Trusted Agent profile
★★★★★
2,475 reviews across 4 offices and 3 platforms
SAB Saint Andrews Bureau Ltd has four offices, in London, Cambridge, Royston and Ware. Together they have 2,475 reviews on three platforms, rated 3.9 out of 5 overall.
469
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
1,995
Reviews on Trustpilot
All 4 offices
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SAB Saint Andrews Bureau Ltd's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIt's a nice space with different…
It's a nice space with different options for different budgets, there's a lot of natural light, a nice lounge area, and I like the fact that it's near the restaurants on Pine Ave in downtown Long Beach, CA.
5/5
TrustpilotA Warm Welcome and Professional Space
I recently had the pleasure of being hosted by Bali at Spaces Mailbox in Birmingham, and the experience was absolutely fantastic! From the moment I arrived, Bali made me feel incredibly welcome and ensured everything ran smoothly. As someone based in both Birmingham and Manchester, I’ve found Spaces Mailbox in Birmingham to be a fantastic location to bring my clients. The atmosphere is professional yet inviting, and it’s wonderful to have such a serious and impressive space for meetings. The staff is always on hand, friendly, and go above and beyond to make sure you and your guests are comfortable and well looked after., I’ll definitely be returning!
5/5
TrustpilotOur first office space..
Our first office space! As a very small business we needed to move into a new office space and spaces fit the bill for us. Within walking distance of everything in the city, it is a great for any external meetings. We have been at spaces for over 6 months now and we absolutely love it. So nice to come in every morning to a team who are so helpful and always say good morning. Bali and Charlie it wouldn’t be the same without you! We have also visited other spaces around the city and honestly they don’t have the open light feel the Mailbox does.
1/5
TrustpilotI am extremely dissatisfied with my…
I am extremely dissatisfied with my experience with IWG. I signed a 6-month contract under the impression that I would receive 8 gym day passes per month. However, after 2 months of usage, I encountered technical issues, and despite my requests to expedite the technical repairs and backdate the passes, I was told that nor Hussle or IWG are not responsible. So I only was able to use it for two months.The facility at the Mailbox site had no microwave, forcing me to buy food onsite. On my first day, I was overwhelmed with invoices for the next month, even though I had barely used the space. Their billing system is disorganized, and by the third month, I was being pressured to renew the contract. Regarding mail receiving service they offer, I was assured I would be notified for each delivery, but in 6 months, I received only one notification, and I had to manually check for my mail, which was delayed multiple times.the sales manager, explicitly told me there would be no cleaning fee at the end of my tenure. He confirmed this over the phone but denied it when I ended the contract. It feels like IWG does anything to lock you into a contract and then finds various ways to charge you.To top it off, it has been more than a month since my contract has ended, I have yet to receive my deposit despite contacting them multiple times. I regret renting from IWG and strongly advise others to avoid this company.
Hi Bella,I’m very sorry to hear of your disappointment.Unfortunately, there is an ongoing issue with Hussle gym access at our centres. We communicated this to all customers, but we regret that this affected your experience, as we know it was a key reason for your agreement.For health and safety reasons, we do not provide a microwave oven at our centre. This has been explained to you by your centre team.We understand that our billing was confusing to you. We bill in advance and our invoices are made up of two different types of charges: 1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance. 2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears. All your invoices are available in the Account section of your online account (myspacesworks.com) and payable upon receipt but no later than the 15th day of each month. All our agreements renew automatically if they’re ended online according to their notice period. Your notice period was 3 months from the end date of your agreement. Before the renewal, we sent you a courtesy renewal reminder on 10 May 2024 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. You ended your agreement with an end date of 31 August 2024.Your centre team has consistently notified you about any mail addressed to you. Due to compliance, they returned some mail sent under different names not registered in our system. This has been explained to you and you have been advised to use the details you have registered with us.The office restoration service is part of your agreement, and it is payable. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer.There was a delay in refunding your retainer refund because your company details and the bank account details you provided did not match. Our finance team requested documentation to verify your relationship with the account holder. You provided the documentation on 02 October 2024 and your retainer refunded on 16 October 2024.My team member is already in touch with you in this matter. Please respond to them for further assistance.Best regards,Lorraine BruleGlobal Customer Service at Spaces
5/5
TrustpilotAlways a great place to work with an…
Always a great place to work with an amazing view.
1/5
TrustpilotUnprofessional Service, Still Waiting for Retainer After 44 Days
As someone who rented an office from them for a year and a half, I'm relieved to have left and never looked back. This was, without a doubt, the worst experience I've had in Warsaw. The community team is extremely ineffective, constantly failing to resolve issues.And it's not just the community team, the entire organization seems dysfunctional, creating unnecessary problems for no reason. Even months after leaving, I’m still dealing with their terrible service. They claim to return the retainer within 30 days of a request, yet it's now been 44 days, and I still haven't received it. They've completely ignored the tickets I've submitted through their support system, and the community desk says they're powerless to do anything about it.
Hi Vadym, I am sorry to hear of your dissatisfaction.After checking your account, I can confirm that the retainer request has been made twice but each time with different bank details and this has delayed the refund.A member of my team has been in touch to confirm which ones are correct and then will make sure the refund is processed as soon as possible. Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
3/5
TrustpilotBeautiful work spaces but a few cautions
Beautiful work spaces with decent wifi. However, trying to get a hold of their IT department has been challenging if you need custom settings for your office space. Also, the physical security measures could be much improved in terms of checking badges, verifying guest access to the private office space areas, etc.
