Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotEaling Broadway UK 'Spaces'- Extremely…
Ealing Broadway UK 'Spaces'- Extremely rude Sales consultant/manager!After having a quick look around with the receptionist (who was polite) she asked if I would like to meet with the man that could show me around more of the offices. The man came out and greeted me and took me in the lift so that I could see some of the offices on the other floor. In the lift he asked my name, so I told him my name. He then asked what my company name was. I said that I'd rather not give my company name right now, as I just wanted to have a look today. I could see his face change immediately as he looked quite annoyed, but I gave him the benefit of the doubt. As we walked past some offices I said that these looked nice as they seem more private than the ones downstairs. He ignored me. He walked towards the office, opened the door and in a rude way just gestured towards the office as if to say "here it is". At this point I felt really uncomfortable and quite threatened. I asked him how much the office was and he ignored me. I asked him why he was ignoring me. He said in a very annoyed voice "I can't give you the price because you would have to give me your company name, email address and phone number". I was shocked at his childish and extremely unprofessional behaviour. I followed him back to the lift not really knowing how to deal with this. When we got into the lift he made a point of having his back to me (in a 2 person lift). I was grateful that the lift had a glass side. At this point I asked why he was being so unprofessional and rude. He said in an angry tone that he was not being rude. The lift stopped and a lady got in and he greeted her in a polite way. When the lift doors opened he just walked away saying goodbye. I was going to leave, but spoke to the building receptionist (not the Spaces receptionist) as she asked how it went. I told her that this man had been extremely rude to me and that I was shocked at his behaviour. She suggested I go back to the receptionist of 'Spaces 'as she did not have the Head Office number. I went back into Spaces and back to the receptionist. I asked for the head office number. She took a while, looked a bit uncomfortable and at that point I realised he must have said something to her after he had said goodbye to me, as she kept busy on the computer but did not give me the head office number. The man then walked out and asked me what I wanted. I said I would like the number to your head office. He would not give me the number and said that I had refused to give him my name. I said to him that this was a lie as I had given him my name but not my company name. He continued to lie and say I did not give him my name and that he could not give me the head office number. He did not seem at all concerned that customers could hear him or the reputation of the company. In the end I just thanked the receptionist and also the receptionist of the main building. I am not the type to ever make a complaint as I always think how it might affect those people and their jobs, but this man treated me so rudely that it has brought me here today. I would not want anyone to be treated in this disgusting way. I had been excited to go and see 'Spaces' but now will never join or recommend this place to anyone. People like this should not work in a customer service role if they are unable to be professional. Very disappointed to say the least!!
E.S · 16 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 22 October 2024
Hi,Thank you for bringing this to our attention. It's through feedback such as yours that we can improve our services to customers. I sincerely apologise for any inconvenience caused and have asked the line manager of your Spaces location to investigate this as a priority. At Spaces, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities and we apologise if we have not met your expectations.Please understand that we require certain details in advance to provide a business proposal that is best suited to your needs but you were unwilling to provide the necessary details.Unfortunately, as you’ve posted anonymously and refused to leave any contact details with the centre team we can’t contact you directly. If you would like to give us the opportunity to put this right please contact me directly at lorraine.brule@spacesworks.com with your contact details so we can assist.Best regards, Lorraine Brule Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotFun space
The smile and correspondence of the staff are always wonderful.I enjoy my work.
Shuichi · 16 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
GoogleRating only, no written review.
Maciej · 16 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 23 October 2024
Hi Maciej Lewandowski, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
TrustpilotGreat staff and facilities which gets…
Great staff and facilities which gets the mix of a professional work environment and a relaxed atmosphere just right.
Haydan · 15 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe site is comfortable and offers excellent services.
The site is comfortable and offers excellent services. The common areas are open and filled with natural light. The offices are quiet, and the meeting rooms are well-located. The area has plenty of amenities, including good restaurants and cafes.
L · 15 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe Staff
The Staff, especially the center's Manager Krista is amazing!
Sadaf · 15 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotVery Nice Office and Well Managed
We are very happy with our office in Spaces Moorgate. The centre staff is exceptional--they care about their tenants and show great flexibility in dealing with our needs. It is a clean and tidy oasis in the middle of the City of London.
Edward · 15 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotI was overcharged 12k
I was overcharged 12k and have spent close to 2 months trying to get credit back. Thus far, I have only received about 5k. I have contacted the help customer service online several times-but they havent resolved. The office manager, Elena, has been wonderful! However, the billing and accounting department has been unresponsive. Anything the customer service team could do to escalate would be appreciated.
M · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 22 October 2024
Hi Mayte, I am sorry to hear of your dissatisfaction.Due to changes in your start date, we had to reissue invoices, which led to overpayments from previous transactions. While we processed refunds for these overpayments, some were unsuccessful due to conflicts with the chargebacks you initiated.A member of my team has been in touch to arrange the reprocessing of the overpayments.Kind regards, Michelle Spire Assistant Global Customer Service at Spaces
★★★★★ 5/5
TrustpilotSpaces Gijón is excellent
Spaces Gijón is excellent. It´s a perfect work environment, staffed by helpful and friendly people, and the setting is tranquil and professional. I really enjoy my time here and would recommend it to anyone.
Travis · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotFantastic Office Space and Great Support!
The staff at Spaces works Center are incredibly friendly and always ready to assist with any inquiries or requests. Whether it’s arranging meeting rooms or troubleshooting technical issues, their support has been top-notch.
Bright · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotBecause it is a brand new in Naples…
Because it is a brand new in Naples Florida
NEGAR · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotThe vibes and professionalism
The vibes and professionalism, makes it easy to conduct business while spaces handles all the facility arrangement.
