Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotA really disastrous after-sales…
A really disastrous after-sales service. Without having an interlocutor to solve the problem.They have charged us two extra invoices and we cannot get them to cancel them.
Bei · 1 July 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hi Bei Sindreu,I’m so sorry for your disappointment.I understand that you wanted to end your agreement 2 months early on 31 March 2024.A signed agreement is a formal business commitment, and it should be ended online according to its notice period. Your agreement expired on 31 May 2024. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. Your account is currently restricted due to non-payment. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved. If you need further assistance in this matter, please respond to my team member who is in touch with you.Thank you,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotFirst and last impressions count
Erica, Kirsten and team were amazing building hosts. Thank you for making our stay at Spaces so efficient and pleasant. From the greetings and farewells, you always did so with a smile. My company was brilliantly looked after at Spaces in MK whilst we waited for our new office building to be ready. A really enjoyable 6 months. Highly recommend.
Mike · 28 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
GoogleAlways extremely helpful and professional.
Jason · 28 June 2024 · SAB Saint Andrews Bureau Ltd Royston
Agent replied · 21 June 2024
Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.
★★★★★ 5/5
TrustpilotReception desk
I really like the help from the Assistant on the Reception in Zug they are very helpful and very friendly.
Help · 27 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotPerfect location and helpful staffs
Perfect location and helpful staffs!
Nathan · 27 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotHorrible Experience All Round
This is a review for SPACES specifically - not the co working space I was in. The worst customer service I've experienced. Still waiting for my overcharged amounts to be paid back after trying to remove my card from the account multiple times, getting palmed off to different people via email and nobody actually taking the time to listen to what my issue is. Now I've just received two automated emails, a week after last contact from a human (which was another robotic palm off to someone else)
Corey · 27 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hi Corey,I’m so sorry for your dissatisfaction.I understand and appreciate that you’re disappointed, and would like to help. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. This allows centre teams to focus on your well-being and ensure you get the most out of your workspace as well as your community. We have received great feedback about the quality of our service, and I apologise if you’ve experienced any delay in hearing back from the team. Since you have posted anonymously, I’m unable to contact you to help you further in this matter. Please email me at lorraine.brule@spacesworks.com with your company name and account reference ( as displayed in your invoice). I’m looking forward to receiving further details from you.Kind regards,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotHad an issue, staff on site is great and fixed everything as best they could.
I had a billing issue here but Mario was able to fix everything for me.This really is a great place to work. Just make sure you read the fine print on your agreement.
Jeffrey · 26 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hi Jeffrey, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus. I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve. We appreciate your business. Best, Lorraine Brule Global Customer Service at Regus
★★★★★ 5/5
TrustpilotGood choices of seating layout for working and meeting
Even though I use the business lounge more than the co-working space, I really love how diverse the choices of seating in this central SPACES. When I need to work alone or need some privacy, there are some tables or even mini cubicle sofa I can use to work when I need more privacy. When I am meeting my working partners, I could choose any seats that have 2-4 chairs, whether if it's in the middle of the business lounge or at the corner booths. It's pretty easy to meet up guests when in need in business lounge, without having to show your working desk (hotdesks), so it's really convenient for both parties, you and your guests too.
Ayda · 25 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
TrustpilotExcellent location at Athens' center
Small private offices with sufficient equipment. They are suitable when you need a ready office to start your work. Very convenient if you use public transport.
Angeliki · 25 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe Front Desk Staff
The Front Desk Staff, extremely professional and helpful.
