Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCompleted on our house today that we found using this estate agents. Been mostly in contact with Kendell who was always polite and happy to answer any questions. Thank you again for all your help!
Thank you and we hope you enjoy your new home,from all the team at Robinson,Michael & Jackson
5/5
GoogleI had such a fantastic experience with Dallas and the team here. From the viewings right up until completion it has been faultless. Friendly, helpful and so quick to respond has made this experience an enjoyable one. I highly recommend.
Thank you Gemma- hope you will enjoy your lovely new home- Dallas & the team at Robinson,Michael & Jackson
5/5
TrustpilotErin and ellie have been super helpful…
Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them, Gravesend
5/5
GoogleThe shear brilliance of Tia was beyond what I could comprehend. She showed exceptional professionalism, splendid and swift skill in the valuation of our property and then wrapped it all up with scintillating survey of the whole building …
Thank you for this amazing review about Tia! We are so pleased you had an outstanding experience. - RMJ Chatham
5/5
GoogleWe have recently exchanged on a property through Robinson Michael & Jackson, the team were incredibly easy to contact and always quick response - thank you Angela, Tia and Holly. They kept us consistently updated at every stage so we never …
Hi Bethanie, thank you for this detailed 5-star review about the team. We are so pleased you have had a great experience. It has been a pleasure working with you🏡🎉 RMJ Chatham …
5/5
GoogleI walked into the branch and was greeted by Ellie, who worked in the lettings department. Ellie answered all my questions and offered me some great advice that was greatly appreciated. Ellie was very professional and friendly/ knowledgeable and took the time to listen to me.
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear that Ellie was able to support you with clear answers … More
5/5
GoogleVery professional and friendly team. Communication was great throughout. I'm very happy with the service provided by Danny Baxter. Thank you!
Thank you so much for the kind words. We’re thrilled to hear you had a great experience with our team and that Danny Baxter provided the excellent service.
5/5
GoogleRating only, no written review.
Thank you so much for your 5* review!
5/5
GoogleJody made the whole process stress free. Regular updates and always friendly and professional. Always contacted me when she said and answered all my questions. Kept the sales process going all the way to exchange. Thank you.
Thank you so much for the kind words! We’re delighted to hear that Jody made the process stress-free for you. Congratulations and we wish you the best in your new home!
5/5
GoogleReally great team.Over past 2 weeks I have been helped by Jody with my property sale. Nothing has been too much trouble for her . This branch work hard as a team and its really refreshing. Many thanks . Geoff
Thank you for the kind words, Geoff! We’re so glad to hear that Jody has been able to make your sale process easier. So it’s refreshing to hear that it’s making a difference for you!
5/5
GoogleFor the first time today I spoke to Ellie , who was so friendly and helpful . I look forward to keeping in touch with Ellie , and hopefully purchasing a property from you .
Thank you for sharing your experience! We’re so glad your first interaction with Ellie was a positive one. We look forward to helping you find the right property!
5/5
GoogleWe are so pleased with the service from Robinson Michael & Jackson. In particular, Ellie, who has answered every question promptly and has never made us feel that we're asking too much. From viewing a rental to getting the keys has only been a two process. We would recommend this Estate Agents to anyone, their professionalism along with their friendly attitude has been such a refreshing experience. Thank you to the whole team!
Thank you so much for the review! We are thrilled to hear that you had such a smooth experience and that Ellie could make the process feel seamless for you. Welcome to your new home, and thank you for recommending us. Kind Regards, Robinson, Michael and Jackson Maidstone
1/5
TrustpilotPoor communication and luck of EMPATHY
I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.
5/5
GoogleRating only, no written review.
Thank you for your review
5/5
TrustpilotProfessional and knowledgeable
Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed . She came totally prepared with all the relevant paperwork and information that I needed . If I decide to sell i will feel very confident knowing I am in safe hands . Thank you .
5/5
GoogleI was met at the property promptly by the agent Jessie Pender . Jessie was very professional & confident but also friendly & easy going which made whole experience easy. She had knowledge of the property & of the landlord . Easy to talk & …
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Jessie provided such a professional, knowledgeable, and friendly service, making the whole experience easy and enjoyable for you. Your recommendation means a … More
5/5
GoogleLearna, Ryan and the whole team at Robinson Michael and Jackson have been great. Selling my family home of over 60 years was never going to be easy but I have been impressed with the professionalism, empathy and attention to detail of …
Thank you so much for your heartfelt feedback, Sharon! 😊 We truly appreciate you trusting us with such an important and emotional … More
5/5
GoogleExcellent service from MRJ. Our house sold quickly with two out of our three viewings making offers after first viewing our house. They kept us updated on the progress of the sale throughout, but also didn't mind if I asked any questions. I would highly recommend them.
Thank you Paula - from all the team at Robinson,Michael & Jackson Walderslade
5/5
GoogleMassive hats off to Harry, he is a super star. Efficient and very friendly!
Thank you for your review
5/5
GoogleRating only, no written review.
Thank you for your 5* review. Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleTilly has been amazing from start to finish. She has been so positive and made it all feel so easy. We can’t thank her enough and (as promised) will send her pictures of whatever we do to the property 😊 …
Thank you so much for your kind words! We are delighted to hear that Tilly made the process feel easy and positive for you. She is a valued member of our team, and we’ll be sure to pass your thanks along to her. Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleExcellent customer service and very efficient.
Thank you for the 5-star review! We’re so glad to hear you found our team efficient and our service excellent. Providing a smooth experience is always our top priority, and we appreciate you taking the time to share your feedback! Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleThe team at Robinson Michael Jackson were great when looking for a property. Notably Erin was very accommodating and knowledgeable, speaking the process through with me. Her friendly presence helped ease me and I left the viewing with a strong understanding of the process if I were to proceed with a property. Thankyou very much !!
Thank you for your lovely review! We’re so glad to hear that Erin’s knowledge and friendly approach made your viewing such a positive experience. Making sure our clients feel comfortable and fully informed is exactly what we strive for. We … More
5/5
GoogleJodie is friendly, helpful and attentive always at the end of the phone when I need her. would recommend her ❤
Thank you so much for the recommendation! We’re thrilled to hear that Jody has been such a reliable and attentive support for you. Being 'at the end of the phone' whenever our clients need us is exactly the kind of service we aim to … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
