Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThe management has gone downhill and…
The management has gone downhill and service is nothing what it once was.
Mushkabab · 4 November 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hello Mushkabab,Thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers. I sincerely apologise for any inconvenience caused and have asked the line manager of your Spaces location to investigate this as a priority. At Spaces, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved. I’d like to contact you directly but you’ve posted anonymously. If you’d like more support, please email me at lorraine.brule@spacesworks.com with your company details, thank you.Best regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
GoogleRating only, no written review.
Matteo · 3 November 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
TrustpilotBeware! This company is 100% a SCAM.
My experience with Regus/Spaces has been frustrating and disappointing, especially regarding their mishandling of my retainer refund. After waiting well beyond their stated timeline, I was informed that my refund was “resent.” Despite this, I have yet to receive it, and communication has been repetitive and unhelpful. Each follow-up feels like it goes into a void, with issues reportedly due to “high volumes” or banking errors on their end.Even when I identified specific details, like correcting the BIC code, they failed to ensure the transaction was completed accurately. This has created an ongoing cycle of delays, unanswered questions, and unfulfilled promises.If you’re considering working with Regus/Spaces, be prepared for potential headaches and a lack of accountability on their end. They appear more invested in excuses than solutions, and as someone who values responsiveness and professionalism, I can’t recommend them.
Thomas · 29 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hi Thomas, I’m sorry if you felt the need to escalate this.The refund delay was due to an incorrect bank number provided during your online request to return the retainer.As a result, when we processed the refund according to these details, it failed. When we received the correct BIC number, we reprocessed it with the updated details. The refund was successfully processed in August and should have credited your bank account on 8 August. We have checked and there were no rejections; this payment is showing as successful in our systems. A member of my team has been in touch with proof of this payment. Should you have any further questions please feel free to respond to my colleague. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotWe had a great experience using the…
We had a great experience using the space. Thank you.
Nandi · 28 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotStaff at 2 MQ
Staff at 2 MQAnother training course over four days with full support from the team.
Sarah · 28 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
TrustpilotBe very careful with this company
Be very careful with this company. Inadvertently or not, they don't tell you everything and then charge you saying it is justified.This 2 star review caused a bit of a stir and then it went quiet with no attempt at reconciliation. However, I have just received a credit out of the blue for a late payment charge which I contested. The centre staff are absolutely fine and the facilities are good, so I am changing the review to 4 stars
Jim · 28 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 22 October 2024
Hello Jim,I sincerely apologise if the parking costs came as a surprise to you. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed but please understand that the parking is managed by a third-party so we are not responsible for applying these charges to you.Your centre team are your key contacts here and can provide you with information on alternative solutions or nearby parking locations.Thank you again for taking the time to provide feedback. Best wishes, Lorraine Brule Global Customer Service at Regus
★★★★★ 4/5
TrustpilotThe auto pay issue has been resolved
Billing/Accounting customer support came through.
Carlos · 28 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hi Carlos, I am sorry to hear of your dissatisfaction.We noted that similar issues were raised in August, and in both instances, the issues with a new credit card were reported weeks after the payment was due. We currently have no confirmation that a new card was successfully added to the system but have now received both payments. If you do experience difficulties making a payment, we kindly request that you contact us through the 'Help' function of your online account (myregus.com) before the due date so we can resolve the issue promptly. This will allow us to investigate and assist you in avoiding late fees.I have asked a member of my team to contact you with further information.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotThe officer of Spaces Kwun Tong is Good
Elis and Michelle is very nice and helpful for us.
Fanny · 24 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotThieves, stay away
One evening I went to their website to check the offer and decided to try for a month their service to see how it is. In the morning I read the confirmation email saying that I subscribed to a year contract so I email them back telling them that this is a mistake and I chose the 1 month option. They replied that this is not possible and I have agreed to a 2 year contract. I replied to them that this is crazy since I notified them in less than 12 hours since I applied and they said again that it's nothing they can do about it and now I have a two year subscription. Living in the EU I know that I have the right to change my mind on some purchases in 14 days under certain conditions, and this applied to my case. I wrote to them that this is against EU policies and they replied that they are Swiss based and they don't have to comply. I replied and said that the invoice they sent is from a EU member country so they have to obey the rules and then they replied that this is a business subscription and the 14 days don't apply since that is for consumers only, which is not true since I applied in my name and don't have the authority to involve the company that I work for in such contracts... but I was too tired to continue so I stopped trying. Every time I contacted them they would close the support ticket after each reply so I had to start new ones every time ... there are many options out there, choose something else.