Dean · 25 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotHorrible Experience - Avoid This Company
This company has been a nightmare to deal with. The building is in terrible condition, and the management is unprofessional and dishonest. They force renters to stay in the building using contracts, despite its numerous issues.The elevators are frequently out of order, and there is no heating system on the 5th floor. We were freezing in our office all winter. They initially claimed it was a temporary fault, but it's clear the heating system is a persistent problem they cannot fix.Our staff is reluctant to come to the office due to unsafe elevators and the unappealing alternative of using the stairs. The cleaning service is atrocious, and there's a constant foul odor in the kitchen area on the fifth floor.They misrepresented the offices during the sales process and provided incorrect information regarding termination. As a result, our termination request has not been confirmed, despite numerous complaints and emails. This has cost us both time and money.We desperately want to move out and never work with this company again. Their approach is unethical, and their service is far below acceptable standards. Save yourself the trouble and avoid this company at all costs.Edit:Despite your claims of providing the highest standards, our recent experience has been far from satisfactory. Yesterday, only one elevator was operational in the building. Your communication with the building owner is irrelevant to us as customers. Our contract is with you, not the building owner.Regrettably, your management approach lacks good faith. It appears you are attempting to extend contracts through misdirection, forcing tenants to remain in unsuitable conditions. You assert that there is no heating issue on the 5th floor and everything is within usual standards. However, every complaint we make confirms a persistent problem with the heating, which is not just an inconvenience but a threat to our comfort and health, as confirmed by the building management. This inconsistency has led to many tenants leaving while the concerns of the remaining tenants are being ignored.We have made multiple attempts to reach a compromise, but your inflexible approach has left us with no resolution and a clear sense of dissatisfaction. We can guarantee that once we move, we will never consider Space again and will not recommend it to anyone.
MG · 25 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hi Muge,It's evident that you’re frustrated and we’re sorry for it.The “unjust charges” that you’ve mentioned is your office restoration service which is a part of your agreement. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards. We have raised your concerns again to your local team. The lift incident was very unfortunate and our team ensured their support at the time. We have raised this with the building owner who is responsible for such issues.We’ve already addressed your complaint with you directly over the past several weeks. If you have more questions, you know how to contact us.Many thanks,Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 1/5
TrustpilotCityPoint Updates
Hi Michelle,Appreciate you responding on TrustPilot so quickly but unfortunately that's where it seems to have ended. This issue is now over 15 months old.For sake of clarification Regus/Spaces had offered to show us alternative venues. However we have not been offered an alternative office within the building and was told this would not be an option.Secondly we requested portable air conditioning but was only provided with a fan and again told that portable air con was not possible. As an employer I have a duty of care to my staff and this may become a health issue as the temperature continues to rise
Harry · 24 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hi Harry,I’m sorry if you felt the need to escalate this.The local team have addressed these situations with you several times.There is one lift that is currently undergoing maintenance and this is due to continue for a few weeks, but the other 3 lifts are operational and you are welcome to use any one of them.The air conditioning is not work at full potential and we are discussing options with the landlords as this falls within their remit. However, you have already been provided with a portable unit and, as you state, have been given options to relocate to a different office or even location. If you feel a relocation would be to your advantage, the local team are till happy to provide availability so please let them know. Kind regards, Michelle SpireAssistant Global Customer Service at Regus
★★★★★ 1/5
TrustpilotFrustrated and Stuck with Overcharges and Ineffective Management
Title: Frustrated and Stuck with Overcharges and Ineffective ManagementReview:We've been renting a unit from Spaces since February last year and had no billing problems until we decided to move to a bigger unit in February 2024. Upon moving into the new office, we agreed on a rate of $1200, which was not reflected in their billing system. Since February, my account has been consistently overcharged despite numerous complaints to the on-site manager.From April to June alone, we had 8 transactions between my company and Spaces, most of which were incorrect. Despite repeatedly informing the manager over the past three months, no concrete action has been taken to rectify the billing issues. Instead, I am continuously being overcharged, and the new lease even came with the wrong dates.As a business owner, I find it incredibly frustrating to deal with these recurring issues. I should be focusing on running my business, not managing billing errors. The lack of accountability and responsiveness from the management is disappointing. There seems to be no one to report these issues to except the on-site manager, who is not taking any action. Or maybe she does, but the billing department doesn't care.If you are considering this co-working space, be prepared for potential billing nightmares and a lack of effective resolution. I feel stuck and incredibly dissatisfied with the service.
Mehdi · 22 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hello Mehdi,We are sorry for your experience.We recognise that there were some human errors made when processing your office upgrade which resulted in incorrect billing; please know that this was not intentional. It has since been positively resolved and this will be addressed internally to ensure it does not repeat again. If you have any difficulties, your centre are always your first point of contact but you can also submit a query through the ‘Help’ section of your online account where our dedicated Account Helpdesk team can also support you.Thank you for our feedback and patience. Wishing you a great day at work, Lorraine BruleGlobal Customer Service at Spaces
★★★★★ 5/5
TrustpilotProfessionalism and high customer care
Rating only, no written review.