Hi Judy,I’m very sorry to hear of your disappointment.Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us. We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
5/5
TrustpilotAmazing
Amazing, the reception staff was and always is so helpful and wonderful. We had a big group from our headquarters visiting and they were very accommodating of us. Inma, Enrique, Raquel and (I'm missing a name I'm sorry), you rock!
5/5
TrustpilotStaff are helpful and friendly!
Rating only, no written review.
5/5
TrustpilotGreat place for our "Day in the Office"
We used Spaces to periodically bring together our remote team members for a "day in the office". The facility is terrific, and provided a variety of offices, conference spaces and flexible working environments that allowed us to stay productive. It's also located in a fun part of town, and the Spaces team was very helpful.
5/5
TrustpilotGreat location
Very friendly welcoming and well organised office.
5/5
Trustpilot“It’s amazing to have someone there like Kristen and Jake”
Spaces and Regus have the designs for the needs.Of course, whether Regus or Spaces, we are expecting to have more family centers. We are lucky since the businesses are growing in abundance and globally.Lisa
3/5
TrustpilotTechnical Booking Issue
I have two memberships, and the tech team has not been able to fix my account so that I can book my 10-day package. This has been on-going for more than a month. I have to have the receptionist at our location book my office everytime, so it's not ready when I arrive. Very frustrating.
Hello Dianne,I apologise if you haven’t received the level of service that you’d expect from Regus. We know that your IT setup is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. I have already escalated your concerns to our IT teams who will contact you shortly with an update. I will also follow up to ensure that a solution is found quickly. Thank you for your patience and understanding.Best regards, Lorraine Brule Global Customer Service at Regus
5/5
TrustpilotFantastic city centre location
Fantastic city centre location, nice facilities, and helpful staff. Will definitely return if in the area again. Very easy to book.
5/5
TrustpilotNot writing a review
I am not writing a review
5/5
TrustpilotBeautiful location, friendly employees
Booked a meeting room here, it's a beautiful building and very helpful and kind employees.
3/5
Trustpilotabout the service provided
The people in reception and coffee shop is nice and helpfull.But the rent is too high for the service they provide, the water filter got broken and they took too long to repair it, the network is too restricted and make my work difficult. Sometimes is also slow The service provided don't worth it.
Hello Maria,I understand that you’re disappointed, and I’d like to help. At Regus the maintenance of our facilities is very important, and we can assure you of our highest standards. I have escalated your comments to the relevant teams and am making enquiries to put the matter right. You are also welcome to discuss these situations directly with your local Community Manager. They have also tried to contact you but without success; you have their contact details when you're ready.We look forward to hearing from you soon.Regards, Lorraine Brule Global Customer Service at Regus
1/5
GoogleRating only, no written review.
Hi S N, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.
5/5
GoogleRating only, no written review.
Hi Robert Krawiel, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
5/5
TrustpilotGreat team
Great team, Responsive and Quick to assist as required for both onsite and offsite team members.
1/5
TrustpilotNon-transparrent pricing
Non-transparrent pricing, hidden fees, bug-riddled app, unprofessional an untrained staff.Would recommend to stay away from Spaces, Regus, and IWG, they are all the same company and if you want an honest picture about what your experience will be like check out Trustpilot scores for Regus and IWG. It is very bad.Update:They are also trying to take this review down by contesting that this is a legitimate review.
Hello Jonatan,You’re visibly frustrated and we’re sorry it.Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com. If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details. Thank you again for taking the time to provide feedback. Best wishes, Lorraine Brule Global Customer Service at Spaces
1/5
Trustpilotnot providing agreed services and than…
not providing agreed services and than chasing you for unsubstantiated claims. Charged me for months with the location closed, years later they chase for payments that have been made. No response and highly unprofessional. Quick to comment on bad reviews to reach out, only for their helpdesk than to say "sorry can't help". Just waiting for them to suggest I remove negative reviews now that they replied. Ridiculous company and organisation, stay away. All reeplies miss the point that I specifically asked because of the covid situation if a center close to me is open before I signed up as the other locations were not an option for me. Then when I showed up it's closed and no information provided at all
Hi Goetz, I am sorry to hear of your dissatisfaction.On 12 November 2020 you entered into a month-to-month agreement for a membership with us. This membership gave you global access to co-working areas in our centres. While we are sorry to hear one of these centres closed during your membership period, we operate 3000 centres in 120 countries with nearly 300 in the UK, so you were not left without a centre as you suggest. You then terminated the agreement correctly in December 2020 and the end date was processed as 31 January 2021 as per the agreed notice period. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved. A member of my team has been in touch with additional details. Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
5/5
TrustpilotSPACES is a great co-working space
SPACES is a great co-working space. Especially when needing to get out of the house, and work in a friendly environment. Love the location and people in the Perth shared office.
5/5
TrustpilotPennine 5 - highly recommended
Having used Pennine 5 now on a number of occasions we always have had great service, Aaron is always really helpul and the faciltiy is perfect for our needs.
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London has the most, with 2,154 reviews rated 3.9 out of 5, followed by Cambridge with 311.
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