SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

Hi Toni, thanks for getting in touch, although I am sorry to hear of your dissatisfaction. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us.We are pleased to confirm that your concern has since been resolved as per the details shared with you via email. Please continue to speak with one of our team members who is currently in touch with you regarding the refund.Should you require further information or support in this matter, please feel free to contact your centre team directly.Best,Lorraine BruleGlobal Customer Service at Spaces

Hi Hariharan, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces

Hi Nancy, I’m sorry if you felt the need to escalate this.A centre closure can be a frustrating experience for customers and it’s something we try to avoid wherever possible. We understand that you'd have appreciated greater notice. Unfortunately, on this occasion we were unable to provide it, but I will make the relevant enquiries and take steps to prevent the situation from happening again.There was a significant delay in the migration of your phone to the new provider and while the delay was on their side, we should have escalated through proper channels in order to get a quicker resolution; we apologise for any inconvenience.When you were informed of the move, you were given information for the new office by the local manager. She blocked all offices in the new building in order to give current customers availability and made herself available at a time of your choosing to show you the new office. Stating you were not contacted is simply not true.Cases need to be raised for IT issues as we have a centralised department. These can be raised by your local team or the Account Helpdesk but the IT department do not accept incoming calls.A member of my team has contacted you in order to answer any further questions you may have. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Christopher, thanks for sharing your feedback. We’ll pass it on to the team!We work closely with our Web and App developers to provide customers with the best possible services/online tools to easily manage their account with us on the go. I apologise for any inconvenience caused by these services and have shared your feedback internally.Should you require further information or support in this matter, please feel free to contact your centre team directly.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces

Hello,I understand and appreciate that you’re disappointed, and would like to help. Our team are always available to support our customers with payment, billing and account-related questions. This allows Centre Teams to focus on your well-being and ensuring you get the most of your workspace as well as your community. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team. Please remember that you can check your agreement, amend services, make meeting room bookings, review and pay all your invoices at any time through your online account, available at myspacesworks.com. Should there be anything further I can assist you with, please do not hesitate to contact me directly at lorraine.brule@spacesworks.com. All the best, Lorraine Brule Global Customer Service at Spaces

Hi Paul, I’m sorry you feel this way.Your invoices are correct and in-line with the agreement you signed.As an office customer you are required to pay the equivalent of two times your monthly fee and this is clearly stated on your agreement. Please remember that your centre team are available to answer any questions you may have and you are also able to raise queries directly to our Account Helpdesk via the ‘Help’ section of your online account (myspacesworks.com).A member of my team has contacted you to discuss your concerns and I’m happy to hear that you’re satisfied with the clarification we have provided.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces

Hi Mats, I’m very sorry to hear of your disappointment.This centre is a beautiful historic building with 11 metre high ceilings. Due to the size of the building and restrictions in installing sound proofing due to its cultural significance, it makes it a challenge to keep very quiet when there are a significant number of people using the premises. We would encourage you to speak to the local team as there is an alternative lounge area on a separate floor which is much quieter. Individual booths have been requested and will be installed as occupancy increases. We would like to thank you for your suggestions and remind you that the local team are always available to answer any further questions you may have.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Mike, thank you for taking the time to write and letting us know your concerns. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.Prior to any renewal, our customers receive courtesy email reminders.According to our history, you received these emails with detailed information on prices, terms and the option of ending the agreement if you no longer require our services; you chose to renew for 24-months at the price that was quoted to you.Our centre teams are on hand to discuss renewal terms and you held discussions with your local team lead; these discussions were held after your renewal period had ended and it was not possible to make changes to the terms you accepted.Please understand that your initial term was heavily discounted and the renewal options you were provided were reflective of the current market rate.You are committed to your current agreement which is due to expire on 31 August 2024. At that point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your Your centre team remain your point of contact and a member of my team has contacted you directly to clarify this for you.Kind regards,Michelle SpireAssistant Global Customer Services at Spaces

Hello Ivan,I understand that you’re disappointed, and we apologise for your negative experience. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I understand that your agreement has already ended but I have escalated your comments to the relevant teams to be used towards future improvements.Thank you for your constructive feedback.Regards, Lorraine Brule Global Customer Service at Spaces