Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotMake sure you Test Internet facilities before you Sign up
Just want to make businesses aware that Space is good at asking premium prices for every service but lacking on dedicated internet services in Amsterdam (max 50mb), especially for IT/AI innovative companies, they just cannot deliver an acceptable speed/bandwidth and apparently don't care about this at all. We needed to move out because of this problem. We really didn't want to happen, but it is critical for our business to succeed. BE CAREFUL IF YOU ARE AN IT, RELATED BUSINESS space is not the best choice to make!!!
Rene · 2 February 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hello Rene,I apologise if you haven’t received the level of service that you’d expect from Spaces. We know that your IT setup is key to your business. I’d like to ensure any technical issues are fixed as a matter of urgency but you’ve posted anonymously.Please me directly at michelle.spire@spacesworks.com with your company details so we can investigate further.Thank you for your patience and understanding. Best regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotOpaque and unethical
I do not know where to start with this company but overall the billing and extra charges are vague, the catering costs were abs astronomical, the equipment didn't work and they refused a discount, the invoicing portal is a joke and even when you are in dispute they keep charging late payment fees....we ended up paying just to get them out of our lives for good. A short-sighted company who have lost a potentially lucrative contract.
Danielle · 30 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotI can’t believe I’m reading all this…
I can’t believe I’m reading all this negative review. I am about to make a complaint to Ombudsman after receiving a threat from them of sending it to collections. and I have to pay 530 something for not paying 63$. I made a payment as it reflected on my bank account and only found that the payment was declined. Edit* I checked my account and my actual payment went through.But what is surprising is after 1 week they are suing me.
Beloved · 28 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi, I’m sorry if you felt the need to escalate this.Our invoices are payable no later than on the 15th day of the month. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. You can review invoice and payment dates on your statement of account, available in your online account (myspacesworks.com).Accounts with long overdue balances will automatically be handed over to our collections team. We take all possible steps to liaise with customers and ensure their accounts are up to date including courtesy emails and calls from our team.If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you.Please email me at lorraine.brule@spacesworks.com with your company name and details.Regards,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotThese people were there for me
These people were there for me. They saved my life. They listened and cared . They were all kind. I am unsure how I would have managed without them. There was no one else to turn to. I don't know how to thank them.
Louise · 19 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotI am very impressed with Spaces!
Spaces has been great for me! I have to give them an exceptional review as the experience, value, and service have been top notch, I was able to pick a great office, pricing was great, staff has been very kind and helpful. The place is kept clean and neat which I appreciate.
Customer · 19 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
Trustpilotregret to share my recent…Disappointing Experience with Spaces
regret to share my recent dissatisfaction with Spaces' services. The prolonged heating problem over nearly three months has resulted in subpar working conditions, compounded by a lack of acknowledgment from your team. Attempts to communicate concerns were met with ineffective solutions and a notable lack of responsiveness.Furthermore, when seeking an early contract termination due to the evident breach, my request was summarily refused, showcasing a lack of accountability.My experience with Spaces has been regrettable, and I caution others considering your services. I hope this feedback prompts a reevaluation of your practices.
Lee · 17 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Lee, I’m sorry if you felt the need to escalate this.Your grievance is relating to the heating in the coworking section of the centre. The current temperature in the office averages 18C and suggests that the heating may not be working at its optimal levels. The local team already initiated a repair request and will keep you updated on the status. However, all the emails you have directed to the centre have always been answered in a timely fashion so your comments regarding “a lack of acknowledgment from your team” are not accurate. You have already been offered an alternative desk or even a private office but you have refused. We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than its specific end date; your agreement ends 30 September 2024.The local team have contacted you again with offers of alternate spaces; they are your primary contacts and will be happy to discuss your options. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotI've experienced poor service…
I've experienced poor service from this company. The process of transferring to another office has been handled unprofessionally. I would consider deleting this negative review if there is a notable enhancement in their service quality. It's shocking to pay so much for such inadequate service.
Tatiana · 17 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hello,It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.Regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotWaiting for a transfer to another…
Waiting for a transfer to another office but extremely unhelpful. Paying nearly £5,000 per month and it takes weeks for people to respond despite chasing. Unbelievably unprofessional, you're better off using another office provider who treat their customers with basic decency.
Billy · 17 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hello,It is disappointing that you felt it appropriate to post multiple complaints simply because you haven’t achieved the rate that you wanted.We work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget but your request is unreasonable.You spoke with one of our representatives in December who gave you the rate for the office and location you wanted but you were unhappy with it and have since tried to move between our employees in an attempt to receive an agreement for an unagreeable amount; your comments are unfair.If you wish to discuss this efficiently, your local team remain your key contacts. Thank you.Regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
Trustpilotexcellent location and facilities
excellent location and facilities, friendly and professional staff
Costas · 17 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe areas are all in excellent…
The areas are all in excellent conditions. The service is great.
Beatriz · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotBooking and Check in was easy
Booking was easy, check in was easy, and the room was perfect size for our meeting and buget.
Cheryl · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGood customer service
Rating only, no written review.
Evelyn · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotSandi and Justin who manage our SPACES…
Sandi and Justin who manage our SPACES offices are exceptional! Amazing customer service and are so welcoming and engaging every day!
Robin · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotEmployees
Employees - reception
Caslav · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpilotit was great in all senses
it was great in all senses! The people, the place, everything nice!
Alexander · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotAmazing experience
great experience, specially my front manager Lee, really make you feel at home!
Marcos · 16 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotReview
Friendly and efficient staff, reasonably priced and perfect location. Happy with our experience so far!
Christine · 15 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotAlways a great experience
Always a great experience. If needs arise, the team is hands on and always addresses the issue quickly and effectively. the team is personable and attentive.
The · 15 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotExcellent Venue and location
Excellent Venue and location, would highly recommend
Peter · 15 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotFront Warriors
The wonderful help I constantly got from the two ladies at reception, (Flo and Gwen) goes beyond that of an employee doing his/her duties according to their position, they go above and beyond. Amazing human beings! That's who you put at your front.
Tshepo · 14 January 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotScam!!! Set the membership and charge me without my permission!!
I am writing this review to express my frustration and disappointment with the lack of response and resolution from Workspaces regarding an unauthorized membership issue.Despite multiple attempts to contact the company through various channels, including emails and phone calls, I have not received any response or assistance in resolving the matter. The unauthorized membership has resulted in unwarranted charges and has caused significant inconvenience.What exacerbates the situation is the company’s decision to block my emails and phone calls, making it impossible for me to communicate with them directly. This communication blockade is highly unprofessional and further impedes any chance of reaching a resolution.I am disheartened by the lack of customer support and urge Workspaces to address this matter promptly. It is essential for businesses to uphold a standard of responsiveness and accountability, and the current situation falls short of those expectations.I hope this review serves as a plea for attention to my issue and encourages Workspaces to take immediate steps to rectify the unauthorized membership and lift the communication blockade.
Жизнь · 13 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Alina, I’m sorry you feel this way, but your membership is being charged in accordance with the agreement that you signed, so I’m confused as to how this could possibly be “unauthorized”.I’m unsure of the channels you have been attempting to reach us through; we ask that our customers contact their local centre team or raise a query to our Account Helpdesk through the ‘Help’ section of their online account (Myspacesworks.com) if they need assistance. You contacted us in this way previously and we have replied to each of your queries. Trying to go through other channels because you do not like what you have been advised is not going to change the outcome for you and it’s possible that unsolicited emails to internal contacts may not be seen.A member of my team has contacted you directly to discuss your situation and you are free to contact me directly at michelle.spire@spacesworks.com if you need further clarification. Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
GoogleRating only, no written review.
Ana · 13 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Ana Zdravkovic Babic , we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 3/5
GoogleRating only, no written review.
Sami · 13 January 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Sami Majzoub, many thanks for taking the time to leave us a review score. We would love to hear more about your experience with us. We hope you visit us again soon.
★★★★★ 5/5
TrustpilotFulfilling Mail Request
Rating only, no written review.
Lorenza · 12 January 2024 · SAB Saint Andrews Bureau Ltd London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
