SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

Hi Mercedes, I’m sorry if you felt the need to escalate this.You signed an agreement for a month-to-month, private office on 31 July. Our monthly invoicing is processed on the 1st of every month and as you hadn’t ended the agreement by then, the month of September was invoiced. You ended the agreement correctly in the online account on 1 August and as this was within the notice period the end date of 31 August was processed and a credit note for the month of September was raised. This is visible in your online account (myspacesworks.com) by going to Account > Billing and payment and clicking on your account. There is no invoice with “unspecified services charges”, I presume you are referring to the restoration services for $179.10 plus tax. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.A member of my team has contacted you with further details about the situation. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Vinodharan,I’m sorry if you felt the need to escalate this.I understand that you would like to downsize. You are however committed to your current agreement which is due to expire on 31 January 2024. At that point, you have complete flexibility to resize your product requirements and are welcome to start the conversation with your centre team now. These changes will take effect upon renewal.We charge our customers according to the agreement they have signed. In case of incorrect charges being billed, our customers can contact their centre team or our account helpdesk to get it corrected immediately. You have confirmed that the issue with your billing and payment has been resolved now. We apologise for any inconvenience caused.We have shared your comments internally for the relevant team to take steps to prevent the situation from happening again. We appreciate your business. If you need further assistance, please respond to my team member who is in touch with you.Best regards,Lorraine BruleGlobal Customer Service at Spaces

Hi Chong, thanks for sharing your feedback. We’ll pass it on to the team!Our sincere apology for the inconvenience caused.We understand that you're unhappy with the increase in the renewal price. The renewal price will always prevail over the current market price which has been detailed in your agreement terms. Should you require further information or support in this matter, please feel free to contact your centre team directly.Thanks again for your comments which help us improve. We appreciate your business.Best,Lorraine BruleGlobal Customer Service at Spaces

Hi Axelle,I understand and appreciate that you’re disappointed and would like to help. We have received great feedback about the quality of our service, and I apologise for your dissatisfaction.Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. This allows centre teams to focus on your well-being and ensure you get the most out of your workspace as well as your community. We have tried to contact you to understand your comments further and resolve them for you, but you didn’t respond to us. If you’d value a deeper investigation into the matter, please respond to my team member who is in touch with you. Kind regards,Michelle SpireAssistant Global Customer Service at Spaces

Hi Victor,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us. We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces

Hi Shneor, I’m sorry if you felt the need to escalate this.This centre has communal areas across two floors in our business club which includes two phone booths. In terms of “reset areas”, there are sofa areas on our office floors for the clients to sit on. There are also kitchens on every floor for the clients to use.We have not received complaints regarding the local staff either.You had an office in this centre for over 6 months so would have known that these conveniences are available. I have asked a member of my team to contact you as must have some other dissatisfaction regarding the centre which we would love to try and address.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces

Hi Daniel Nitu , we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!

Hi Jay, thanks for getting in touch.Firstly, let me thank you for your kind words about our centre team; I’ll be sure to pass on your comments.I’m sorry to hear that you were unable to fully utilise your membership due to your travel plans but don’t forget your membership gave you access to our global network of centres, and they remained available to you throughout your time with us.If you have any further requirements in the future, we remain at your disposal. Thank you for your feedback which helps us to improve.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces