SAB Saint Andrews Bureau Ltd estate agents in London, Cambridge, Royston and 1 more

Hi Luis, I understand and appreciate that you’re disappointed, and would like to help.Our invoices are always available online where our customers can check and review them through their online account (myspacesworks.com) under the ‘Account’ section. All our invoices are charged with tax following the local tax regulations and a copy of it will be sent to the customer’s email. We apologise if you did not receive it however it can be obtained through your online account.A member of our team has already been in contact with you regarding this matter, please respond to them if you need further assistance.Best regards, Lorraine BruleGlobal Customer Service at Spaces

Hi Kristy, thank you for taking the time to share feedback.We work closely with our Web and App developers to provide customers with the best possible online tools to easily manage their accounts with us on the go. We apologise for the inconvenience caused by your App services. A member of our team has already been in touch with you in this matter, please respond to them if you need further assistance.Thank you.Lorraine BruleGlobal Customer Service at Spaces

Hi Rian,I’m sorry you feel this way.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Spaces.I understand that you wanted to cancel your agreements within days of signing them. A signed agreement is a formal business commitment, and it should be ended online according to its notice period. Your centre team has explained the same to you. We charge our customers as per the agreement they signed. Your mailbox plus agreements’ end date is 31 January 2024 and we have only charged you until then.Please remember that you can check your agreement and review all your invoices at any time through your online account, available at myspacesworks.com.Should you require further assistance in this matter, please respond to my team member who is in touch with you.Thank you,Lorraine Brule Global Customer Service at Spaces

Hi Sermpol,I’m sorry for your dissatisfaction.I understand that your recent company tax registration application was rejected by the government due to the nature of your business.We ensure transparency in everything we do, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.I coordinated this with your salesperson and centre team. They clarified that you have informed them that you require office space for your company tax registration purpose and didn’t mention that your business nature is warehousing. They have proposed the 1-seater office space which they normally suggest to customers for tax registration purposes that is compliant with the government’s requirement for normal businesses based in the office. Please understand that it is the customer’s responsibility to choose the suitable product based on their business nature and requirements for tax registration purposes.A signed agreement is a formal business commitment, it should be ended online according to its end date. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. Your agreement will expire on 31 December 2024.Your centre team is currently working on this matter as they have confirmed with you. Please respond to them for further assistance.Thank you,Michelle SpireAssistant Global Customer Service at Spaces

Hi Danny, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-348195-R7W7. Thanks.

Hi Stefan. We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.

Hello Lawrence,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority. Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best,Lorraine Brule Global Customer Service at Spaces