5/5
GoogleVery happy with service you all gave me.
Agent replied · 17 May 2026
Good Afternoon, Thankyou for taking the time to share your experience, we really appreciate it. … More
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)151 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMia showed me around the flat I wanted to see, she was excellent, very personable and is a credit to Robinson Michael & Jackson 👍 …
Agent replied · 17 May 2026
Thank you for your kind feedback. We’re really pleased to hear Mia provided such a great viewing experience and … More
5/5
GoogleRating only, no written review.
Agent replied · 17 May 2026
Good Afternoon, Thankyou for your positive feedback, we appreciate you taking the time to share. … More
5/5
GoogleThank you to Andy for valuing my Mum's house. The appointment was booked and occurred quickly and Andy was very helpful and knowledgeable in the advice given. Great service.. I would highly recommend.
Agent replied · 1 October 2023
Many thanks Rox for your review. Glad we have helped you find your new home. Hopefully we can get you moved as soon as possible.
5/5
Googlereally enjoyed working with millie she was super helpful, thanks again
Agent replied · 15 May 2026
Thanks for your review, Aaron! We’re really pleased to hear you enjoyed working with Millie and found her so helpful. She’ll be delighted with your feedback. If we can assist you again in the future, please don’t hesitate to get in touch. Robinson Jackson, Lee
5/5
GoogleAbsolutley brilliant service by Millie will definitely be recommending to loads of people. Thank you so much
Agent replied · 15 May 2026
Thanks so much for your kind words, Rosie! We’re delighted to hear you had such a great experience with Millie. She’ll be really pleased to know she made such a positive impression. Your recommendation truly means a lot to us. If we can help you with anything in the future, please don’t hesitate to get in touch. Robinson Jackson, Lee
5/5
GoogleExperience was amazing
Agent replied · 15 May 2026
Hi Geovane, Thank you so much for your review! We’re thrilled to hear you had an amazing experience with Robinson Jackson., The Robinson Jackson Lee Team
5/5
GoogleVery wonderful service
Agent replied · 15 May 2026
Hi Rita, Thank you so much for your kind review! We’re really pleased to hear you had such a wonderful experience with Robinson Jackson., The Robinson Jackson Lee Team
5/5
GoogleThe duo of Millie and Ruby, offered service of exemplary character. Being astute with a great sense of commitment has helped us reach a positive conclusion during the course of our endeavour. We appreciate such an esteem level of partnership.
Agent replied · 15 May 2026
Hi Edet, Thank you so much for your wonderful review. We’re delighted to hear that Millie and Ruby provided such an exemplary level of service and support throughout your journey. Your kind words about their commitment and professionalism mean a great deal, and we’ll be sure to pass this on to them. We really appreciate your feedback and wish you all the very best moving forward., The Robinson Jackson Lee Team
5/5
GoogleI have just received some very useful advice from Stuart Harris at R&J. Stuart was generous with his time, is informed and knowledgable about the residential rental market. He clearly explained certain aspects regarding changes in legislation from 1st May 2026. Highly recommended!
Agent replied · 15 May 2026
Hi Ben, Thank you so much for your kind review. I’m really pleased to hear that you found the advice helpful and that the information around the upcoming legislation changes was clear. It was a pleasure speaking with you. I really appreciate your recommendation and look forward to assisting you again in the future. Robinson Jackson Lee
5/5
GoogleMillie and Ruby were amazing
Agent replied · 15 May 2026
Hi there, Thank you so much for your kind feedback. I’m really pleased to hear that Millie and Ruby were amazing and made such a positive impression while supporting you. I’ll be sure to pass your lovely comments on to them both, I know they’ll really appreciate it. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Robinson Jackson Lee
5/5
GoogleI loved how the staff there were so nice to you especially millie and ruby, and they were talking to me and helping me as much as they can and generally were so lovely
Agent replied · 15 May 2026
Hi there, Thank you so much for your lovely feedback. I’m really pleased to hear that you had such a positive experience with the team, and especially that Millie and Ruby were so helpful, supportive, and made you feel well looked after. Providing a friendly and welcoming service is very important to us, so it’s great to hear this reflected in your experience. I will be sure to pass your kind comments on to Millie and Ruby. If there is anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Robinson Jackson Lee
5/5
GoogleMillie Barnard is did a great job . Always respond on time and keep us updated about the progress during our documentation .