Stefano · 21 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotStaff were helpful
Staff were helpful, professional and effective
Don · 20 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotAvoid renting offices here
Avoid renting offices here. Spaces are atrocious to deal with and despite replies to the below reviews which are not true, customer services do nothing to help. Expect lots of failed promises if moving here and offices which reach 35 degrees in the summer. This is a problem for all offices which get any sun throughout the day in this building. Save yourself a lot of money and look elsewhere.
Mr · 20 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hello James,We are sorry for your frustrations and we’re trying to resolve it for you but your comments are unfair.Your air conditioning doesn’t work and we’ve ordered the parts for it but the delay is outside of our control (a third-party). Your local team have offered to relocate you and provided temporary solutions but you declined their help.They are your key contacts here and are awaiting your cooperation for this to be resolved. Thank you.Regards,Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 1/5
TrustpilotAwful company and experience
Awful company and experience. Keep sending incorrect invoices and threats to take us to Court. Try and speak to anyone and no one actually listens to what you are saying, they just refer you to your online account which we cannot get into, again they offer no help they just ask us to raise a new query if we still have issues. Asked for the Managing Directors details as this has been ongoing for over a year, I was told the Manager was busy with other issues. They also doubled our rent without notice. Avoid like the plague!
Sue · 20 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 August 2024
Hello Sue,We are sorry for your experience.I have checked your rate to ensure it matches the indexation listed in the current house rules (available in the Documents section of your online account, myspacesworks.com). Please be assured that the price increase was not arbitrary, but rather a necessary adjustment due to the increase of several factors such as occupancy, real-estate costs, indexation…, which is an integral part of our agreement. As you may be aware, this indexation is a standard practice in the industry to account for fluctuations in the market, and it ensures that our pricing remains fair and consistent with the current market conditions. No other adjustments can be made. I understand that this is a difficult situation, empathise with your frustration and apologise that we cannot meet your request to waive this indexation. My team have sent you password reset instructions now so you can log in again but you can also do this yourself during the login process.Thank you for your business.Best,Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotBest vibe and reception staff @Spaces Rotterdam
I enjoy working at Spaces rotterdam (@Hofplein), Reception is very attent and warm, always there to help and the vibe is chill.
Rachel · 20 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpilotcozy atmosphere
cozy atmosphere, convenient location.
Hiroki · 20 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe concept and staff are great!
Rating only, no written review.
Francine · 19 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotExcellent Co-Working Experience
Excellent co-working space with a good feeling of community. Great benefits like different events, free business lounge access to locations worldwide, nice infrastructure. Love it!
Bernd · 19 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotConstant threatening…
The Spaces experience is getting used to being threatened constantly from all different sides of the business. The centre teams send group emails to everyone in the building threatening to remove access to kitchens and toilets. They also send them to you if you forget to collect a parcel. The billing team don't take money from credit cards properly and then send emails intended to intimidate threatening legal action with no warning. There are lots of examples of this. Honestly the whole experience is just exhausting. We had multiple offices and are now slowly closing and moving to other providers.
Ellen · 19 June 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 11 June 2024
Hello Ellen, thank you for bringing this to our attention. If I have received your email and not acknowledged it, I apologise but when I check my records, I do not see any emails from you. Your query would have certainly been handled. At Spaces, are committed to only polite and professional communications with all of our customers. I have shared your comments with the line manager of the representative involved. In the meantime, I have also ensured that your local team assists you in reaching the resolution you expect. Your current agreement will be terminated and a new agreement can be signed that better suits your needs. Please work with them to have this resolved. Thank you for your patience and understanding. Best regards,Sandra Melody Head of Customer Services
★★★★★ 5/5
TrustpilotCustomer service from the receptionist…
Customer service from the receptionist was exceptional. The building and its offices was in excellent condition.
Lydia · 18 June 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat spaces and service
There are beautiful spaces and great service at the Narodni location. And that astonishing view from the terrace! I will definitely book the space again for another business meeting.
Ladislav · 18 June 2024 · SAB Saint Andrews Bureau Ltd London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