Zainulabdeen · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 1/5
TrustpilotStates 24/7 building while threatening…
States 24/7 building while threatening me with towing of my vehicle if there at night
Xx · 14 October 2024 · SAB Saint Andrews Bureau Ltd London
Agent replied · 22 October 2024
Hi Kimberley, I’m sorry you had this experience.I understand your frustration but feel that your 1* rating is unfair.Whilst you do have 24/7 access to the centre we have no influence whatsoever with the parking regulations that are in place. The car park is managed by a third-party company at the request of the building owner and we are also affected by these regulations.Your centre team did contact the parking company on your behalf to ask for an exception, but unfortunately they were unwilling to provide one.Should you wish to work outside of the designated parking times off site options are available to you.Your centre team have already discussed this with you and they remain your point of contact should you have any further questions.Kind regards,Michelle SpireAssistant Global Customer Service at Spaces
★★★★★ 1/5
GoogleEverything was good till the time we left. We made sure we left the house better than we found it. As a thank you they threatened us to take our money for "cleaning fee". They never raised the matter with the TDS and they were harassing us to give them money... No words for them...
Konstantina · 14 October 2024 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 16 April 2026
We appreciate you stating that everything was good throughout the tenancy. With regards to the end of tenancy checkout, some cleaning areas were highlighted, and we obtained a quote to have these attended to. When you raised your … More
★★★★★ 1/5
TrustpilotThey don't care about tenants
They don't care about tenants. When you left the house they came and check proper everything and there standards are very high. They try to take the deposit or maximum they can. This is not fair because they dont't have the same standards when they do the check in, and "forget" to tell about other hided problems. Each problem with that property was ignored or treated with superficiality by Sab property manager (Chloe Robinson).
Ionescu · 13 October 2024 · SAB Saint Andrews Bureau Ltd Cambridge
Agent replied · 23 December 2024
We are sorry to read your review reflecting a poor standard. We have looked into the records and note that the radiators were painted within the initial weeks of the tenancy otherwise we have no record of other issues reported, to determine what is meant by hidden issues. We note that urgent maintenance such as a leaking boiler in 2021 was attended to on the same day it was reported and the following year in 2022 a report regarding hot water issues was addressed the following day. An issue with the washing machine took 4 working days from being reported to being repaired as a new part had to be ordered. In February 2023 there was a report of the boiler losing pressure and at the same time you reported that the flat above have experienced a leak which affected the ceiling of this property and the flat above were addressing matters with a plumber. We therefore instructed a contractor to attend to the boiler pressure issue and they attended the same day, and they attempted to check the ceiling leak whilst there in case they could assist. They conducted a repair and found the boiler to be retaining pressure however upon arriving home after 10pm that night you found it had lost pressure again and you emailed Chloe, and she responded to the email immediately, after 10pm that night. Your email stated the walls were wet, so we suggested turning the stop cock off in case of an extensive water leak. Following this there were further visits by the contractor who had to cut a hole in the ceiling to access pipes as they determined the heating pipes were routed across and above the ceiling of the flat and this caused confusion into the belief that the upstairs flat had a leak. Therefore, the boiler pressure loss was caused by a leaking pipe which was then repaired. Whilst we appreciate this was frustrating as it took several visits to resolve the boiler issue and then to get quotes by decorators to repair and Artex the ceiling and then to get this work complete, however from our records we appear to have remained in contact, and we were addressing the matter with contractors. There was further frustration in the Artex repair requiring further work after it was completed and we are sorry these matters caused inconvenience during February and March of 2023. With regards to the checkout procedures, it was agreed that the property was clean on the inventory with no dispute of this recorded, and at the end of the tenancy there was some cleaning required to return it to the same standard and £150 was quoted as the cost by the cleaners. We attempt to find good cleaners who are reasonably priced and if possible, who do not charge VAT as this keeps costs down. If this was considered unfair the deposit is protected by the TDS and it could have been passed to them to independently adjudicate on whether this charge was deemed as fair or not. SAB have nothing to gain from a deposit deduction as these are between a landlord and tenant and the tenant has the final say over any deductions due to the protection.Despite our explanations we apologise for your experience of our standards not being satisfactory and we note your comments as we take all feedback on board to determine where we can improve in future.
★★★★★ 5/5
TrustpilotLouise has made our office requirements…
Louise has made our office requirements simple and easy. The cost is very affordable and great value
Viktor · 10 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
Trustpilotfriendly experiences and working cozy zone
Helpful staffs, well in coordination at 133 12/F The Grid Wai Yip Street Kowloon
Sonny · 10 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotTop team in Spaces Post X!
Rating only, no written review.
Jessica · 9 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotFantastic location and facility
Fantastic location and facility. The staff is always very helpful and accommodating. This is a hot spot for remote work in Miami located in the center of Wynwood.
Mads · 9 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotGreat welcoming
Great welcoming, kind staff and efficient service
Acmaservices · 9 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotReally good
Really good - would be even better if they can help us to find quickly new tenant
Lionel · 9 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 4/5
TrustpilotGood service
Good service. Easy to use. Bit expensive.
Charles · 9 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotSPACES App
I appreciate the ease of scheduling needed office space on the app; it's very useful.
David · 8 October 2024 · SAB Saint Andrews Bureau Ltd London
★★★★★ 5/5
TrustpilotComfortable place
Comfortable place, good service, friendly staff.
Anatolii · 8 October 2024 · SAB Saint Andrews Bureau Ltd London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
