Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWe have been with Regus/Spaces for 5 years, to be fair the staff at reception are friendly and helpful. A woman walked into co-working and started screaming and shouting, saying we were sitting on the wrong desk while the whole office space was empty on a Friday!
I later learned she is a "senior" manager. Her manners are shocking, I was wondering why so many firms moved out this year until i checked google review🤣. Clearly, she has no management skills, her behaviours are inviting firms to look for better alternatives!
We have provisionally booked several day offices in the building for 2025, now looking at alternatives with other providers.
Over the years, there are broken toilets, broken lifts, and a giant bike stored in co-working for nearly a year ...you name it...I don't recall anyone shouting at the staff at Spaces.
K · 18 December 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 25 December 2024
Hello K K, thank you for sharing your experience with us and we're sorry to hear about the issues you've encountered. We’d love to help but haven’t been able to identify your account based on the information you provided. Please log a ticket through the Help section of your online account so we can assist. Thank you.
★★★★★ 3/5
GoogleOK for a working area but most desks didn't have power. There's also a problem if you dont have a key card as the double doors mean people can't hear you knocking.
Also was impossible to get a hot drink after 4pm
Sean · 18 December 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 25 December 2024
Hi Sean, thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered. We’d love to help but haven’t been able to identify your account based on the information you provided. Please contact your centre team so they can assist you. Alternatively, you may log a ticket through the Help section of your online account. Thank you.
★★★★★ 1/5
TrustpilotGet a break clause in your contract!
I would avoid renting from this company. They charged me a £330 fee to change the name of one of the named tenants on our contract. When asked for proof of these costs they would not provide any. 2 years ago we did a similar name change and were charged £175. When asked why the fee had almost doubled they said 'Landlord’s contract and their fee has been reviewed since then'. When asked if we were notified of these changes they avoided my question, instead referring me to a clause in the contract stating they can charge a £50 admin fee plus any 'reasonable' costs incurred by the name change. When asked, they failed to provide a justification for the increase in 'reasonable' costs for the name change between 2022 and now. Because I am the one 'breaking' the fixed term contract without a break clause (despite the fact a replacement tenant has been found) they are threatening to not change the named tenant unless the fee has been paid. I'm not sure if this is legal (see Tenant's Fees Act 2019) but I have given in to their demands to make life easier for my flatmate. I would strongly advise avoiding using this company in the future and if you have no other choice, ask for a break clause to be put in the contract.
Sam · 11 December 2024 · SAB Saint Andrews Bureau Ltd Cambridge
★★★★★ 1/5
Google-Mice run amok in the office
-Toilets are never clean and are often out of loo roll
-Drinking water filter tap does not filter out the limescale chunklets
-2 of the 3 lifts have nearly been constantly out of action for the past year, meaning long waits to get to your office in the morning.
-Colleague got violently sick from eating the sandwiches in the café downstairs
-Often a lack of drinking water glasses available
-Building poorly maintained with instances including a biohazard sewage leak causing a mass evacuation.
Matthew · 3 December 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 8 December 2024
Hi Matthew Tovey, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1638783-F7V3. Thanks.
★★★★★ 1/5
GoogleIf I could rate it zero stars, I would. I am writing this review to warn any business considering to move in here, as we had the worst nightmare with IWG plc (the global office management group that also manages the notorious Regus) for the past eight years we stayed with them.
This building used to be called Regus, but they probably had to change the name due to all the bad reputation they had. The way they run their business is truly appalling, and I hope no more business ends up having to deal with the numerous issues we had with them.
To give you some examples of the issues that occurred, their toilets and elevators were almost always broken, some of our parcels with important documents and customer orders had been lost by them (we checked the cctv and confirmed that the reception had received it, but even with proof SPACES refused to take responsibility), power for the whole building went down multiple times, there were ongoing pest issues (potentially due to food businesses in the building), etc. I can go on and on.
They also forced us to move our room due to their renovation which is fine itself, but they broke one of your big office shelves during the move and never compensated for it. We bought it for £800 and now need to buy a new one due to this.
We moved out of this building finally last week, and I am currently waiting for them to get back to us in regards to this unsolved compensation. In the meantime, they emailed us informing us that they are going to charge us £644 for repainting the room where we stayed for only the past 12 months, on top of the standard restoration fee which is around £500. Obviously they are trying to get as much money as possible from us to make up for the loss of revenue. Their staff told us that 5 companies moved out at the same time as us, and you can imagine why.
We have moved into a different serviced office recently, and are so so happy that we never have to deal with IWG anymore.
Kana · 3 December 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 8 December 2024
Hi kana kunishige, thank you for taking the time to leave us feedback. We are so sorry to hear that you have had a less than positive experience with us. Please rest assured that your concerns were escalated to our global customer services and your centre team to provide further support. Your ticket reference number is C-1638818-B7C7. Thanks.