Andrei · 24 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hello Andrei,We are very sorry for your confusion and disappointment, please allow me to clarify.The online signing up process whilst simple, requires several steps of confirmation from customers including a final signature. We provide all options from monthly up to long-term agreements, and that’s a decision you make yourself. By signing, it is a legally binding commitment and those with a longer term enjoy a more interesting monthly fee.We do not exercise 14-day cooling off periods nor is it required with the service agreements we provide to customers. Our teams have already clarified this to you since you joined in 2022.Your agreement ends on 31 October 2024. We thank you for your business and wish you the best moving forward. Kind regards,Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotThe staff are always helpful and…
The staff are always helpful and readily available to assist. They provide a very warm, friendly and welcoming environment.
Trucila · 23 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotHelpful staff
Helpful staff, great views, very flexible office space
Wesley · 22 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotWe’ve been at spaces now for 6 months…
We’ve been at spaces now for 6 months and couldn’t be happier. Great value for money and the facilities are always clean and tidy. Bali and her team headed up by Charlie on front desk provide a warm daily welcome and are always on hand to help. A great space to work and network with other likeminded businesses over cuppa at the Scrandads cafe! We use the meeting rooms regularly and they have great facilities.
Benjamin · 22 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat customer service!
We use this centre once per week and the customer service is always great. Bali and Charlie are a delight to deal with, and in my opinion, run the centre very well. The space itself is modern, bright and always clean. There are plenty of meeting rooms and breakout spaces too. A café can be found onsite, which is always a plus.
Ryan · 22 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat atmosphere
Great atmosphere, always welcome, nice hosts and requests are mostly always solved.Nice working location in the middle of Utrecht
Marco · 21 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
GoogleRating only, no written review.
MACITI · 20 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 October 2024
Hi MACITI FUNK, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.
★★★★★ 5/5
TrustpilotGreat space (hehe) and great staff!
Rating only, no written review.
Mae · 19 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe person in charge is very kind and…
The person in charge is very kind and has a well-equipped payment system. It's been a while since the office has been remodeled, so it's very clean. It's located next to the road and the scenery is fantastic.
Baram · 18 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat place to work and the best staff
Great place to work and the best staff: Antonella & Sofia
Pep · 18 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat work for business workspace
Great work, easy booking, good invoicing!
Finta · 18 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotComfortable location
Comfortable location, great space, extremely helpful, and nice ladies at reception.
Nataliia · 18 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
TrustpilotGood space but...
Good space. However some recurring technical problems
Tigran · 18 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotIncompetent at every level
Agree with the comments on SAB (Cambridge) especially the rudeness of Noreen Farrow. I had to deal with SAB in early April was because of a water leak from a property managed by them which affected my apartment and which the owner of the offending property took no direct responsibility. SAB's emergency hotline was not managed at the weekend, had to leave a message and someone eventually calls back. There was no urgent action by SAB to get in contact and I was directed from their letting department to estate management had hence Noreen Farrow. She demanded I obtain insurance quotes for the damage caused by their clients' apartment and refused to consider compensation for damage to the electrics and the fact that I had to use alternative accommodation. SAB were not even initially interested in viewing the damage for their own assessment but later, reluctantly, obtained one quote through their preferred building contractors (Hadley Property Services). These contractors quoted £3676, the lower of two insurance quotes. Hadley Property Services then subcontracted the work to an unvetted semi-skilled builder (and unskilled assistant) who informed me the work was valued at £2k. The partial reinstatement work was extremely poor and took many days longer than originally stated. The main contractor never visited to check the work had been completed (still not complete and its now October) and SAB has never been in touch. SAB's insurance company may wish to get in contact to find out how much they have been ripped off. If there's a next time then I will follow a legal route directly with the owner. The mismanagement and rudeness of SAB means as an owner I would never ever consider to have property managed by them as I would not want them treating neighbours like they did with me. I will never consider using Hadley Property Services either as a direct result of this.SAB may respond by saying they dont have any record of who I am. That fine because I will update this review with one of the rude emails I received from them from the 8th April 2024.
Robert · 18 October 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 5/5
TrustpilotThe support team is amazing
The support team at Spaces is very helpful and supportive. The location is bright and clean and welcoming to guests.
Chris · 17 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
GoogleRating only, no written review.
Kieran · 17 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 October 2024
Hi Kieran, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