Agent replied · 15 May 2026
Hi Olayinka, Thank you for your kind review. I’m really pleased to hear that Millie Barnard did such a great job and kept you updated throughout the process. Providing clear communication and timely updates is something we always strive for. I’ll be sure to pass your lovely feedback on to Millie. If there is anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Robinson Jackson Lee
5/5
GoogleJessie and the lettings team at RJM have been incredibly supportive and efficient throughout the entire process. They helped us find the perfect property, and their communication from start to finish was excellent, always quick, clear, and helpful. Thankyou all so much!
5/5
GoogleLiv was one of the most welcoming Agents, answered any questions and had such positive energy
Agent replied · 15 April 2026
Thank you so much for your lovely feedback, Amina! 😊 We’re delighted to hear that Liv made such a positive impression with her welcoming approach and energy. It’s great to know she was able to answer all your questions and make your experience enjoyable. 🏡✨ We’ll be sure to pass your kind words along to her. If there’s anything more we can assist you with, please don’t hesitate to get in touch. Ryan & The RMJ Team
5/5
GoogleI had my first house viewing with Robinson Michael & Jackson and I'm delighted to say that I was very pleased with the service provided, Olivia was very professional and helpful. Many thanks.
Agent replied · 15 April 2026
Thank you so much for your kind feedback, Ben! 😊 We’re delighted to hear that your first house viewing with Robinson Michael & … More
5/5
GoogleMichaela helped me so much through my whole difficult process of moving in and moving out and was very quick to respond and help me throughout every hurdle I encounter due to my circumstances so I will highly recommend this agency and Michaela Thank you again
4/5
GoogleBeen a great experience. Comms could have been slightly better at times but overall been a great experience. Viewings were great and completion was seamless.
Agent replied · 27 May 2026
Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that you had a great experience overall, that the viewings went well, and that your completion was seamless. … More
1/5
TrustpilotAwful Experience as a Buyer at the Chatham Branch
I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.
5/5
GoogleOlivia showed us around two properties today. She was great, very professional and also friendly putting us at ease. She was knowledgeable about the property and was able to answer all our questions.
Agent replied · 15 April 2026
Hi Kerry-Ann, Thank you so much for your kind feedback! We're thrilled to hear that Jess was … More
5/5
GoogleMichaela has been so helpful and supportive.
Agent replied · 7 May 2026
⭐️⭐️ Thank you for your feedback! We’re pleased to hear you found Michaela's service efficient and responsive. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleReally great service from start to finish. They were very good at keeping me updated throughout the whole process and handled any issues quickly and professionally. Everything went smoothly through exchange and completion. Would definitely recommend
Agent replied · 7 May 2026
Hi Jamie, thank you for leaving this great google review about the team - RMJ Chatham
5/5
GoogleWe are so pleased with the service from Robinson Michael & Jackson. In particular, Ellie, who has answered every question promptly and has never made us feel that we're asking too much. From viewing a rental to getting the keys has only …
Agent replied · 13 July 2026
Thank you so much for the review! We are thrilled to hear that you had such a smooth experience and that Ellie could make the process feel seamless for you. Welcome to your new home, and thank you for recommending us. Kind Regards, Robinson, Michael and Jackson Maidstone
5/5
GoogleGreat communication, thank you Sophia for all the guidance and support!
Agent replied · 24 May 2026
Thank you so much for the lovely feedback! Excellent communication, guidance, and support are exactly what we strive for, and we are thrilled to hear that Sophia looked after you so well. We will be sure to pass your kind words on to her! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
