Trusted Agent profile
Verified
★★★★★
8,210 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,210 reviews on three platforms, rated 4.9 out of 5 overall.
8,003
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJake has been very helpful in trying to find the best property for me and has been able to answer all the questions I have ask.
Dear Sam, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleGreat service from the staff they helped me with my property swiftly and were very professional, especially Ellie and Jody. Lettings team also helped me rent my property very quickly. Thanks to all in the Maidstone Branch i will be back at some point....
Thank you for your wonderful review. We are delighted to hear that you received such great service from our team and that we were able to assist with your property swiftly and professionally. … More
5/5
GoogleRating only, no written review.
Hi Oz, thank you for taking the time to leave a review about your recent experience with us. Kind regards team RMJ Strood
5/5
GoogleI have dealt with this company a few times while house hunting, and they have always been extremely helpful and friendly. Ellie has always been very supportive and attentive. I would definitely recommend them if you are looking to buy or sell a property.
Thank you for your kind review and recommendation.We are delighted to hear that you have had positive experiences with our team during your property search. … More
5/5
GoogleHannah was wonderful. amazing customer service. thank you!
Dear Jess, Thank you for your lovely feedback. It means a lot to our team, and we're … More
5/5
GoogleAmy was extremely helpful with our house and extremely friendly when picking up our keys.Would highly recommend RMJ gravesend.
Dear Claire, Thank you for your kind review. We really appreciate your support and are … More
5/5
GoogleGreat service from Learna keep up the good work :)
Thank you for your lovely review, Sophia! 😊 We're delighted to hear you received great service from Learna. Your kind words … More
5/5
GoogleTammy has been a fantastic estate agent throughout the process so far. Her communication has been excellent, keeping us informed at every stage and regularly sending over suitable property options that matched our requirements.
Dear Shannon, Thank you for your kind words. We're delighted to hear you had a great … More
5/5
GoogleJake was very polite and punctual for our viewing appointment. Happy with the customer service so far
Hi Hannah, thank you for taking the time to leave a review about your recent experience with us. Kind regards team RMJ Strood
5/5
GoogleRating only, no written review.
⭐️⭐️ Thank you for the 5 stars, Ife! We really appreciate your support. From Kelly & the Lettings Team ⭐️⭐️
5/5
TrustpilotRMJ were excellent with my recent house…
RMJ Sittingbourne were excellent with my recent house sale. Josie and Lacey went above and beyond for every viewing! I was always made to feel important when I called and never like it was an issue. Highly recommend! Zara
5/5
GoogleWe’re very early on in our buying process but honestly can’t fault the service enough. The staff have been brilliant and we’re really grateful for their help.
5/5
GoogleTia was amazing from start to finish. She helped us find the right property, was always available to answer questions, and worked hard to get our offer accepted. Her professionalism and support made the whole process much easier. Highly recommended! ⭐⭐⭐⭐⭐
Hi, thank you very much for taking the time to leave this great review about Tia. We are so pleased you have had a brilliant experience with us! - RMJ Chatham
5/5
GoogleFast responses and good customer service. Gave me all the information I needed and answered my questions.
Thank you so much for the great review! We’re thrilled to hear that we could answer all your questions and provide the service you needed. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleGreat experience with the team, lovely staff and quick purchase thanks to Dan!
Thank you for your fantastic 5-star review, Emily! ⭐️ We’re delighted to hear you had a great experience with the team and found everyone so lovely 😊 It’s wonderful to know Dan helped make your purchase a quick and smooth one. … More
5/5
GoogleSuch amazing service from Michaela today (1st June 2026) - my shower stopped working at the worst possible time (in a heatwave) and my issue was resolved promptly. Big thank you to Michaela for escalating this for me! …
⭐️⭐️ Thank you so much for your wonderful review! We’re so pleased to hear that both Jessie and Ellie were able to support you throughout the process with kindness, helpfulness, and reassurance. We’ll be sure to pass along your lovely words … More
5/5
GoogleGrace has been incredibly helpful and kept me updated every step of the way during my check out process, she is a credit to the company whom have also been very easy and helpful to deal with both when I moved in and now I have moved out.
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Grace was so helpful and kept you fully updated throughout your check-out process. It’s also great to know you’ve had a positive experience with the team both at … More
5/5
GoogleGreat support and understanding from Marie and the team. Our personal circumstances were not easy by any means, but they have made selling our house a comfortable process, and as stress free as possible. We cannot thank you all enough ☺️
Thank you so much for your wonderful 5-star review, Ryan! ⭐️ We’re delighted to hear that Marie and the team were able to provide the support and understanding you needed throughout the process 😊 … More
5/5
GoogleLacey and the Team done an excellent job selling our property in a timely manor. Always very friendly and helpful when you call them. They also use WhatsApp for speedy communication and updates which we found very useful. Definitely recommend :)
Thank you so much for taking the time to share your wonderful review! We are delighted to hear that Lacey and the team delivered an excellent service and helped sell your property so quickly. It is great to know that you found our team … More
5/5
GoogleI had an amazing experience with the lettings team at Robinson, Michael & Jackson. Libby, Nikki and Erin were fantastic. As a first time landlord, it was very daunting as I had no idea where to start but they helped me every step of the way and found me some lovely tenants within a week. Highly recommend to any landlords looking to rent out their property!
Thank you for your review. I am pleased the team made the experience a pleasant one for you. All the best with your new tenant. Kind Regards, Robinson Michael and Jackson Maidstone
5/5
GoogleThank you Marie for being so supportive in such a stressful process. Any questions I had whether they were big or small, she was always there to help and explain everything. Thank you so much!
Thank you so much for your wonderful 5-star review, Niassa! ⭐️ We’re delighted to hear Marie was able to support you through what can often be a stressful process 😊 It’s fantastic to know she was always there to help, answer your questions, … More
5/5
GoogleI cannot recommend Emma highly enough! She is an outstanding sales negotiator who guided us through the entire house viewing process with incredible clarity and professionalism. She showed us the whole property in just one day, answered all …
Thank you so much for your wonderful review, Abdul! ⭐️ We’re delighted to hear that Emma provided such outstanding service throughout your house viewing experience 😊 Her professionalism, knowledge, and friendly approach are exactly what we … More
5/5
GoogleWe would like to thank Ellie Jessie and Katie who was with us since 2024 Dec and sorted our tenancy process, I appreciate their dedication and wonderful service throughout our tenancy period, the best thing is the way they smoothly handled …
Thank you for taking the time to share your kind words! We’re delighted to hear that Jess was able to provide you with the support, guidance, and patience you needed to find the right property. Her dedication to assisting with the … More
5/5
GoogleLearna from the Rainham branch visited our property to give us a valuation..She is very knowledgeable about the property market and up to date housing prices in her area..we found her very professional, friendly and gave us a valuation of …
Thank you so much for your wonderful review, Debbie! ⭐️ We're delighted to hear that Learna's knowledge, professionalism, and friendly approach made such a positive impression. It's great to know that her valuation met your expectations and … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
