Visitor registration process at Parramatta is traumatic. Once you can get up it’s great.
Agent replied · 11 June 2024
Hi John, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces
4/5
TrustpilotGreat facility and services.
Rating only, no written review.
5/5
TrustpilotThe people at the reception are making…
The people at the reception are making the difference. Always going the xtra mile - such a great experience.
5/5
TrustpilotService very well
Rating only, no written review.
5/5
TrustpilotI can work in my time without all the…
I can work in my time without all the distractions of home.
5/5
TrustpilotSuper Service
Super Service, super friendly staff
5/5
TrustpilotGreat service from all the team!
Great service from all the team!Thanks lavina and Kirsten for A1 service during my occupancy and great at resolving any issues
5/5
TrustpilotCarolin helped me greatly...
Carolin helped me above and beyond my expectations, quick, effective and to-the-point service I received from her... I am jubilant :-)
5/5
TrustpilotGreat staff & reception experience
Andie and the the team have been great to work with since the day I moved in.
1/5
TrustpilotDishonest and badly managed
Shut down office location (London Monument) with no notice despite renewing contract the previous month. Then when finally moved to different office (London Moorgate) they don't move payment method across and charge late payment fees!
Agent replied · 11 June 2024
Hi Matt, I am sorry to hear of your dissatisfaction.We apologise for any inconvenience you’ve experienced following the closure of the Regus centre in London, Monument. A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion we were unable to provide it, but I will make the relevant enquiries and take steps to prevent the situation from happening again.Regarding the payment method, for data security we are not permitted to input a customer’s payment details into the new account created by relocation. However, a member of my team has been in touch with you with a favourable resolution regarding the late payment fee and to answer any further questions you may have. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotThe Staff is great.
Rating only, no written review.
5/5
TrustpilotExcellent Staff Enhance Already Great Offices
Great space to work. Very clean, very comfortable, with good facilities provided for coffee and the like. Best of all are the staff, who are wonderfully friendly and helpful. They really make the offices worth visiting, always greeting with a smile.
5/5
TrustpilotSpaces
The team is very helpful and always has great customer service.
3/5
TrustpilotBilling and Invoicing Top, Subscription Management not so much
I assume this rating is for the online customer (service) area on spacesworks.com and not for the local Spaces Business I frequent.The customer account management web service is good. It has some nice features like invoice overview and billing address configuration. I use the spaces Android app regularly to manage my bookings.Unfortunately the spacesworks.com account area was missing one key feature that I was hoping to find when logging in: Upgrading my subscription (from a 5-days-a-month to an unlimited subscription). This feature is missing and therefore only 3 stars for this review. Sorry! (I know there is an option to cancel my subscription, but that is not helping anyone since it only cancels it by the end of the subscription).I would still rate my local Spaces Location 5 stars though!
Agent replied · 11 June 2024
Hi Christoph, thank you for taking the time to share feedback. We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go. Any of our centre teams will be able to assist with your request and I invite you to discuss it directly with them.Alternatively please feel free to contact me at michelle.spire@spacesworks.com and I’ll ensure you are contacted.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotReceptionists and cleaness
Receptionists, Sandi and Justin are always helpful and have great energy. Also, the office is always kept clean and the kitchen as well. We are happy to be here!
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Small spaces, over priced, noisy work spaces, toilets unclean absolute rip off. To top it off we got charged £750.00 “restoration services” for 4 screw holes…..they are out to make as much money as possible from hard working small businesses… avoid!
Agent replied · 11 June 2024
Hello,We’re sorry for your disappointment.We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. Upon your departure, additional restoration was required above the standard service which was explained to you at the time. We have also provided photographic evidence.We understand that you’re disappointed but this is explained to you in detail at the time of signing and again now. Thank you for your cooperation.Regards, Lorraine Brule Global Customer Service at Spaces
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Questions about SAB Saint Andrews Bureau Ltd
Which SAB Saint Andrews Bureau Ltd office has the most reviews?
London has the most, with 2,158 reviews rated 3.9 out of 5, followed by Cambridge with 311.
Where are the SAB Saint Andrews Bureau Ltd offices?