★★★★★ 1/5
GoogleRating only, no written review.
M · 1 December 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 8 December 2024
Hi M, thank you for taking the time to leave us a review score. To help us make improvements and ensure we always deliver great customer service, we would really appreciate hearing more about your experience with us so we can understand what went wrong on this occasion. We hope you visit us again soon.
★★★★★ 5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, very efficient. Office space is clean and spacious.
Laureen · 22 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotDON'T buy Spaces services
Update: You can add lying to all the negatives below. They said they answered all tickets within 48 hours. My latest ticket which was about another payment taken out even though I cancelled a few months ago still hadn't been responded to and it was raised much more than 48 hours ago. DON'T buy Spaces services. They keep taking money without really explaining why. The only way to get any redress is a horrible ticket support system that is at best slow and at worst non-functional. Their receptionists are also unapproachable and unhelpful.
Mohsan · 21 November 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hello Mohsan,We are sorry that you're disappointed but your comments are surprising.We have received great feedback on our customer service process. In your case, we have responded to every query you have submitted within 48 hours or earlier with detailed answers to your concerns.Please remember that your centre team are your first point of contact. You can also review your agreement, invoices, check and amend your services at any time online, in your online account, myspacesworks.com.My team are in contact with you now and will clarify any concerns once again. Best, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotFiendly helpful staff
Fiendly helpful staff, good size rooms
Rita · 20 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotI have sent multiple emails regarding…
I have been renting from Spaceswork for many years. Back when your TRX106 branch had no customers, I was one of the first tenants. Over the years, I even introduced several clients to move in. However, in the past year, as the branch's business improved, you directly increased my rent by 30%. Due to health issues, my company's financial situation has worsened, and I could no longer afford such a high rent. Fine, I gave up and decided to leave.After moving out, I requested the return of my deposit, but your company has been unreasonably delaying it for over seven weeks now. I have sent numerous emails to your customer service, but every response feels like it’s from a robot, simply saying that the relevant department has been notified, yet there has been no progress whatsoever. This deposit is very important to me, as it is urgently needed for medical expenses. Yet, you remain indifferent, showing no empathy. What kind of company behaves like this?To make matters worse, the relevant department even added several unjustified service charges to my account. When I inquired, no one could explain what these charges were. I have never requested these services, and I even specifically checked, these so-called network services don’t even exist on your website. I am completely baffled. Where did these charges come from?
LEE · 19 November 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 November 2024
Hi Koh Ching Lee,I’m very sorry for your dissatisfaction.We fully understand the importance of receiving your refund promptly.I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business. Kind regards, Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotWelcoming staff and clean offices
Rating only, no written review.
Tavernt · 19 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotSPACES WATERFALL CITY
Tanya and Tamsyn are friendly and helpful.The centre is such a pleasure to work from because of them.
Sharen · 19 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotAwesome spaces and great music!
This workspace is really great. It has a few different types of spaces, including shared desks, single desks, booths and closed rooms for phone calls. There is also a huge social area/ lunch space with cafe. The music is also fantastic
Nina · 19 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotNice location and clean office
Rating only, no written review.
Hijiri · 19 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotRoanne and Phoebe are very friendly and…
Roanne and Phoebe are very friendly and helpful. Great atmosphere and facilities. Plenty of Space in shared areas.
Andrew · 18 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat staff
Great staff, clean, functional offices, great location
Client · 18 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe reception team is exceptional
Rating only, no written review.
Grace · 15 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotSpaces always make me at home
Rating only, no written review.
Donovan · 15 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotI can talk to them frankly
I can talk to them frankly, and if I have any problems, they are always there to listen to my concerns and solve them right away.
Ayumi · 15 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotAlways friendly and attentative staff
Always friendly and attentative staff. Sevice minded and fixing any issues arising. Good and efficient.
Øystein · 14 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotHome away from home.
No problem at all. Friendly and accessible staff and clean facilities.
Mr · 14 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotTop work space!
Top work space! We moved to Spaces only a month ago and has proved a strong decision. Erica, Kirsten and Rosie are class and helpful of course. Nice office and great Cafe.
Maximiliano · 14 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotI highly recommend this place to work !!
Great place to work in an inspiring environment !The staff is really amazing and professional.I highly recommend this place to work !!
Eleonore · 14 November 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotI've been working with Spaces for some…
I've been working with Spaces for some time now, and I can't say enough about the amazing staff! They’re always smiling and always happy to help, which makes such a difference in the workday. The office space meets all my business needs perfectly. Plus, the great location and stunning views from the large balcony make it a truly inspiring place to work. Highly recommend for anyone looking for a workspace that combines functionality with a welcoming atmosphere!
Yenlys · 14 November 2024 · SAB Saint Andrews Bureau Ltd London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
